TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.55

4.6 Rating 755 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“I’ve been very happy with the ease of documents available, resources available, education available through Turbotenant. Becoming a landlord went from overwhelming to easy.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TurboTenant! We are thrilled to hear that you've had a great experience with us and are taking full advantage of all we have to offer! We appreciate you and are so glad you're enjoying TurboTenant!

Posted 11 months ago

“I like using the app. I wish it gave me a little better detail on the dashboard. Like who paid, who signed leases, easier to see instead of having to go into payments, or each lease and look if it’s been signed. But otherwise it is a great platform!!”

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Posted 8 hours ago

Hi Angela. We're so glad to hear you're enjoying the app and appreciate your feedback! Your input is invaluable as we strive to make our platform even better and more user-friendly. Stay tuned for updates, and thanks for being a part of our community.

Posted 1 hour ago

“makes property mannagement simple”

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Posted 13 hours ago

Hi Martin. Thank you so much for your review! We truly appreciate your support and are thrilled to hear that our platform has made property management simple for you. Your feedback means a lot to us, and we're grateful to have you as a happy user. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our dedicated customer support.

Posted 1 hour ago

“Efficent, great website, answers request in a timely manner.”

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Posted 17 hours ago

Hi Monica. Thank you so much for your amazing 5-star rating of TurboTenant! It means a lot to us that you found our website efficient and that we were able to answer your requests in a timely manner. Your satisfaction is our top priority, and we are committed to providing you with the best experience possible. Thank you for your support!

Posted 1 hour ago

“TurboTenant is the best. A complete program to get your property mentees and rented!”

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Posted 18 hours ago

Thank you so much for the 5-star rating, Dalia! We truly appreciate your positive feedback and we are thrilled that you find TurboTenant to be the best program for getting your property rented and managed efficiently. Thank you once again for your kind words and support.

Posted 1 hour ago

“Great company with quick turnaround!”

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Posted 22 hours ago

Thank you so much for your fantastic 5-star review! We greatly appreciate your support and are thrilled to know that you have had a positive experience with our platform. If there’s anything more we can do to enhance your experience, please let us know!

Posted 21 hours ago

“Long time landlord. Hesitant yo use this platform, but have been very please. Leased 2 properties in 1st 3 weeks, if that long. Will continue to use for leasing, lease creation and payments.”

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Posted 22 hours ago

Thank you for sharing your experience! We look forward to continuing to support you as a valued user and helping streamline your property management processes. If there’s anything more we can do to enhance your experience, please let us know!

Posted 21 hours ago

“Applicants rarely reply email.”

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Posted 22 hours ago

Thank you for your feedback. We're sorry to hear about your experience with email responses from applicants. While we aren't entirely sure which emails you are referring to, we want to assure you that each property listing on our platform typically receives, on average, 28 leads. If you're finding that response rates are lower than expected, it might be beneficial to reach out to our support team. They can provide you with tips on how to enhance engagement for your listings. We're here to help ensure you get the most out of your experience with us!

Posted 21 hours ago

“I love entering in expenses quickly as they occur. The scheduled ACH transfer for tenants is easy. Sending them bills for reimbursement on utilities is easy. The lease was pretty strait forward. The payments in the app could use some work- send me to the website each time. Basic accounting for less $ would be nice. Being able to edit the lease instead of losing your work if you want to go back and add something was a little frustrating not being able to toggle back and forth. Overall a great app. I’ve told two of my investor friends about it.”

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Posted 23 hours ago

Thank you for your review and for recommending our app to your friends! We're glad you find features like expense entry, ACH transfers, and billing straightforward. We appreciate your feedback on the payment process and lease editing; we're working on improving these aspects to enhance user experience. If you have further suggestions or need assistance, our customer support team is here to help. Thank you for helping us improve!

Posted 22 hours ago

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

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Posted 3 days ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 22 hours ago

“So good that I know I couldn’t manage my rental properties without TurboTenant. Thank you !”

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Posted 6 days ago

Thank you so much for your amazing 5-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you find our platform so valuable for managing your rental properties. Thank you once again for your support and for choosing TurboTenant. We look forward to continuing to exceed your expectations in the future!

Posted 6 days ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

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Posted 1 week ago

“Customer seems very busy based on their short and cold responses. Unfortunately, I cannot recommend them for property management. They didn't want to provide me a contact number”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We sincerely apologize if our communication did not meet your expectations. We aim to make every client feel supported and valued. For those looking for an enhanced level of service, our premium membership includes VIP phone support for an additional fee. This service allows us to schedule calls at your convenience, helping us address your needs more effectively. We would appreciate the opportunity to discuss this option further with you or explore other ways we can better meet your needs. Please feel free to reach out to us directly via live chat or at support@turbotenant.com. Thank you.

Posted 1 week ago

“it was a good plan & user friendly app.”

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Posted 3 weeks ago

Hi Peter. Thank you for your 4-star rating of TurboTenant! We truly appreciate your feedback and are glad to hear that you found it to be a good plan and a user-friendly app. If you have any further questions or suggestions, please don't hesitate to reach out to us!

Posted 3 weeks ago

“TurboTenant offers great value. I use it to pre-screen tenants, and I use their application too. I use the Lease for my state (PA) and the payment portal for deposits and rents. When I run into any difficulty the CS response is always same day. Next I plan to try out the Showings Schedule. Give TT a try!”

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Posted 4 weeks ago

Hi Jeffrey. It's great to hear you've found value in TurboTenant, from pre-screening tenants to managing payments seamlessly. Your satisfaction with our customer service is particularly rewarding to us. We're excited for you to try the Showings Schedule next. Thanks for recommending us, and remember, we're here to help whenever you need us!

Posted 4 weeks ago

“There are some slight changes I’d like to see in the ease of use of the app. But it has changed the way I manage my properties!”

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Posted 4 weeks ago

Hi Cathy. Thank you for sharing your valuable feedback with us! We're thrilled to hear that our app has transformed the way you manage your properties. We are always looking for ways to improve and make our app even more user-friendly. Could you share more details about the specific changes you'd like to see? Your insights are crucial for us to continue enhancing our services. Please feel free to reach out with any suggestions or questions you may have. We're here to support you every step of the way!

Posted 4 weeks ago

“This has been a lifesaver to property management and to list rentals. I am still finding all of the useful tools and has made finding forms, drafting a lease and marketing apts a breeze. The rent collection was a little clunky at first and one time it got transferred to the wrong account but its all been fixed and their chat/customer support is great as well!”

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Posted 1 month ago

We're thrilled to hear that TurboTenant has become a valuable asset in streamlining your property management process, Janipher! Ensuring a smooth, user-friendly experience is our top priority, and your feedback on the improvement and effectiveness of our chat/customer support is greatly encouraging. We're continuously working to enhance our platform and services, so if you discover more ways we can support your needs or have any further feedback, please don't hesitate to reach out.

Posted 1 month ago

“We love using this software for tenant screening, document signing, rent collection and tenant communication.”

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Posted 1 month ago

Thank you so much for giving us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you love using TurboTenant for tenant screening, document signing, rent collection, and tenant communication. It's great to know that our software has been instrumental in streamlining and simplifying your rental processes. We're here to make your experience even better, so please don't hesitate to reach out if you have any further questions or need assistance. Thank you again for your support!

Posted 1 month ago

“Turbotenant is great as a basic software. It's definitely better than the Google Sheets, which is how I was managing previously. For the cost, I would definitely recommend Turbotenant. I would pay more though to have some of the quirks of the website fixed and improve their UI. Customer service has been very responsive, and usually ends up with 'we will put that in the suggestion box for the developers'. I don't know if any of my requests will get fulfilled, but we'll see! I gave it a 4/5 overall becuase I think it's a valuable tool that could become a very valuable tool with some updates in UI (make it more customizable)/Security (Turbotenant does not log you out after a long period of being open in your browser)/etc.”

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Posted 1 month ago

Thank you so much for taking the time to share your thoughts and experiences! We're delighted to hear that our platform has provided a significant upgrade and that you find the value we offer to be worth recommending. Your feedback regarding the desire for improvements in our user interface and additional features, such as enhanced security measures like automatic logouts after periods of inactivity, is invaluable. We're always looking for ways to refine and improve our software to meet the evolving needs of our users, and suggestions like yours are crucial in guiding these enhancements. While we strive to implement user suggestions wherever possible, we understand the importance of clear communication about which features are being considered or developed. We're committed to transparency and continuous improvement, and your input is a vital part of this process. It's also encouraging to hear that you've had positive experiences with our customer service team. We take pride in being responsive and helpful, even if the immediate answer is to forward your suggestions to our development team. Please rest assured that your feedback is taken seriously and considered as we plan future updates!

Posted 1 month ago

“Turbotenant has been great! Works great to manage multiple properties as well as the professional look of digital signatures for my tenants!”

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Posted 1 month ago

“Scam! Beware! Asks for all your personal info over the internet....then asks for money!!...????...I wouldn't trust it! There's no mention of a fee up front! Shady! Why is there no customer service today? Not ever when you are investing thousands of dollars in your biggest life expense!?....your home!? It's a shame today! It's degrading!”

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Posted 1 month ago

Hi Linda. We are genuinely sorry to read about your frustrations and concerns. It's crucial for us to clarify that our property management software is built to offer a comprehensive, secure, and user-friendly experience for property owners and managers, at no initial cost. Our core version is entirely free, enabling users to manage their properties efficiently without any financial commitment. For those who seek to expand their capabilities and access advanced features, we provide a Premium version for an annual fee. This option is designed to enhance your property management experience, offering additional tools and services that cater to more complex needs. We aim for full transparency about our pricing model and strive to communicate this clearly on our platform and through our user agreements. We understand the importance of trust and transparency, especially in managing such significant assets as properties. Please rest assured that protecting your personal information and providing a secure environment for all our users is our top priority. Regarding your concerns about customer service availability, we sincerely apologize for any inconvenience you've encountered. Our customer support team is here to assist you through multiple channels: via email at support@turbotenant.com and through our live chat feature. We are committed to providing timely and helpful support to ensure you have the best experience possible with our software. We greatly appreciate your feedback, as it is crucial for us to continually improve and ensure we are meeting the needs of our users. Should you have any more questions or require further assistance, please do not hesitate to reach out to us directly.

Posted 1 month ago

TurboTenant is rated 4.6 based on 755 reviews