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TurboTenant Reviews

4.5 Rating 758 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.5

Based on 758 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Turbo tenant has made life easier for homeowners to rent out home without having to hire realtors. You can advertise, review prospective tenants, and track documents. You can also create a lease and collect rent payments.”

Posted 1 year ago

Thanks for the review, Saiky! We're happy to hear TurboTenant is making it easier to manage your rental, and would love to know how we can do better to earn that 5th star.

Posted 1 year ago

“works as it should”

Posted 1 year ago

Thank you for the review, Hedy. If there's anything we can do to earn that 5th star in your rating, please let us know!

Posted 1 year ago

“Very good service.”

Posted 1 year ago

Thank you for your review, James! Let us know if there's anything we can do to earn that 5th star!

Posted 1 year ago

“I like to be in contact with others doing the same like me and interchange information and tips. Help us with that please”

Posted 1 year ago

Thanks for your review of TurboTenant! You can find tips on being a landlord in our blog at turbotenant.com/blog. If you have questions about using TurboTenant, you can always reach out to our Colorado-based support team via email at Support@TurboTenant.com.

Posted 1 year ago

“I only have one unit and I used TT for marketing, and the application process and am now using the rent collection feature. Everything was pretty easy to figure out for my first time. The only problem I had was that when I stopped marketing the ad stayed on some of the sites for a good week after and had my phone number on them causing me a lot of wasted time fielding these calls. The bottom line, I will use them again next time.”

Posted 1 year ago

“I like your website a lot”

Posted 1 year ago

“Easy to navigate leads. Listing as described does not translate well to other affiliated rental searching websites.”

Posted 1 year ago

“I would love if we can separate invoices amongst different addresses. It's either all or one, and sometimes I need it to be on 2 or more. A multiple choice option would be nice. Would also like a reoccurring late fee. Right now only 1 late fee is assessed, but would be nice to accumulate until payment is made (ie $25 due first day late, $50 due 2nd day late, etc.).”

Posted 1 year ago

Hi Jonathan, thanks for your review! We're always working to improve our services, so thank you for the feedback, and we'll share this with our product team.

Posted 1 year ago

“Only wish is to shorten the time to process payments. Between Turbo Tenant and bank, the processing time is routinely a week.”

Posted 1 year ago

Hi Joni, thanks for your review! Our standard ACH bank transfer processing time is 5-7 business days, and our ACH bank transfer with the premium subscription plan takes 3-5 business days. If you wish to receive rent payments in less than 3 business days, your tenant can choose the Debit/Credit card payment but there is a 3.49% convenience charge. Here's the link for more info: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process

Posted 1 year ago

“This system is a lifesaver. I'm saving a lot of time on advertising and screening tanants now.”

Posted 1 year ago

Thanks for your review, Darryl! Please let us know how we can earn your 5-star review :)

Posted 1 year ago

“I like about it except it takes too long to deposit the rent into the account.”

Posted 1 year ago

Hi Melissa, thanks for your review! Typical ACH direct deposits take 5-7 business days to process and 2-3 business with our premium plan. If you require a faster deposit, your tenant can choose to pay with a credit/debit card for a 3.49% convenience charge. For more information on our payment processes, please visit this link: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process

Posted 1 year ago

“Love the site”

Posted 1 year ago

Thanks for the review, Valorie! Please let us know how we can earn your 5-stars :) -TurboTenant team

Posted 1 year ago

“Doing well so far!”

Posted 1 year ago

“Generally good. Great customer service. But I have a paid version and funds come in surprisingly slow. Also, would be nice to more easily see what is set up (autopay, automatic late fees, etc) and when tenants get notified that their rent is late, etc. I also have two accounts for the same tenant for some reason. I didn’t know how to consolidate them so I just left it as is. So overall ok, and I like the progress for improvement, but still room for Improvement.”

Posted 1 year ago

“Great information and support to help clients.”

Posted 1 year ago

“Price is very reasonable. I love the payment reminders to tenants and ease of rental payment submissions. Being able to send messages is very nice as well. I would love to see a group distro feature in the messages. I have to rely on email for a group distro message.”

Posted 1 year ago

“It makes many things (collecting rent, maintenance requests, signatures, etc) much easier for us, and I would definitely recommend it to others. Here are some suggested improvements: -A way for landlords to see the "tenants' view" of everything -A way to send money back to tenants (security deposits, other credits) -A way for landlords to edit a tenant's contact info after it is entered (add a phone number, change name spelling, etc) -An option to for landlords and tenants to send pictures or documents through messages”

Posted 1 year ago

“Turbotenant enhances the landlord experience!”

Posted 1 year ago

“I like Turbo Tenant - I don't have to keep bugging my tenants to pay the rent or utilities - TT does that for me!”

Posted 1 year ago

“Gave 4 stars due to the fact that there is not an app. I would like to not have to log into the website each time to check on things. Would be great if there was an app that had the same functionality.”

Posted 1 year ago

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TurboTenant is rated 4.5 based on 758 reviews