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UBCO Limited Reviews

3.9 Rating 79 Reviews
70 %
of reviewers recommend UBCO Limited
Read UBCO Limited Reviews
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Phone:

7 543 1640

Email:

marketing@ubcobikes.com

Location:

20b Newton Street,
Mount Maunganui
Bay of Plenty Region
3116

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UBCO Limited 5 star review on 13th August 2026
Michael Bates
UBCO Limited 5 star review on 19th April 2025
Leister Bowling
UBCO Limited 5 star review on 16th October 2024
Matthew Hornback
UBCO Limited 5 star review on 5th October 2024
G
UBCO Limited 5 star review on 1st October 2024
AJ G
UBCO Limited 5 star review on 25th September 2024
Anonymous
UBCO Limited 5 star review on 23rd June 2024
Chuck Serbus
16
Anonymous
Anonymous  // 01/01/2019
“Service was very slow”
Helpful Report
Posted 3 months ago
Hi Donald, we’re sorry to hear that the service you received was slower than expected. We understand how frustrating delays can be and appreciate your feedback. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Had an issue with the rear hub phase current high or something within 3 hours of driving it, keeps cutting out”
Helpful Report
Posted 6 months ago
We’re sorry to hear you experienced an issue with your bike after only a few hours of use. We understand how frustrating it is when a new bike isn’t performing as expected, and we take your feedback seriously. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“see above. Thought UBCO might be different. Nope. Service failed.”
Helpful Report
Posted 1 year ago
Hi Kelly, we’re sorry we let you down, and that your feedback wasn’t acknowledged at the time. We understand your disappointment and appreciate you sharing your experience. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Bike is great but accessories are way too expensive. The battery should be able to take lower temperature for the high cost of them.”
Helpful Report
Posted 1 year ago
Hi Tim, we’re glad to hear you’re enjoying the bike, and we appreciate your feedback on accessory pricing and battery performance in colder temperatures. We’re also sorry your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Bike is great but accessories are way too expensive. The battery should be able to take lower temperature for the high cost of them.”
Helpful Report
Posted 1 year ago
Hi Tim, thanks again for your feedback. We’re glad you’re enjoying the bike and appreciate your comments on accessory pricing and battery performance. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“Purchased the right ebike at the wrong time due to production delays and company relocating. The 2x2 however is 5 stars.”
Helpful Report
Posted 1 year ago
Hi Chad, thank you for the kind words about the 2X2. We’re glad to hear the bike itself earned five stars from you. We’re sorry that the delays surrounding your purchase didn’t match that experience, and that we didn’t acknowledge your feedback at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
“The dealer network or distribution of these bikes in the US is or at least was seriously lacking at time of purchase. I ordered the bike online and my order was accepted like the bike was in inventory and a normal expectaion of delivery in a week or maybe two. But instead they charged me the whole amount, and i did not receive the bike for about two months with almost no communication other than they were taking inventory. Great bike, but maybe just buy it in person from a dealer until they get things figured out.”
Helpful Report
Posted 1 year ago
Hi Jay, we’re glad to hear you’re enjoying the bike, but we’re sorry the purchase and delivery experience didn’t match the quality of the product. Waiting two months after paying in full, with limited communication along the way, is understandably frustrating. We’re also sorry that your feedback wasn’t acknowledged at the time. In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Posted 1 month ago
UBCO Limited is rated 3.9 based on 79 reviews