U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even worthy of the 1 star. I’m a 25 year old girl, it’s my first time sorting my own insurance out, I read carefully and signed & paid for a policy, I was rang back twice hours later to say I had been declined by that ‘provider’ and I had to pay an extra amount of £75 - and the insurance wasn’t due to start until 2 days later. I had asked to phone them back after thinking about it and discussing with my parents as it’s my first time doing this - and was haggled to stay on the phone and was given a discount to £50. In the end I agreed as I badly needed the insurance for work and had already paid them the only bit of money I had left. I then phoned my Dad to be told that it’s a crazy amount I had just sent (£230 in total) and to cancel it immediately and get my money back and find a cheaper quote elsewhere. So I phoned back, and was told I have to wait 30 days for my money back and also £75 is being taken off for cancellation fees. Although I was told on the phone before I agreed to the policy I had 14 days to cancel and get my money back - no one had mentioned any cancellation fees. I find this crazy considering the policy hadn’t even started (was due to start 2 days later) and the agreement was only spoke about 5 minutes prior. I highly recommend anyone to avoid this company I think it’s a massive rip off and they know exactly what they’re doing luring people on call. I am still waiting for my money back (it’s been 24 days since).. not including the £75 of course. I now have a new policy elsewhere over half the cost and they haven't called me once, haven’t requested any extra money like U Drive Cover have. Disgusting company and awful staff. Avoid avoid avoid”

Helpful Report

Posted 1 year ago

“Was well attended to”

Helpful Report

Posted 1 year ago

“Very very very poor company, no one knows what there doing, prices are changed after your initial car insurance price, things are added after and then your emailed saying there will be additional charges. Things are emailed to the head office to customer service, that they then re email asking for again when it’s already been sent. Rubbish company and can’t wait to leave next year. And will never use again.”

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Posted 1 year ago

“Pathetic, i will never chose this company again, do yourself a favour and find another one, any is better than this”

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Posted 1 year ago

“Very friendly customer service. Definitely recommend to anyone”

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Posted 1 year ago

“Hi. Customer Service is excellent, very pleasant and polite. Helpful. Easy to deal with :)”

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Posted 1 year ago

“Good customer service.Very quick and helpful.”

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Posted 1 year ago

“Easy cancellation and did what it said it would”

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Posted 1 year ago

“Great to be able to speak to a human to resolve problems”

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Posted 1 year ago

“Super friendly and helpful lovely lady”

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Posted 1 year ago

“Very happy with service i receive got sorted with an issue”

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Posted 1 year ago

“I was very happy with the service”

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Posted 1 year ago

“Very good cervice”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Although the insurance was a little pricey, the service received from Kieran was excellent. He explained the process really well and was very helpful.”

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Posted 1 year ago

“Very good team Leo was fabulous very good and madison”

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Posted 1 year ago

“Very bad and rude customer service. The staff is not trained and talks very rudly. When i cancelled the policy they over charged me although the cancellation clause is not clear they said they had discrection to charge the percentage of the policy plus cancelation fee of £75 instead of day they provided cover to me. Please seek written confirmation from this company on all aspect before buying the policy otherwise you will loose alot and the customer service experince you are going to face is terrible.”

Helpful Report

Posted 1 year ago

“Very polite and helpful”

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Posted 1 year ago

“Hakim lopes it was best , communication with me he sort my concerns. Thank you”

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Posted 1 year ago

“Hi fantastic great service and great staff very helpful and Pleasant with thanks Darren”

Helpful Report

Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,176 reviews