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TurboTenant Reviews

4.6 Rating 756 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.6

Based on 756 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

Posted 8 months ago

“Fast and very good service.”

Posted 9 months ago

“Thank you for your help renting my place. I truly appreciate it.”

Posted 9 months ago

“Best $99 I have ever spent, saves so much time and paperwork. I recommend to anyone who has rentals to use this.”

Posted 9 months ago

Thank you for your 5-star rating, Jason! We're so glad to hear that TurboTenant is making it easy to manage your rentals! Thank you for your support!

Posted 9 months ago

“Absolutely 💯”

Posted 9 months ago

“Appreciate being allowed to post ad!”

Posted 9 months ago

“Love how easy the app is to use.”

Posted 9 months ago

“A scammer used turbo tenants to appear as the actual owner of a property. Scammed me out of $1500”

Posted 10 months ago

Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to support@turbotenant.com with the suspected fraudulent listing so we can investigate and take any necessary action?

Posted 9 months ago

“They charged me one time $100 and it was just for one month, I didn’t get any tenant. Never again with this Company”

Posted 10 months ago

Sorry for the confusion, Deyanira. Our Premium Plan is an annual subscription, so you can continue your search for your next tenant. If you have questions on using TurboTenant, please feel free to reach out to our team at Support@TurboTenant.com.

Posted 9 months ago

“Potential renters did not like the cost of the application fee so I had to take their Zillow application.”

Posted 10 months ago

Hi Brad! Thanks for the review of TurboTenant! We really appreciate the feedback. One thing to note, a lot of landlords that use that site (rhymes with "pillow") end up using our applications & screening report. As the landlord, you can require renters to use a specific application when screening as long as you require the same of all interested tenants. If you have any questions about our customizable rental application, feel free to reach out to our Colorado-based Support Team at Support@TurboTenant.com.

Posted 10 months ago

“Nothing to say”

Posted 10 months ago

Thanks so much for your 5 star rating, Sonia! We really appreciate it!

Posted 10 months ago

“Total ripoff! After paying them for the premium subscription, I haven't been able to log in to my account for months. I complained and asked for a refund for $99, and never able to receive one. Buyers beware!”

Posted 10 months ago

Thank you for your review, Rose. I see you contacted Customer Support on May 10th, and Daisy indicated the email address you provided is not linked to a Premium Plan subscription. We didn't receive any further messages from you beyond that. We would like to get this resolved for you, could you please reach out to our team again at Support@TurboTenant.com? Thank you!

Posted 10 months ago

“It's a very convenient and easy-to-use tool by both landlords and tenants. It also helps landlords save money and time by helping them self-manage their own property.”

Posted 10 months ago

Thank you so much for your five-star rating of TurboTenant, Vera! We appreciate your support!

Posted 10 months ago

“I used to use Turbotenant as my preferred method to list a property; now, I use Zillow. I used to receive several leads a day using the app because it posted directly to facebook market place. Now i get one or two a week. I can no longer use Turbotenant to for Facebook marketplace and Facebook doesn't seem to like interfacing with Turbotenant because I cannot get it to function properly. My ads keep getting blocked or banned when I use the link. Now the app doesn't appear to be messaging leads the way it used to. It used to be so simple, now it feels like the app is broken. I only see the prescreening option and not the leads or messages tab on the app. I can see lead or messages online using a PC but not the app. When I am able to text, it goes directly to imessages instead of the messages in the app like before. So any texting history is lost in the app when you have several people using the same login to check and reply to leads. I really wish it would go back to the way it was originally started. One of my leads was not delivered to me until 24 hours later.”

Posted 10 months ago

Thank you so much for taking the time to provide us with your feedback. Facebook Marketplace has recently updated its policies, so we no longer offer direct integration with our listings on TurboTenant. As it relates to your messaging concerns, we would love to have more information about what you're experiencing. Could you please send a message to Support@TurboTenant.com so we can troubleshoot further? Thank you again for your review!

Posted 10 months ago

“My last 2 tenants came through TurboTenant. Amazing service for landlords!!”

Posted 10 months ago

Thank you Peter for your 5 star rating of TurboTenant! I completely agree, it is an amazing service for landlords! :)

Posted 10 months ago

“Unprofessional customer service. I sent in verification docs to prove ownership and they banned my account without even telling me why the document wasn't sufficient. If you are a larger real estate company, I'd be careful to not waste your time. It feels like if you're not a small owner, they could care less if you use the site. I'll continue to pay for Appfolio given this experience.”

Posted 10 months ago

Thanks for your review, Anthony. It's true- we are geared toward independent landlords and we require specific documents for proof of ownership when using TurboTenant. The documents you provided to our security and fraud team were not sufficient to verify ownership, and therefore your account was suspended as part of our fraud prevention efforts. We intentionally do not disclose the reason for denying verification, as that would help fraudulent users get around our security protocols. We wish you the best of luck!

Posted 10 months ago

“Need more updates, if possible.”

Posted 10 months ago

Thank you for your feedback, Peter! We are committed to helping customers get the most out of their rental properties, so please reach out to our Customer Support team to share more details about the updates you're looking for. You can send an email to Support@TurboTenant.com anytime- our customer support team is always available if you need help with anything. Thank you again for taking the time to share your experience!

Posted 10 months ago

“I have been using Turbotenant for about 9 months now and very happing with the system. The support staff are very helpful in answering questions, always in a timely manner. The software is very easy to use and versatile in managing all aspects of the rental properties. Highly recommend.”

Posted 10 months ago

Thank you so much for the 5-star rating, Susan! I'm glad to hear your experience with TurboTenant has been so positive! Don't forget to use your referral link when you recommend TurboTenant to other landlords! :)

Posted 10 months ago

“So far all good, easy to use.”

Posted 10 months ago

Thank you, JP for your wonderful 5-star rating of TurboTenant! We are delighted to hear that you've had such an easy and successful experience with our product. We appreciate your feedback!

Posted 10 months ago

“Very knowledgeable, very helpful.”

Posted 10 months ago

Thank you so much for your 5-star rating of TurboTenant, Rodrigue! We are so pleased to hear that you found our team to be "very knowledgeable and very helpful". It's reviews like yours that keep us motivated to continue offering the best customer experience possible!

Posted 10 months ago

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TurboTenant is rated 4.6 based on 756 reviews