UBCO Limited Reviews

Name: UBCO Limited
Address: 20b Newton Street, Mount Maunganui, Bay of Plenty Region
Rating: 3.89

3.9 Rating 79 Reviews

70 %

of reviewers recommend UBCO Limited

Company Reviews

Product Reviews

113

Questions

Visit Website

Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service from Sales Team when contacted about returning an item. However, the Tech Support team person I spoke to was great and very helpful.”

Helpful Report

Posted 1 year ago

We’re sorry that your experience with our Sales Team didn’t meet expectations, particularly when trying to arrange a return. We’re glad to hear that the Tech Support team was helpful, and we appreciate you taking the time to share both sides of your experience. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“There are bugs and improvments to be made. Overall I still suggest to get one. There needs to be engineers that reach out to find out about the issues that need to get removed before the next years model/upgrade. I would like to be able to control the charge of the battery via the app so I can charge it to 90% most of the time as I do not need full capacity. So when it is charging it would be nice to have it stop once it reaches 80% or 90%”

Helpful Report

Posted 2 years ago

Hi Shane, thank you for the thoughtful feedback and for recommending the 2X2. We really appreciate you sharing your ideas around product development and greater control over battery charging through the app. Feedback like this is valuable as we continue to improve our products and rider experience. We’re also sorry we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“i AM NOT RELLY HAPPY WITH UBCO CUSTOMER SERVICE. WHEN i FIRST GOT MY BIKE AND TRIED CONTACTING THEM, AFTER THE FIRST FEW TIME, THEY JUST IGNORED ME. NOT GOOD!”

Helpful Report

Posted 2 years ago

Hi Lowell, we’re very sorry that you didn’t receive the support and communication you expected. You shouldn’t have been left feeling that your enquiries were being ignored. We also recognise that our response at the time could have been more helpful. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“My sales person is great. I wish I could order directly from the website. It would streamline things for me and my business. JC”

Helpful Report

Posted 2 years ago

Hi James, thank you for the feedback. We’re glad to hear you’ve had a great experience with your salesperson, and we appreciate your suggestion about being able to order directly online. We also recognise that we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Love the idea of the UBCO, less impressed with the buying experience and service here in the US. I work for a small environmental consulting firm and we bought a 2x2 to use for field surveys in remote areas. The fact that it is rugged, quiet, and can carry lots of gear was very appealing. Upon delivery, however, we immediately noticed that it had one critical flaw - no USB charging port. UBCO advertised an add-on accessory (it's even shown in the operator's manual) that would attach to the top of the battery and allow the bike to not only charge devices on the go but also act as a mobile power station when the battery was out of the bike. Awesome idea and we were keen to buy one but, as far as I know, it never materialized. I inquired about this accessory with customer support but never recieved a response and it's still not available for purchase on the website. This seemingly small oversight has big ramifications for the utility of the 2x2 for commercial use or even serious recrational use. After getting no response from UBCO we decided to buy two Surrons instead, which are cheaper, have good aftermarket support, and, best of all, come with a simple USB port. We love the 2x2 but the lack of any way to charge anything off of it was a deal breaker. So instead of buying three 2x2s, we bought only one.”

Helpful Report

Posted 2 years ago

Michael Deutsch Love the idea of the UBCO, less impressed with the buying experience and service here in the US. I work for a small environmental consulting firm and we bought a 2x2 to use for field surveys in remote areas. The fact that it is rugged, quiet, and can carry lots of gear was very appealing. Upon delivery, however, we immediately noticed that it had one critical flaw - no USB charging port. UBCO advertised an add-on accessory (it's even shown in the operator's manual) that would attach to the top of the battery and allow the bike to not only charge devices on the go but also act as a mobile power station when the battery was out of the bike. Awesome idea and we were keen to buy one but, as far as I know, it never materialized. I inquired about this accessory with customer support but never recieved a response and it's still not available for purchase on the website. This seemingly small oversight has big ramifications for the utility of the 2x2 for commercial use or even serious recrational use. After getting no response from UBCO we decided to buy two Surrons instead, which are cheaper, have good aftermarket support, and, best of all, come with a simple USB port. We love the 2x2 but the lack of any way to charge anything off of it was a deal breaker. So instead of buying three 2x2s, we bought only one. Add image Ask to revise 2 years ago Public Reply Hi Michael and thank you for your valued feedback. We have had a lot of feedback from our valued customers that they would like a 12v power supply. This has been passed on to our product development and engineering team and they are looking at options to add this feature to the next generation UBCO and make it reverse compatible for Gen5 UBCO. Kind regards UBCO Support Delete 2 years ago

Posted 1 month ago

“No response on questions, instructions ,directions, never on line”

Helpful Report

Posted 2 years ago

Hi Charles, we’re very sorry that you weren’t able to get the answers, instructions or support you needed. You should have received clearer and more responsive assistance, and we’re sorry your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

UBCO Limited is rated 3.9 based on 79 reviews