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TurboTenant Reviews

4.5 Rating 758 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.5

Based on 758 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“So far all good, easy to use.”

Posted 10 months ago

Thank you, JP for your wonderful 5-star rating of TurboTenant! We are delighted to hear that you've had such an easy and successful experience with our product. We appreciate your feedback!

Posted 10 months ago

“Very knowledgeable, very helpful.”

Posted 10 months ago

Thank you so much for your 5-star rating of TurboTenant, Rodrigue! We are so pleased to hear that you found our team to be "very knowledgeable and very helpful". It's reviews like yours that keep us motivated to continue offering the best customer experience possible!

Posted 10 months ago

“Very good at your job! I'm trying to rent our house in Roseville. 8024 Horncastle now and look forward to seeing your applicants!”

Posted 10 months ago

Thank you so much for your kind 5-star review, Sharon! I'm glad you're pleased with TurboTenant's services. We'll definitely keep up the good work. Thank you for your support!

Posted 10 months ago

“Agent not only fix the problem but showed me how I could fix it in the future of myself”

Posted 10 months ago

Thank you so much for your 5 star rating, Carl! We really appreciate your positive feedback and that you found our team to be helpful. It's great to know that our agent not only fixed the problem but also showed you how you could fix it in the future if needed. We value your kind words.

Posted 10 months ago

“Excellent platform for posting rental listings.”

Posted 10 months ago

Thank you so much for the five-star rating of TurboTenant, Antoinette! We are extremely happy to hear that you found our platform to be excellent for posting rental listings. We appreciate your kind words!

Posted 10 months ago

“This is a great site to market your property.”

Posted 10 months ago

Thank you so much for your 5-star rating of TurboTenant, Nick! We appreciate your continued support!

Posted 10 months ago

“The system was very great and easy to navigate. The only issued is that there is no way to create a lease on the app and some options are not available on the app. Are not able to look at the payment history on the app as well.”

Posted 10 months ago

Thank you for your great 5-star review, Kla! We are happy to hear that you were able to easily navigate the system and find TurboTenant to be helpful. As you noted, there are some features that are not yet available on the app but ALL features are available using your mobile web browser, so you're still able to landlord on the go! We are continuing to work on optimizing our app to bring our users the best experience possible, and look forward to improving TurboTenant for you and other landlords!

Posted 10 months ago

“Great way to get and vet leads easily”

Posted 10 months ago

Thank you Brad for your 5-star rating of TurboTenant! Happy to hear you are finding interested tenants for your rental, and TurboTenant is making it easy!

Posted 10 months ago

“Signing up with turotenant was the best idea! They have been great. They offer interesting classes. We have gotten so much more traffic. More calls an emails.”

Posted 10 months ago

Thank you, Dee, for your 5-star rating of TurboTenant! We are so happy to hear TurboTenant is making it easier for you to manage your rentals, and find interested tenants!

Posted 10 months ago

“Loved everything about your services and events (5 star) until your Security Certificate update in May. I get messages that your website may be unsafe. I can no longer log in. KC tried very hard to help but we could only determine the cause and I still cannot log in without dropping my firewall. Only limited aspects of the app work.”

Posted 10 months ago

Thanks for your review, Cara! I looked through your chat with support, and am happy to see you aren't having difficulty with the app or the desktop version, but feel free to reach back out to Customer Support to continue troubleshooting for your tablet!

Posted 10 months ago

“You got my last place rented although I had to come down in price. Start of this listing off to a slow start”

Posted 10 months ago

Thank you for your feedback, Peter! We provide tools to help price your rental in line with the competition, but sometimes we miss the mark. If there is ever anything else you need help with, please don't hesitate to reach out - we are happy to help!

Posted 10 months ago

“Love TurboTenant. If they have a calendar feature added it would be perfect. That’s the only thing missing. I’ve been recommending it to everyone I know who has rentals. Everything is so organized and easy to use!”

Posted 10 months ago

Thank you for the amazing 5-star rating, Bridget! We're glad to hear that you love using TurboTenant and you've been recommending us to other landlords (don't forget to use your referral link). I think a calendar could be really helpful, and if you've got other thoughts on improving the site, feel free to send your feedback to our Support Team to pass along to our product team. Thank you for being a part of the TurboTenant family!

Posted 10 months ago

“We love Turbotenant. So easy to use. Very informative. Great to manage lease and contracts! Flexibility with charging different types of fees, rent, deposit.”

Posted 11 months ago

Thanks so much, Lex, for your 5-star rating of TurboTenant! We're so glad to hear that it's easy to use for managing your rentals, organizing documents, and collecting rent payments, Thank you for taking the time to share your positive experience!

Posted 10 months ago

“If I could give a Zero, I would. In a nutshell: TurboTenant has insultingly horrendous customer service. Up until today, I had what I thought to be an approved account - mind you, a tenant had already submitted their security deposit (~$6K), which as accepted into the account 2 weeks ago. When I signed on to simply check my account balance, I received a message that said "access denied" and an email to contact for additional support. Not thinking much of it, I emailed the provided account, and received an absurdly vague response saying " Unfortunately, we won't be able to activate your account to accept rent payments through TurboTenant." Again, the security deposit of roughly $6K was already in my account. Shockingly, I received no explanation of why my account was disactivated, or how, if possible, I would be receiving my security deposit back. As you could imagine, I was now rather surprised, considering I hadn't been notified by TurboTenant of any change to my account status (I doubt they would have said anything unless I contacted them first), so I emailed them again trying to get more information. Here was their response: "My name is XXXX and I am with the Payments Team here at TurboTenant. At this time, we conducted a review of the information you provided and denied your request to utilize rent payments through our platform. This decision is final and will not be reversed" Again, no reasoning behind the decision or acknowledgment of what happened. Had I not emailed them first to find out what was going on, I have no idea how I would have received information of my account status change. Moreso, they instead felt the need to preemptively tell me that this "decision" was "fina and will not be reversed"......Um ok? Thanks? 1. Where is this "decision" coming from? 2. When were you going to let me know? Only after I had emailed the basic support email contact? 3. Where is my security deposit? But instead of answering any of these seeminly basic questions of any decent company who provides customer service, thank you for letting me know that your decision was already final, as if that helps my situation whatsoever. TurboTenant has insultingly low disregard to basic customer service. A phone number to call or a more detailed explanation of where the security deposit is in real time would have been the bare minimum expected of basic business decency and service. All around just embarrassing stuff from this company.”

Posted 11 months ago

Thank you so much for taking the time to tell us about your experience with TurboTenant. Our payments team reviews payment accounts several times - from the time payments are requested, to when the first payment is submitted, and at various points throughout your rental cycle. We intentionally do not provide additional details to our fraud prevention methods. As mentioned in your conversations with Customer Support, an auto-generated email was sent to you upon denial of the payments request on May 12. Additionally, your tenant’s payment has been refunded and they should see that refund reflected on their bank statement within 5-10 business days. Thank you again for your review.

Posted 11 months ago

“Thus far I've found Turbo Tenant to be very educational and easing any preconceived stress I might've had before.”

Posted 11 months ago

Thank you, LaNae, for your 5-star rating of TurboTenant! I'm so glad to hear that TurboTenant is making it easy for you to manage your rentals stress-free! We truly appreciate your support!

Posted 11 months ago

“Excellent site, very good marketing”

Posted 11 months ago

Thank you Anna for your 5-star rating of TurboTenant! We're so glad to hear you're taking full advantage of our free, easy-to-use marketing feature to find your next tenant!

Posted 11 months ago

“Awesome , due diligence, great service and prompt responses”

Posted 11 months ago

Thank you so much Ladonna for your 5-star rating of TurboTenant. We truly appreciate your kind words, and are happy to hear TurboTenant is making it easy for you to manage your rentals!

Posted 11 months ago

“Excellent, very organized easy to use products been using4+ yrs. Thank you ❣️❣️❣️”

Posted 11 months ago

Thank you so much for your wonderful rating of TurboTenant! We're so glad that you have had a positive experience and have been using us for years to manage your rentals!

Posted 11 months ago

“The only down side is having to wait until the next day to speak to a live person.”

Posted 1 year ago

Thank you for your review, Yesenia! I appreciate you letting us know you would prefer immediate phone support instead of pre-scheduled calls. Keep in mind, our Colorado-based Support Team provides live chat to our Premium Plan subscribers within your Landlord Portal so you can get connected with a live person within minutes. You can get in touch with the team using the little blue chat bubble at the bottom right of your TurboTenant account. Thanks again for your review!

Posted 1 year ago

“T Always ready to help. I got certain places to look over on TT which made me mire comfortable. We've found tenants 3x on one side of.duplex. the other side 2x & that side has been t here ,& it's a lot of work. I enjoy meeting them, evaluating, and most of all, keeping them.Thank you TT :)”

Posted 1 year ago

Thank you so much, Jacklyn, for giving us a 5-star rating! We're so glad TurboTenant has helped make the rental process easier for you and that you've been able to find tenants quickly, multiple times. Thanks again for your kind words and for your support!

Posted 1 year ago

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TurboTenant is rated 4.5 based on 758 reviews