UBCO Limited Reviews

Name: UBCO Limited
Address: 20b Newton Street, Mount Maunganui, Bay of Plenty Region
Rating: 3.89

3.9 Rating 79 Reviews

70 %

of reviewers recommend UBCO Limited

Company Reviews

Product Reviews

113

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Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with this purchase and looks forward to using it during the spring turkey season.”

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Posted 1 year ago

“I bought my bike from the Katikati branch. Greg was so helpful I really enjoy riding the bike. Used to ride around a beach town”

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Posted 1 year ago

“The dealer network or distribution of these bikes in the US is or at least was seriously lacking at time of purchase. I ordered the bike online and my order was accepted like the bike was in inventory and a normal expectaion of delivery in a week or maybe two. But instead they charged me the whole amount, and i did not receive the bike for about two months with almost no communication other than they were taking inventory. Great bike, but maybe just buy it in person from a dealer until they get things figured out.”

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Posted 1 year ago

Hi Jay, we’re glad to hear you’re enjoying the bike, but we’re sorry the purchase and delivery experience didn’t match the quality of the product. Waiting two months after paying in full, with limited communication along the way, is understandably frustrating. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Working great for getting to and from my hunting stands. I was having issues with a pedal assisted bike getting the pedals and chain hung up in tall grass. The UBCO solved that problem.”

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Posted 1 year ago

“I have been waiting months for a warranty battery since I purchased the 2 x 2, and never have been able to use. I purchased items in the store and received half my order. The one star is not for the product itself.”

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Posted 1 year ago

Hi Chad, we’re very sorry that your experience with UBCO fell so far short of what you should have expected. Waiting months for support, being unable to use your bike and receiving only part of your order is understandably frustrating. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

Hi Chad, we’re very sorry for the experience you had and that we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“A game changer”

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Posted 2 years ago

“No problems except what is stated above”

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Posted 2 years ago

Hi Richard, thank you for your feedback. We’re sorry we didn’t acknowledge it at the time and appreciate you taking the time to share your experience. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“Wish to thank Chris and the NZ UBCO team for the awesome prize, I'm so very grateful. The service and communications to get it to me was outstanding. I went classic/traditional for my choice of frame (white) and it looks awesome. Will keep you all updated as the new adventure/s roll on.”

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Posted 2 years ago

“Thank you UBCO!”

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Posted 2 years ago

“UBCO was great to deal with. They helped me through the purchase process while I was mobilized and the bike shipped promptly on time when I was back from duty to get it from the carrier. They were very helpful before, during and after the sale. The reps were quick to respond when I had some questions about use regarding the keys, and overall their customer service was fantastic. 10/10.”

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Posted 2 years ago

“Could let us know about what technical issues they are working on, my pet peeve being "diff lock" and "granny gear"”

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Posted 2 years ago

Hi Fritz, thanks for the feedback. We appreciate your point about providing greater visibility into the technical improvements and features being worked on. Feedback like this is valuable, and we’re sorry we didn’t acknowledge it at the time.

Posted 1 month ago

“In my opinion the machine is overpriced for what you get (compared to adventure model) but still great, fun, and what I expected. Everything the company claims is delivered in quality and spec. It's not designed to jump off short ledges but capable of 98% offroad activity. HOWEVER! There is room for improvement in the suspension, handlebar height and moat importantly it needs a parking brake. I'm using a velcro strap as a parking brake when I'm siting on it on a hill and need my hands for something else (like binoculars, drinking, handling gps, fussing with clothes, etc.)”

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Posted 2 years ago

“I don’t own a limited model.”

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Posted 2 years ago

“The folks who created this bike are genius.”

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Posted 2 years ago

“There are bugs and improvments to be made. Overall I still suggest to get one. There needs to be engineers that reach out to find out about the issues that need to get removed before the next years model/upgrade. I would like to be able to control the charge of the battery via the app so I can charge it to 90% most of the time as I do not need full capacity. So when it is charging it would be nice to have it stop once it reaches 80% or 90%”

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Posted 2 years ago

Hi Shane, thank you for the thoughtful feedback and for recommending the 2X2. We really appreciate you sharing your ideas around product development and greater control over battery charging through the app. Feedback like this is valuable as we continue to improve our products and rider experience. We’re also sorry we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“i AM NOT RELLY HAPPY WITH UBCO CUSTOMER SERVICE. WHEN i FIRST GOT MY BIKE AND TRIED CONTACTING THEM, AFTER THE FIRST FEW TIME, THEY JUST IGNORED ME. NOT GOOD!”

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Posted 2 years ago

Hi Lowell, we’re very sorry that you didn’t receive the support and communication you expected. You shouldn’t have been left feeling that your enquiries were being ignored. We also recognise that our response at the time could have been more helpful. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

“I don't know what "ubco limited" is but here's your minimum ten characters for a review.”

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Posted 2 years ago

“Love the bike!”

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Posted 2 years ago

“Warranty department was very helpful in getting my suspension fixed although I fixed myself.”

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Posted 2 years ago

Hi Steven, we’re glad to hear our Warranty team was helpful in getting your suspension issue sorted. Thanks for sharing your experience and for choosing UBCO.

Posted 1 month ago

“Would not buy anything from UBCO again. They don’t honor their 30 day guarantee. The page specifically said it doesn’t apply to PayTomorrow which I didn’t use yet they still refused it. I don’t plan on buying anything from UBCO in the future.”

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Posted 2 years ago

Hello Broderick. Thank you for your feedback and I would like to help if I can. To my knowledge we don't offer a 30-day guarantee (we do offer a 12-month warranty) and I am not familiar with Pay Tomorrow. Can you please help me understand where you are seeing these references so that I may investigate further and hopefully we can improve our services for you. Regards UBCO Support.

Posted 2 years ago

Hi Broderick, we’re sorry your experience with UBCO left you disappointed. We recognise that our response at the time could have been more helpful. We’re not familiar with the 30-day guarantee or PayTomorrow offer you’ve referenced, so unfortunately we can’t verify what applied to your purchase or comment on the outcome. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.

Posted 1 month ago

UBCO Limited is rated 3.9 based on 79 reviews