“I asked my card details to be removed from the website and within minutes I received an email about it being removed. Please note, I was unable to remove the details from my end. Carmen Cares helped me instantly. Thank you! I really love the resources of twinkl and have been using this website for 9-10 years now.”
“When I signed up for twinkl, I received a lot of useful resources for my teaching, searching and finding documents was also quite easy. When I did not want to subscribe to the annual plan, I wanted to change, the customer care and finance team supported me enthusiastically. I am very satisfied with Twinkl.”
“Twinkl is fantastic! They offer so many resources for kids across subjects, and their customer support is quick and super helpful. My go-to for educational materials!”
“Twinkl had made me extremely satisfied with its resources and everything really. However for some personal reasons I couldn’t keep up with my plan, and the customer care responded quickly and were very understanding and cooperative! Thank you Alison and Alexandra for your support in my issue.”
“Twinkl was my 'go to' for resources in every subject of my daily teaching. From academic work to arts and crafts. The ideas were always useful and easy to find. I taught a primary ASD Unit in a special school.”
“I asked for a new resource to be made and the Twinkl staff asked for specific details and made the resource within two weeks. It was exactly what I wanted.”
“Really good platform with high quality resources for educators. When support is needed, communication is always there for customers. Really appreciate smooth and productive communication with the support team to address payment problems.”
“I had a very positive experience with Twinkl's customer service today. After mistakenly renewing my subscription, their support team was quick to respond and offered several options for a refund. They processed my request efficiently and provided clear communication throughout the process. I appreciate their professionalism and willingness to help. Thank you, Twinkl!”
“Bethan was very helpful and responded to my emails very quickly. I was surprised how quickly the responses were and the outcome was great.
Becca followed up and replied very quickly too.
Bethan and Becca were both very polite and I appreciate their communication skills.”
