U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant helpful”

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Posted 5 years ago

Thanks Hasan for the fantastic review! 😎😄

Posted 5 years ago

“Hello received a letter saying my policy will be cancelled ect, rang up and my call was answered by a young lass called Amy Ansell. She didn't just help me she managed to split my payments to what I could afford and i was strrssed when I woke up but after speaking to her she was kind polite received the best service couldn't have asked for more. Once again thankyou x”

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Posted 5 years ago

It's never nice to feel stressed but glad Amy was able to relieve concerns about your policy. We're glad that she was able to help you! Thank you for the lovely review! 😁

Posted 5 years ago

“Was helpful and I am insured”

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Posted 5 years ago

Thank you for a great review! Don't hesitate to contact us if you need any further help for any motoring or home insurance needs. 😁

Posted 5 years ago

“Worst services Iv ever received. Staff are not helpful one bit. Asked to prove address with utility bills when I’m not a homeowner and threatened to cancel my insurance cause I can not provide them letters. I have provided bank statements, p45 an other letters still to not be accepted. Worst company Iv ever come across and absolutely devastated I decided to deal with them.”

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Posted 5 years ago

We're sorry to hear, Adam, that you've been devastated by your experience with us. Sometimes there are only certain proof of addresses that can be accepted and we apologise that in your case this seemed a difficult issue that arose.

Posted 5 years ago

“Lovely lady, very helpful. Thank you.”

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Posted 5 years ago

Thanks Rachel for providing such a great review for us and the review community. We appreciate it! 😃

Posted 5 years ago

“My customer advice lady was magnificent Amy Ansell thank you”

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Posted 5 years ago

Thanks Warren for the great review! We also think Amy is magnificent! 😄

Posted 5 years ago

“Poor customer service!!”

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Posted 5 years ago

I'm sorry to hear that you had an upsetting experience with us. We work hard on delivering customers great customer service experience and it's upsetting to hear when we don't hit that mark. But thank you for bringing this to our attention and we will strive to do better.

Posted 5 years ago

“the communication is very good”

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Posted 5 years ago

Thank you Justice for the 5 star review! 😄

Posted 5 years ago

“U drive have very friendly service and I'm very happy with them”

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Posted 5 years ago

Thanks Shir! We're grateful for this review! We're happy too 😁

Posted 5 years ago

“Bought out an insurance policy I was told I was covered they didn't give me any notification that they cancelled the policy I now have 6 points on my licence I lost my job thanks for them m&o so numerous licence categories absolute idiots”

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Posted 5 years ago

Your review is concerning to us. Please contact us on 0333 400 1061 so that we can look into this further. Kind Regards,

Posted 5 years ago

“Very bad for very time come out with different things and different way to put money up”

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Posted 5 years ago

We're sorry to hear that you have had a bad experience with us. But we appreciate you taking the time to write a review and we will use your feedback to improve our services.

Posted 5 years ago

“Dealt with Yasmin from U Drive Cover and she was great!!! Very understanding of why I had to cancel the policy and did try everything in her power to help me in my situation. Unfortunately Yasmin could not help but the way in which she handled the whole case was nothing short of excellent. Thank you Yasmin and continue to keep the customer within your best interest. Kind regards, Ish”

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Posted 5 years ago

Thank you Ishmael for a fantastic review despite the circumstances. We also think that Yasmin is great and glad to hear that that reflected in your experience with her. 😊

Posted 5 years ago

“Georgia, was helpful and friendly. Can’t thank her enough!”

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Posted 5 years ago

Thank you Lee for leaving such a great review! We'll be sure to show this review to our lovely Customer Services agent Georgia! 😀

Posted 5 years ago

“Fast and reliable”

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Posted 5 years ago

Thank you Dumitru for a great review! We appreciate the kind words.

Posted 5 years ago

“Avoid!!!! This company is a pure con!! They have tried to increased 3 times my policy!!!! from the initial quote given around 1000 pounds they have increased it to £1854.90!!!! this is unacceptable!! claiming some silly excuses around my address, then no claim bonus report that I already provided, etc... ! This kind of attitude is disgusting specially during these difficult days!! AVOID AVOID AVOID. I wish I could give a minus score here....”

Helpful Report

Posted 5 years ago

I'm sorry to hear Huseyin that you have had a bad experience with us. When there are changes on your policy it can often lead to additional premiums to reflect the new risk of your policy. But thank you for leaving a review as we use your feedback to improve our services.

Posted 5 years ago

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Posted 5 years ago

“Customer Service very very bad.”

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Posted 5 years ago

I'm sorry to hear that you have had a negative experience with us, we'd like to hear further feedback and/or comments from you regarding your experience on 0333 400 1061. Kind Regards,

Posted 5 years ago

“Was really excellent user friendly”

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Posted 5 years ago

Thanks Ansa for a lovely review! We're glad to be of service.

Posted 5 years ago

“Brillant service from sarah. Got me a decent price and was very professional on the phone.”

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Posted 5 years ago

Thank you for such a great review, we're pleased we were able to provide great service to you. 😄

Posted 5 years ago

“AVOID AT ALL COSTS!!!!!!!! Horrible company they are charging me 800 to cancel my policy and now constant harassment from them emails and texts late at night and always 3-4 in a row they bullied me into taking the policy even know I couldn't afford it and they raised the price by £1660 from what I originally received”

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Posted 5 years ago

Thank you for taking the time to write your review. Your review is concerning to us. Please call us on 0333 400 1061 so that we can investigate this further. Bullying is not tolerated.

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews