U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful staff.”

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Posted 5 years ago

“It was a good experience.”

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Posted 5 years ago

“Fantastic service quick to help and answer call to”

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Posted 5 years ago

“Superb very fast”

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Posted 5 years ago

“Very informative and helpful”

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Posted 5 years ago

“PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY Crashes my brand new Mercedes into a tree around a week and a half after purchasing comprehensive cover with these guys, called up to make the claim and was told my policy was still with sales, and I was not insured at the time of the accident”

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Posted 5 years ago

“Excellent customer servise as always.. Very polite and helpful staff and always going the extra mile to make sure everything is covered. Thanks for a wonderful experience everytime guys.”

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Posted 5 years ago

“Me Miller amazing customer service, Very helpful while am facing very stressful time . Thank you”

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Posted 5 years ago

“Robbing fraudulent insurance/broker company , udrive have taken my deposit, and took more money after my deposit , in this pandemic where people are struggling to stand on there own two feet , you are here taking (robbing) peoples money witch is awful of you ... very very disappointed”

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Posted 5 years ago

We're sorry to hear that you were disappointed in the product provided. With regards to the deposit when you chose to purchase the policy online the deposit is then paid by yourself. It is important that insurance companies are provided with the correct information by yourself, which in turn affects your insurance premium, to make sure that you are insured correctly in the event of an accident. We appreciate you taking the time to write a review. Thank you. Kind Regards,

Posted 5 years ago

“Total scam, the worst insurance company I have ever had the displeasure of dealing with. I recommend you avoid at all costs or ignore this advice at your peril! I paid online, upfront, NEVER DO THIS WITH THIS COMPANY! They will use it to justify robbing your hard-earned cash as they did to me! Although I paid online, upfront, I was refused insurance until a review of my claims. They attributed 6 claims to me when only 2 were real and actually claimed, then increased the agreed premium from £1400 to £3000!! I politely declined, as would any intelligent investor, and was fined £126 for the privilege of receiving a refund!!! The worst insurance company the country has to offer, and that is really saying something, they are a total scam and if I were you I would avoid at all costs!!”

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Posted 5 years ago

We are so sorry that you feel that way regarding us. An insurance policy is based on risk that you and the car you drive pose to an insurance company. As an insurance intermediary we put our best efforts into ensuring that our clients are insured correctly in the event of an accident as car insurance is a legal matter due to laws of the road. Road Traffic Act 1988. Correcting information can sometimes lead to a higher premium if you are deemed to be a higher risk on an insurance premium. It may be best to speak to your previous insurers regarding those claims as they have more information. And It is important that you advise your insurance broker or intermediary of all relevant information whether or not you have claimed during an accident. Non-disclosure of information can sometimes lead to limit on policies, refusal of claims or sometimes even voidance of policies. But thank you taking the time to leave a review, Kind Regards,

Posted 5 years ago

“The worst company you will ever deal with. Avoid at all costs if you want no headache. It might be a bit cheaper than other companies but they are a real mess. Staff themselves have not got enough knowledge what goes on in the business. Its been days already and I still have not received a refund from this incompentent people. Going to take this matter further as these lot are rip off.”

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Posted 5 years ago

Hi JJ, Thanks for leaving a review. A refund typically takes 30 days but I'm sorry to hear that you did not receive a smooth service from us and it was below expectation. Please feel free to contact us on 0333 400 1060 should you wish to discuss this further.

Posted 5 years ago

“Sasha - brilliant customer service, very professional and considerate. Sasha needs a pay rise!!”

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Posted 5 years ago

Thanks Ishraq for such a great review. We think Sasha's is brilliant as well. 😁😄

Posted 5 years ago

“Very bad company, they void my car insurance for no reason, have to contact Financial Ombudsman to sort this mess, Avoid this company they will make you a lot of problems”

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Posted 5 years ago

Sorry Midaugas that you feel that you had a bad experience with us. But thank you for taking the time to write a review. Any decision to void your insurance policy would be down to your insurers and I can see from your file we have discussed this with you. Should you wish to discuss this again please feel free to contact us on 0333 400 1061. Kind Regards.

Posted 5 years ago

“THIS COMPANY IS THE WORST , Do not go with them even if they are the cheapest option !!! You will regret it , they do not get back to you when they say they Will , they tell you that you have a 14 day cooling off grace , but still charge 75 pound fee (which is stated in T&C’s to be fair) but they do not make you aware of that fee in the conversation, rip off !! Please people do not spend your money with them”

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Posted 5 years ago

Thanks Marcus for taking the time to leave a review. When there are material changes to the information provided online we have to refer this back to our panel of insurers to ensure that you can be insured correctly in the event of a claim. With regards to the cancellation fee this is stated in our terms and conditions which is available to you when you are purchasing the policy online. Thank you for bringing this to our attention. We’re sorry you had a bad experience.

Posted 5 years ago

“Great service”

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Posted 5 years ago

“Excellent service and meets up with customers’ perspectives..”

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Posted 5 years ago

Thanks Mr Ayodele for a great review! We work hard to create great service and so glad that this was met for you. 😁😀

Posted 5 years ago

“Helpfull team”

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Posted 5 years ago

Thanks Gage for a 5 star review! We're glad that our service hit the mark! 😁

Posted 5 years ago

“Spoke to Tyrone Phillips , he was very clear with the steps need to be taken , he was efficient and came out extremely satisfied with the cover I received.”

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Posted 5 years ago

Thanks Oluwatobi for the great review! We're so delighted to hear you had a great experience with us and that you got the policy you needed. We will be sure to show this to Tyrone. 😀

Posted 5 years ago

“took my money but never insured my car they called me at work to tell me this so i was stuck for hours still not insured as they havnt gave me a refund . said it takes 30 days . its a joke. rip off . they take your money instantly”

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Posted 5 years ago

Hi Keith, Online we have options to get a quote or purchase your policy online. This option we leave to customers. When there are material changes to your policy we have to refer this back to our panel of insurers so that we can make sure that you are insured correctly in the event of an accident. Our refunds do take approximately 30 days as we have to wait for the funds to be refunded by the insurer. We are sorry to hear that we were not able to keep your custom. Kind Regards

Posted 5 years ago

“Extremely poor service. Should be closed down by the FCA.”

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Posted 5 years ago

I'm sorry to hear that you had a less than par experience with us. We'd like the opportunity to discuss this further with you, Please contact us on 0333 400 1061 at your earliest convenience. Our Financial Conduct Authority registration number is 615682.

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews