U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just wasted time they just try to robbing money of people i completely done everything they want even extra money added on for my payments and they sent me a letter they gonna cancel my policy they even got no reason on letter i wanted to make sure what they said on letter and absolutely no reason im %1000000000 not recommend and I believe they don't even care about reviews or complaining they charge me more than 400 pounds for deposit anyway I can tell I have some points and accident on my history im ok to pay money but not like that not like anybody robbing my money I hope this review will help different people”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We're sorry to hear that you feel so strongly against our services but we appreciate you staying with us despite this. I can see on your file that the cancellation letter was in regards to documents which we are looking into. We hope that future interactions will be much more positive. Kind Regards,

Posted 5 years ago

“Was assisted by Mohammed - had a lovely experience. He was very efficient, friendly, informative & made the whole process easy. Huge thank you to him”

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Posted 5 years ago

Thanks Miriam for leaving such a glowing review of our lovely sales Agent Mohammed. We're so pleased to hear that you had a great experience. We will be back on the 29th of December so Happy Holidays and Merry Christmas! Stay Safe.

Posted 5 years ago

“Had a super helpful renewal adviser called Sarah. Was able to get my renewal sorted with ease. Thank you very much.”

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Posted 5 years ago

Thank you for such high praise. We agree that Sarah is a fantastic member of our renewals team and we appreciate that you are staying with us another year. Wishing you a very merry Christmas and Happy Holidays 🎄🎁

Posted 5 years ago

“Absolute mess of a very bad company, at all, have requested my information 3 times and haven’t forwarded any of it to insurance so constantly sending me notices of cancellation even tho I had done everything that has been asked, staff are not very helpful, only the manager come up with a simple solution to a problem I had, absolute waste of time and money will never use again”

Helpful Report

Posted 5 years ago

Thank you for leaving a review. I can see on your file that we tried to get in contact with you to verify your details so that we can make sure that you are insured correctly in the event of an accident. As we were not able to do the policy could no longer continue to run.

Posted 5 years ago

“their system doesnt works i bought a cover for Usage: Social, domestic and pleasure only (SDP) and thery decided on their own that im gonna use a car for comuting too, and raised price.”

Helpful Report

Posted 5 years ago

Hi Lorens, when we speak to customers we ensure that your policy meets your demands and needs. One of those needs that was needed was adding commuting as advised by yourself. We can understand that insurance can seem confusing but should you not need the car to drive to work please don't hesitate to contact us on 0333 400 1061 and we can get that amended for you. Kind Regards,

Posted 5 years ago

“Avoid from this, they are lier.”

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Posted 5 years ago

“Sarah from the renewals team was absolutely amazing! She made sure everything was all sorted out for me and made sure she explained everything in detail and she understood all questions I asked and was able to answer them and find a solution. Thank you so much Sarah & to the rest of UDrive Cover, you guys are the best brokers I have ever dealt with.”

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Posted 5 years ago

Wow! What an amazing review, thanks Katrina! Sarah is an amazing agent in our renewals team and so happy to hear such wonderful praise. We definitely will show this to her. 😄

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

Thank you Ashraful for such a lovely review! We're grateful! 😃

Posted 5 years ago

“Avoid avoid avoid lier”

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Posted 5 years ago

“Avoid your self from this company lier and cheater ,pay extra 100 £ to a different company nor them , once your purchase the policy thats it, keep finding excuses to charge you more, I cancelled my policybas i can't accept been robbed, they charge me 75£ fee cancellation without the activation of the policy ,I been told your annual money will be paid back to your acount on the next 30 days ,and again they lie been over 35 no money yet ,just avoid your slef My advice”

Helpful Report

Posted 5 years ago

Hi Sami, Thank you for taking the time to write the review. When there are material changes to your policy we then have to refer it to our insurers so that we can make sure that you are insured correctly in the event of a claim. Sometimes these changes do result in a higher insurance premium. I can see that we have processed your refund within 30 days. When we have processed it you should have received an email. It can then take 24-48hours for the funds to arrive in your account. Should you further trouble with the refund please contact your bank.

Posted 5 years ago

“Quick to act and you provide full information”

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Posted 5 years ago

Thanks Garikai for such a great review! 😁

Posted 5 years ago

“Brilliant helpful”

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Posted 5 years ago

Thanks Hasan for the fantastic review! 😎😄

Posted 5 years ago

“Hello received a letter saying my policy will be cancelled ect, rang up and my call was answered by a young lass called Amy Ansell. She didn't just help me she managed to split my payments to what I could afford and i was strrssed when I woke up but after speaking to her she was kind polite received the best service couldn't have asked for more. Once again thankyou x”

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Posted 5 years ago

It's never nice to feel stressed but glad Amy was able to relieve concerns about your policy. We're glad that she was able to help you! Thank you for the lovely review! 😁

Posted 5 years ago

“Was helpful and I am insured”

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Posted 5 years ago

Thank you for a great review! Don't hesitate to contact us if you need any further help for any motoring or home insurance needs. 😁

Posted 5 years ago

“Worst services Iv ever received. Staff are not helpful one bit. Asked to prove address with utility bills when I’m not a homeowner and threatened to cancel my insurance cause I can not provide them letters. I have provided bank statements, p45 an other letters still to not be accepted. Worst company Iv ever come across and absolutely devastated I decided to deal with them.”

Helpful Report

Posted 5 years ago

We're sorry to hear, Adam, that you've been devastated by your experience with us. Sometimes there are only certain proof of addresses that can be accepted and we apologise that in your case this seemed a difficult issue that arose.

Posted 5 years ago

“Lovely lady, very helpful. Thank you.”

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Posted 5 years ago

Thanks Rachel for providing such a great review for us and the review community. We appreciate it! 😃

Posted 5 years ago

“My customer advice lady was magnificent Amy Ansell thank you”

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Posted 5 years ago

Thanks Warren for the great review! We also think Amy is magnificent! 😄

Posted 5 years ago

“Poor customer service!!”

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Posted 5 years ago

I'm sorry to hear that you had an upsetting experience with us. We work hard on delivering customers great customer service experience and it's upsetting to hear when we don't hit that mark. But thank you for bringing this to our attention and we will strive to do better.

Posted 5 years ago

“the communication is very good”

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Posted 5 years ago

Thank you Justice for the 5 star review! 😄

Posted 5 years ago

“U drive have very friendly service and I'm very happy with them”

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Posted 5 years ago

Thanks Shir! We're grateful for this review! We're happy too 😁

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews