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UBCO Limited Reviews

3.9 Rating 79 Reviews
70 %
of reviewers recommend UBCO Limited
Read UBCO Limited Reviews
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Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026
Michael Bates
UBCO Limited 5 star review on 19th April 2025
Leister Bowling
UBCO Limited 5 star review on 16th October 2024
Matthew Hornback
UBCO Limited 5 star review on 5th October 2024
G
UBCO Limited 5 star review on 1st October 2024
AJ G
UBCO Limited 5 star review on 25th September 2024
Anonymous
UBCO Limited 5 star review on 23rd June 2024
Chuck Serbus
16
Anonymous
Anonymous  // 01/01/2019
“This company has ZERO customer support. I really like the produce but the business model is total garbage. While I like the product I would never give them another dime because they DO NOT stand behind their product. IF, you decide to buy one I sincerely hope you never need any support from this company.”
Helpful Report
Posted 2 months ago
We’re sorry to hear about your experience. We know how frustrating it is when you need support and don’t receive the level of service you expect. We take this feedback seriously. If you’re based in the US, please contact the local UBCO distributor for assistance. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Disappointed”
Helpful Report
Posted 5 months ago
Hi Rene, we’re sorry to hear that your experience with UBCO has been disappointing. We take your feedback seriously and would like to make sure you reach the right team for assistance. If you’re based in the US, please contact the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“UBCO did me very wrong….CONSUMER ADVISORY - UBCO DOES NOT STAND BEHIND THEIR PRODUCT. I purchase one of their work bikes and took it up to my remote mountain land. First ride that was maybe 30 minutes or so and the bike stopped for no apparent reason twice, but then started working. Since I don’t go to the property that often I only put a total run time of 4 hours on the bike in the next year an 1/2 and the problem kept getting worse so I reached out to support. They were not helpful and did not even tell me to lol in the app at the battery cells to see if they were ok. At the 2 year mark I took it to a shop and found out one of the cells on the battery was bad, so it would not run at all. I submitted a warranty claim with supporting documentation showing I had reached out to UBCO within the 2 year warranty period. They denied the warranty claim. They want me to buy a new battery for $2,500 and say they are giving me a deal since they are normally $2,000. The bike has a total of under 5 hours of run time and it’s defective from the start. Not only did they not honor their own warranty, they did not stand behind their product. Further they went dark and did not even respond for 3 months. I can see why this company was in receivership and it will go out of business with business practice me like these. I 100% got the message loud and clear that they could care less about their customers. MY ADVICE, DON’T THROW YOUR MONEY AWAY-DON’T BUY A UBCO BIKE.”
Helpful Report
Posted 9 months ago
Hi John, we’re sorry to hear about your experience. We understand your frustration, particularly given the concerns you’ve raised around support, communication and the handling of your warranty claim. This is not the experience customers should expect, and we take your feedback seriously. If you’re based in the US, please contact the local UBCO distributor directly regarding your case. If you’re outside the US, please contact UBCO directly and our team will be happy to assist.
Posted 1 month ago
“Never received battery and never received any response from multiple inquiries.”
Helpful Report
Posted 1 year ago
Hi Michael, we’re sorry to hear that you didn’t receive your battery or a response to your enquiries. We understand how frustrating that must have been, and this is not the level of service customers should expect. As you’re based in the US, please contact the local UBCO distributor directly so they can assist with your order.
Posted 1 month ago
“battery was dead out of the box and ubco would not warrentee it. They claim becouse it was baught at an auction. But it came from one of there dealers that quite selling. Very disapointing. Would have love to keep it and show how great the bike could be.”
Helpful Report
Posted 1 year ago
We’re sorry to hear about your experience. We understand how disappointing this must have been, particularly when you were looking forward to owning and enjoying the bike. If you’re based in the US, please contact the local UBCO distributor to discuss your options. If you’re outside the US, please contact UBCO directly and our team will be happy to assist.
Posted 1 month ago
“Based on the price of the bikes, I unfortunately assumed UBCO bikes would come with great support if needed, a proper battery warranty that UBCO would actually stand by, and a battery that would last longer than my kids' cheap TEMU-level power wheels. Unfortunately, one of our two UBCO bikes' batteries died because it sat in a cozy climate-controlled garage for a few months when it was cold outside and UBCO decided it sat too long and voided the supposed 2-year warranty. This is a $1500 battery and it lasted only 16 months from purchase. Hot garbage in my opinion.”
Helpful Report
Posted 1 year ago
We’re sorry to hear about your experience. We understand how disappointing it is to experience a battery issue and not receive the warranty outcome or support you expected. We take this feedback seriously. For customers in the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Terrible company & customer service.”
Helpful Report
Posted 1 year ago
Hi Coty, we’re sorry your experience with our customer service has left you feeling this way. We take your feedback seriously. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Poor service On very expensive products in a market full of better options at better prices!”
Helpful Report
Posted 1 year ago
Hi Kevin, we’re sorry to hear about your experience, and we’re also sorry that your feedback wasn’t acknowledged at the time. We understand that customers expect a high level of support from UBCO and take your feedback seriously. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“I have had it less than three years and it’s inoperable . I’m extremely disappointed in the customer service and lack of help after spending so much money . I am sad and disappointed as I had loved this bike so much and really talked a few others into buying one .”
Helpful Report
Posted 1 year ago
Hi Beth, we’re truly sorry that we let you down, especially after you had loved your bike and recommended UBCO to others. We can understand how disappointing and frustrating it must have been to be left with an inoperable bike and without the support you expected. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“I have been waiting months for a warranty battery since I purchased the 2 x 2, and never have been able to use. I purchased items in the store and received half my order. The one star is not for the product itself.”
Helpful Report
Posted 1 year ago
Hi Chad, we’re very sorry that your experience with UBCO fell so far short of what you should have expected. Waiting months for support, being unable to use your bike and receiving only part of your order is understandably frustrating. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
Hi Chad, we’re very sorry for the experience you had and that we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Would not buy anything from UBCO again. They don’t honor their 30 day guarantee. The page specifically said it doesn’t apply to PayTomorrow which I didn’t use yet they still refused it. I don’t plan on buying anything from UBCO in the future.”
Helpful Report
Posted 2 years ago
Hello Broderick. Thank you for your feedback and I would like to help if I can. To my knowledge we don't offer a 30-day guarantee (we do offer a 12-month warranty) and I am not familiar with Pay Tomorrow. Can you please help me understand where you are seeing these references so that I may investigate further and hopefully we can improve our services for you. Regards UBCO Support.
Posted 2 years ago
Hi Broderick, we’re sorry your experience with UBCO left you disappointed. We recognise that our response at the time could have been more helpful. We’re not familiar with the 30-day guarantee or PayTomorrow offer you’ve referenced, so unfortunately we can’t verify what applied to your purchase or comment on the outcome. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
UBCO Limited is rated 3.9 based on 79 reviews