UBCO Limited Reviews

Name: UBCO Limited
Address: 20b Newton Street, Mount Maunganui, Bay of Plenty Region
Rating: 3.89

3.9 Rating 79 Reviews

70 %

of reviewers recommend UBCO Limited

Company Reviews

Product Reviews

113

Questions

Visit Website

Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a really nice bunch of people who are so full of belief in the product and environmental advantages of non-fossil-fuel travel.”

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Posted 2 years ago

“Very professional electric bicycle design company with good team partners”

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Posted 2 years ago

“Great bike Only comment is make the tires stronger/ foam filled not tubes Rowdy can’t be the only one to answer support emails Need more people to answer with in 24 hours”

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Posted 2 years ago

“Usually in this day and time you can’t really get the help you need. You often are talking to some call center that has no idea of the product they’re supporting, language barriers, push you to take it to a dealer which is just a way to make the dealer more money, or once the product is purchased they don’t really care! I’ve had to call UBCO on three different occasions: Twice just to order some things I wanted. Once to troubleshoot an issue. I spoke with a Clayton and I’ve got to say that he’s on point. The service provided couldn’t have been any better. I wish other companies withheld the same standards of service.”

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Posted 2 years ago

“UBCO personell are great to deal with, and their products are unmatched by any other company. I just bought my 2nd bike. I wouldn't have any else at the same price. They back up their products like no other company I've dealt with, ever. 5 star recommended without a doubt!”

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Posted 2 years ago

“CLAYTON WILLIAMSON UBCO TECH IS A VALUABLE ASSET TO UBCO VERY KNOWLEDGEABLE AND EXTREMELY HELPFUL. HE PINPOINTED THE TROUBLE I WAS HAVING AND HELP ME ALL THE WAY AND MADE SURE ALL WAS TICKETY BOO.”

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Posted 2 years ago

“This cycle and the UBCO company are truly in a class of their own. This cycle meets all of the criteria for what I was looking for and no others did. I’m an old guy and recovering cancer patient that wanted some help getting around the high mountains of Utah. This cycle exceeds my expectations. UBCO US was wonderful to work with. The sales folks are kind, considerate, and responsive. I was amazed when the bike was delivered. UBCO packaging is like nothing I’ve seen before. Every aspect of the product, marketing, shipping, packaging, and customer service are exceptional. The cycle is a tank but nimble and light. Thank you UBCO for a few more adventures.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“My sales person is great. I wish I could order directly from the website. It would streamline things for me and my business. JC”

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Posted 2 years ago

Hi James, thank you for the feedback. We’re glad to hear you’ve had a great experience with your salesperson, and we appreciate your suggestion about being able to order directly online. We also recognise that we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Love the idea of the UBCO, less impressed with the buying experience and service here in the US. I work for a small environmental consulting firm and we bought a 2x2 to use for field surveys in remote areas. The fact that it is rugged, quiet, and can carry lots of gear was very appealing. Upon delivery, however, we immediately noticed that it had one critical flaw - no USB charging port. UBCO advertised an add-on accessory (it's even shown in the operator's manual) that would attach to the top of the battery and allow the bike to not only charge devices on the go but also act as a mobile power station when the battery was out of the bike. Awesome idea and we were keen to buy one but, as far as I know, it never materialized. I inquired about this accessory with customer support but never recieved a response and it's still not available for purchase on the website. This seemingly small oversight has big ramifications for the utility of the 2x2 for commercial use or even serious recrational use. After getting no response from UBCO we decided to buy two Surrons instead, which are cheaper, have good aftermarket support, and, best of all, come with a simple USB port. We love the 2x2 but the lack of any way to charge anything off of it was a deal breaker. So instead of buying three 2x2s, we bought only one.”

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Posted 2 years ago

Michael Deutsch Love the idea of the UBCO, less impressed with the buying experience and service here in the US. I work for a small environmental consulting firm and we bought a 2x2 to use for field surveys in remote areas. The fact that it is rugged, quiet, and can carry lots of gear was very appealing. Upon delivery, however, we immediately noticed that it had one critical flaw - no USB charging port. UBCO advertised an add-on accessory (it's even shown in the operator's manual) that would attach to the top of the battery and allow the bike to not only charge devices on the go but also act as a mobile power station when the battery was out of the bike. Awesome idea and we were keen to buy one but, as far as I know, it never materialized. I inquired about this accessory with customer support but never recieved a response and it's still not available for purchase on the website. This seemingly small oversight has big ramifications for the utility of the 2x2 for commercial use or even serious recrational use. After getting no response from UBCO we decided to buy two Surrons instead, which are cheaper, have good aftermarket support, and, best of all, come with a simple USB port. We love the 2x2 but the lack of any way to charge anything off of it was a deal breaker. So instead of buying three 2x2s, we bought only one. Add image Ask to revise 2 years ago Public Reply Hi Michael and thank you for your valued feedback. We have had a lot of feedback from our valued customers that they would like a 12v power supply. This has been passed on to our product development and engineering team and they are looking at options to add this feature to the next generation UBCO and make it reverse compatible for Gen5 UBCO. Kind regards UBCO Support Delete 2 years ago

Posted 1 month ago

“No response on questions, instructions ,directions, never on line”

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Posted 2 years ago

Hi Charles, we’re very sorry that you weren’t able to get the answers, instructions or support you needed. You should have received clearer and more responsive assistance, and we’re sorry your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Great experience working with Taylor, great manuals, high quality finished product and app”

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Posted 2 years ago

“Very good quality and quick service!”

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Posted 2 years ago

“It would be great to know if you’re going to update the app so I can increase my HO to 40 mph like the new bikes. I have the same large battery and can reduce it to 20 for training , I think an option for 40 mph could be incorporated into the App.”

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Posted 2 years ago

“Your service great fast as for shipping co saia terrible, get notice at destination, they need to learn what that means. If it was at destination i would have it. Last i know it was sitting in utah and handed to npt which now there is no updates nor information as to where it is.”

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Posted 2 years ago

“Overall It was a great experience, the people at UBCO are very friendly, and I Love my UBCO Bike.”

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Posted 3 years ago

Hi Lowell, thank you for the kind words. We’re glad to hear you had a great experience and, most importantly, that you love your UBCO bike. We really appreciate your support and are sorry we didn’t acknowledge your feedback at the time.

Posted 1 month ago

“Good before sale great after sale 10 out of 10”

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Posted 3 years ago

“Great customer service and very easy to deal with throughout the purchase journey.”

UBCO Limited 5 star review on 9th August 2023

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Posted 3 years ago

UBCO Limited is rated 3.9 based on 79 reviews