“Eleven days after buying tyres and there is still no sign of a tracking much less the actual tyres.
Nonexistent customer service, too. Avoid at all costs.”
“Purchased 4 x Tyres on Tyre Leader web site,
The web site says they are for Passenger Vehicles,
The Tyres arrived at the fitting center and they are in fact for commercial Vehicles (Van Only Tyres) and unsuitable and unsafe for Road use in the UK with a Regular Car.
The Mistake is obviously on the website, but they take no responsibility even after pointing this out to them.
There are now 4 x Tyres at the fitting center that are unsuitable and dangerous for my car and Tyre Leader have been very unhelpful.
I will now have to take this up with my credit card company to obtain a refund due to incorrectly and misleadingly sold tyres.
What a complete waste of time and money, I would not recommend this company to anyone.
May seem cheaper, but with no care or concern for there customers' safety or road legislation in the UK, (Fit Van tyres and the car will not pass the MOT).
!!!!!Be very careful about what tyres you purchase from them!!!!
Shocking service, Terrible Customer Service and misleading selling wrong tyres that are unsafe for the Vechicle.”
“Still have not received my alloys, I've sent numerous messages now and no response, I ordered 4 alloys and 4 tyres the tracking said they both have been delivered to the garage and I've been there twice now and no alloys have been delivered there, I've sent messages to try and get a response a explanation or anything as I'm now stuck with 4 tyres and no wheels to put them on, I'm totally left in the dark with no response what so ever, I really wish I never ordered from this company, Its all totally shocking that this is happening, I do hope I get a response from my review as customer services does not respond with any guidance”
“Tyres that arrived looked nothing like the picture on the listing, not even close, Picture was of a decent All Terrain pattern tyre the actual tyres where basically just a road tyre, which are useless to me. Contacted them about it and they were not interested in resolving the issue at all, just one dismissive email then ignored all further contact. Also please bear in mind when ordering from this lot even though their website is .co.uk, the company is registered in Andorra and the tyres ship from Germany. So if you have an issue you will have absolutely no recourse at all Not even a phone number to contact them. The reviews on their website are not to be trusted either as they delete any negatives. Better off buying on ebay or a local tyre fitter. £530 down the drain AVOID.”
“It was actually tyreleader.ie Doesn't really matter, it's the same site. Ordered Monday, delivered Friday morning. €200 saving on 4 tyres. Could not be happier with the tracking(got the track link on Thursday, day 4) and service. Would highly recommend and will definitely use them again.”
“sent wrong tyre, entry level budget not premium as ordered. fitter agent fitted. now they wont refund because it was fitted . not answering emails. based in andorra so hiding outside UK law and EC ADR redress processes. AVOID!”
“awful customer service, no phone number to contact them in Germany, replied each time contacted them after few days without considering my points, claimed my item was delivered while it was actually returned to them”
“Appalling, 9 days later and the tyre I ordered has still not arrived. Customer service is ineffective and unresponsive.
When I tried to leave a review through their site , they removed it because it was negative! Only positive reviews are welcome with this outfit!”
“2 months in and they have only collected one of the two tyres they're supposed to collect. Refuse to take any responsibility for the collection even though it's the carrier they select. Impossible to communicate with .Now taking legal action as still no refund for my tyres.”
“Bad experience
They mucked up an order two years ago and refuse to do business with me again, and completely tyreleaders fault. Be warned if they or there third party delivery company they use, neither will take responsibility for their failure to deliver, or deliver the correct goods.
You will get shafted
Best to avoid.
And they will try and block your review”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“AVOID! Refused to refund me after supplying totally the wrong wheels....they fit my van so that was good enough for them despite the fact they are totally a different style to the ones they advertise. They were round I suppose!!!
Customer service is abysmal, no phone numbers, no response from emails....pay the extra with someone else...dont take the chance and listen to the reviews on here! these guys are bad!”
“Strongly advise using a different company been waiting over 30 days, still no tyres or refund!
I see some people have had a good experience but when you need to contact the company or something goes wrong you only receive information like...
“Thank you in advance for your patience”
“Unfortunately there is no news yet”
“We understand that this is an inconvenience”
They don’t answer questions or provide information so you just have to wait
It’s just bad business and acceptable!! I just require a refund now!”
“one tyre of my order arrived damaged,
Information about fitment including details of my local garage been sent to TYRELEADER and after 4 weeks reminding they asked me to send tyre back and said that investigation will take another 6-8 weeks !!!”
