UBCO Limited Reviews

Name: UBCO Limited
Address: 20b Newton Street, Mount Maunganui, Bay of Plenty Region
Rating: 3.89

3.9 Rating 79 Reviews

70 %

of reviewers recommend UBCO Limited

Company Reviews

Product Reviews

113

Questions

Visit Website

Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All staff I encountered were super professional, knowledgeable, and seemed passionate about the product which definitely helped me make my purchase decision.”

UBCO Limited 4 star review on 14th May 2024

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Posted 2 years ago

Hi Casey, thank you for the kind words. We’re really pleased to hear that the knowledge, professionalism and passion of our team helped give you confidence in choosing UBCO. We hope you’ve had many great adventures on your 2X2 since.

Posted 1 month ago

“Can’t say enough good things about the 2x2 adventure. Dont want to live without it ! It’s been great to ride on the snow. It will go anywhere.”

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Posted 1 month ago

“This company has ZERO customer support. I really like the produce but the business model is total garbage. While I like the product I would never give them another dime because they DO NOT stand behind their product. IF, you decide to buy one I sincerely hope you never need any support from this company.”

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Posted 2 months ago

We’re sorry to hear about your experience. We know how frustrating it is when you need support and don’t receive the level of service you expect. We take this feedback seriously. If you’re based in the US, please contact the local UBCO distributor for assistance. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“I love my UBCO Adventure bike. I purchased it in November 2022. I was final able to license it as a motorcycle in Idaho and use it mostly on the mountain logging roads. I do ride it in the resort town of McCall where the speed limits are all 25 mph. The UBCO always gets a lot of attention wherever I go. My concern is why the battery was discharged to .6 volts over the winter. I did not plug it in monthly as recommended and had never had an issue in previous years. I'm hopeful a fix has been instituted to prevent total discharge? My recommendations are having a foot brake for the rear brake like most motorcycles. I would also like the bike top speed to be 45 mph, vice 31 mph. The hunting version has this capability.”

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Posted 2 months ago

“Nice Bike good price for the market”

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Posted 3 months ago

“Service was very slow”

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Posted 3 months ago

Hi Donald, we’re sorry to hear that the service you received was slower than expected. We understand how frustrating delays can be and appreciate your feedback. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Great service.Great people !!”

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Posted 4 months ago

“Disappointed”

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Posted 5 months ago

Hi Rene, we’re sorry to hear that your experience with UBCO has been disappointing. We take your feedback seriously and would like to make sure you reach the right team for assistance. If you’re based in the US, please contact the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Had an issue with the rear hub phase current high or something within 3 hours of driving it, keeps cutting out”

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Posted 6 months ago

We’re sorry to hear you experienced an issue with your bike after only a few hours of use. We understand how frustrating it is when a new bike isn’t performing as expected, and we take your feedback seriously. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“UBCO did me very wrong….CONSUMER ADVISORY - UBCO DOES NOT STAND BEHIND THEIR PRODUCT. I purchase one of their work bikes and took it up to my remote mountain land. First ride that was maybe 30 minutes or so and the bike stopped for no apparent reason twice, but then started working. Since I don’t go to the property that often I only put a total run time of 4 hours on the bike in the next year an 1/2 and the problem kept getting worse so I reached out to support. They were not helpful and did not even tell me to lol in the app at the battery cells to see if they were ok. At the 2 year mark I took it to a shop and found out one of the cells on the battery was bad, so it would not run at all. I submitted a warranty claim with supporting documentation showing I had reached out to UBCO within the 2 year warranty period. They denied the warranty claim. They want me to buy a new battery for $2,500 and say they are giving me a deal since they are normally $2,000. The bike has a total of under 5 hours of run time and it’s defective from the start. Not only did they not honor their own warranty, they did not stand behind their product. Further they went dark and did not even respond for 3 months. I can see why this company was in receivership and it will go out of business with business practice me like these. I 100% got the message loud and clear that they could care less about their customers. MY ADVICE, DON’T THROW YOUR MONEY AWAY-DON’T BUY A UBCO BIKE.”

Helpful Report

Posted 9 months ago

Hi John, we’re sorry to hear about your experience. We understand your frustration, particularly given the concerns you’ve raised around support, communication and the handling of your warranty claim. This is not the experience customers should expect, and we take your feedback seriously. If you’re based in the US, please contact the local UBCO distributor directly regarding your case. If you’re outside the US, please contact UBCO directly and our team will be happy to assist.

Posted 1 month ago

“La moto va bien, todo perfecto con el distribuidor de España”

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Posted 1 year ago

“Its a great bike but the kickstand sensor that puts the bike in neutral has created quite a bit of head ache. I would recommend not putting it on the bike I want to cut the wire but not sure what that will do. Any answers would be great.”

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Posted 1 year ago

Hi Brandon, we’re sorry the kickstand sensor caused you frustration, and that you didn’t receive the technical guidance you were looking for at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Took a 2x2 Adventure for a quick test ride and I was hooked. Well built bike that goes almost anywhere, anytime. Battery is great so far, love the utility of this thing--3D printing stuff for it already--lots of great mounting points.Love it!”

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Posted 1 year ago

“Never received battery and never received any response from multiple inquiries.”

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Posted 1 year ago

Hi Michael, we’re sorry to hear that you didn’t receive your battery or a response to your enquiries. We understand how frustrating that must have been, and this is not the level of service customers should expect. As you’re based in the US, please contact the local UBCO distributor directly so they can assist with your order.

Posted 1 month ago

“battery was dead out of the box and ubco would not warrentee it. They claim becouse it was baught at an auction. But it came from one of there dealers that quite selling. Very disapointing. Would have love to keep it and show how great the bike could be.”

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Posted 1 year ago

We’re sorry to hear about your experience. We understand how disappointing this must have been, particularly when you were looking forward to owning and enjoying the bike. If you’re based in the US, please contact the local UBCO distributor to discuss your options. If you’re outside the US, please contact UBCO directly and our team will be happy to assist.

Posted 1 month ago

“My UBCO 2x2 Work bike is worth every dollar I paid for it... the acceleration, climbing and breaking abilities are great...I use my bike for getting to my hunting watch up and down hills...if you are new to this type of riding, team up with some mountain bike riders - you will have a blast getting to know your bike have”

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Posted 1 year ago

“see above. Thought UBCO might be different. Nope. Service failed.”

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Posted 1 year ago

Hi Kelly, we’re sorry we let you down, and that your feedback wasn’t acknowledged at the time. We understand your disappointment and appreciate you sharing your experience. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Based on the price of the bikes, I unfortunately assumed UBCO bikes would come with great support if needed, a proper battery warranty that UBCO would actually stand by, and a battery that would last longer than my kids' cheap TEMU-level power wheels. Unfortunately, one of our two UBCO bikes' batteries died because it sat in a cozy climate-controlled garage for a few months when it was cold outside and UBCO decided it sat too long and voided the supposed 2-year warranty. This is a $1500 battery and it lasted only 16 months from purchase. Hot garbage in my opinion.”

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Posted 1 year ago

We’re sorry to hear about your experience. We understand how disappointing it is to experience a battery issue and not receive the warranty outcome or support you expected. We take this feedback seriously. For customers in the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Need to have ship.e ts go when ordered not 3 weeks later”

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Posted 1 year ago

Hi Charles, we’re sorry your order took three weeks to ship and that your feedback wasn’t acknowledged at the time. We understand how frustrating it is when an order doesn’t ship within the expected timeframe. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Terrible company & customer service.”

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Posted 1 year ago

Hi Coty, we’re sorry your experience with our customer service has left you feeling this way. We take your feedback seriously. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Love my bike!”

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Posted 1 year ago

UBCO Limited is rated 3.9 based on 79 reviews