“I subscribed a personal account for my Playgroup few years ago. Lately, my team expanded the use by subscribing to a school account. However, we totally forgot to unsubscribe the old personal account, not until I found out from my credit card charges.
I wrote to Twinkl to explain my situation and not only they promptly reply to me, they offer to redeem my personal subscription right away.
Iām very thankful for Twinkl, being very caring, understanding and great ethics.
Right now Twinkl has won my heart.
Ganpon P.
Noddy by Elizabeth International Playgroup, Thailand”
“I had a major issue with my account and spoke to Emna today. She was immediately reassuring and went the extra mile to help out. She also followed up from our call with 2 emails. I wish all customer care across other companies could be like this! š”
“I received efficient, cordial and friendly assistance from Laura primarily, who helped me from the start, with the additional assistance of Emma, Lisa, Charlotte and Heather. It was nice to see that although different people responded to my emails at different times, there was no frustrating backtracking needed and these ladies were completely on top of things and able to respond and assist accordingly with a thorough knowledge of the circumstances of my query. When asked for the case to be escalated, this happened easily and although I did not receive my exact desired outcome, they met me half way and we found a solution with compromise. Thanks for your patience ladies and upstanding service.”
“I emailed with a problem about multiple accounts which I could not delete/erase/resolve and an answer came within minutes with a clear outline of what could be done. I agreed and the problem was solved quickly, courteously and satisfactorily by Alexandra”
