U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought out an insurance policy I was told I was covered they didn't give me any notification that they cancelled the policy I now have 6 points on my licence I lost my job thanks for them m&o so numerous licence categories absolute idiots”

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Posted 5 years ago

Your review is concerning to us. Please contact us on 0333 400 1061 so that we can look into this further. Kind Regards,

Posted 5 years ago

“Very bad for very time come out with different things and different way to put money up”

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Posted 5 years ago

We're sorry to hear that you have had a bad experience with us. But we appreciate you taking the time to write a review and we will use your feedback to improve our services.

Posted 5 years ago

“Dealt with Yasmin from U Drive Cover and she was great!!! Very understanding of why I had to cancel the policy and did try everything in her power to help me in my situation. Unfortunately Yasmin could not help but the way in which she handled the whole case was nothing short of excellent. Thank you Yasmin and continue to keep the customer within your best interest. Kind regards, Ish”

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Posted 5 years ago

Thank you Ishmael for a fantastic review despite the circumstances. We also think that Yasmin is great and glad to hear that that reflected in your experience with her. 😊

Posted 5 years ago

“Georgia, was helpful and friendly. Can’t thank her enough!”

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Posted 5 years ago

Thank you Lee for leaving such a great review! We'll be sure to show this review to our lovely Customer Services agent Georgia! 😀

Posted 5 years ago

“Fast and reliable”

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Posted 5 years ago

Thank you Dumitru for a great review! We appreciate the kind words.

Posted 5 years ago

“Avoid!!!! This company is a pure con!! They have tried to increased 3 times my policy!!!! from the initial quote given around 1000 pounds they have increased it to £1854.90!!!! this is unacceptable!! claiming some silly excuses around my address, then no claim bonus report that I already provided, etc... ! This kind of attitude is disgusting specially during these difficult days!! AVOID AVOID AVOID. I wish I could give a minus score here....”

Helpful Report

Posted 5 years ago

I'm sorry to hear Huseyin that you have had a bad experience with us. When there are changes on your policy it can often lead to additional premiums to reflect the new risk of your policy. But thank you for leaving a review as we use your feedback to improve our services.

Posted 5 years ago

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Posted 5 years ago

“Customer Service very very bad.”

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Posted 5 years ago

I'm sorry to hear that you have had a negative experience with us, we'd like to hear further feedback and/or comments from you regarding your experience on 0333 400 1061. Kind Regards,

Posted 5 years ago

“Was really excellent user friendly”

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Posted 5 years ago

Thanks Ansa for a lovely review! We're glad to be of service.

Posted 5 years ago

“Brillant service from sarah. Got me a decent price and was very professional on the phone.”

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Posted 5 years ago

Thank you for such a great review, we're pleased we were able to provide great service to you. 😄

Posted 5 years ago

“AVOID AT ALL COSTS!!!!!!!! Horrible company they are charging me 800 to cancel my policy and now constant harassment from them emails and texts late at night and always 3-4 in a row they bullied me into taking the policy even know I couldn't afford it and they raised the price by £1660 from what I originally received”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write your review. Your review is concerning to us. Please call us on 0333 400 1061 so that we can investigate this further. Bullying is not tolerated.

Posted 5 years ago

“Very expensive!!”

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Posted 5 years ago

Thanks for leaving a review. We're sorry to hear that our services were too expensive for you, hopefully we are able to provide a reasonably priced service to you in the future. Kind Regards,

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Thanks Vladimiro for a 5 star review! We appreciate it. 😁

Posted 5 years ago

“An absolute joke of a company An absolute joke of a company! AVOID! I got a good quote from them, I payed the deposit and after, the price increased. I cancelled before getting insured and they charged me £120 admin fee and had to wait 30 days for the refund. AVOID!!!!”

Helpful Report

Posted 5 years ago

Hi Alexandru. Thank you for taking the time to leave a review. Our prices are subject to ensuring that information is accurate and if there are any material changes made to the details then this could reflect in an increased premium due to providing insurance for an increased risk. But we are using your feedback to improve.

Posted 5 years ago

“Very helpful great insurance company great prices all customer service are helpful and polite”

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Posted 5 years ago

Thanks Raymond for a fantastic review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Posted 5 years ago

“I m happy to proces my insurance quik thanks”

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Posted 5 years ago

Thanks Vasile for the great review! We're glad to here everything was quick!

Posted 5 years ago

“Didn't have no choice but to go with this company given 1 quote online ( cheap) next thing the price went up by 700 joke RIpp off stay away from this insurance company u drive u will regret it the lady who was dealing with me was very very rude she shouldn't be allowed to speak to people over the pbon kaylie or something she is called she should get fired”

Helpful Report

Posted 5 years ago

I'm sorry to hear that you've had such a frustrating experience with us. We hope we are able to provide better experiences with us in the future.

Posted 5 years ago

“Both me and my wife use this company, never had an issue customer service advisors are helpful and polite.”

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Posted 5 years ago

Thanks Hamid for such an amazing review! We appreciate the kind words! 😄

Posted 5 years ago

“If it was not for Charlotte Howell I would not be a customer of U driver cover anymore. I must say she goes above and beyond to make sure I was happy and generally is a lovely person to deal with. I had a bad experience with other members of staff but she corrected things very promptly. Well done Charlotte and thank you! I will be a return customer and only be dealing with you!”

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Posted 5 years ago

We're sorry to hear that you had a bad experience but glad that Charlotte was able to help you with your queries. Thanks for sticking with us and we hope that future interactions will be more positive.

Posted 5 years ago

“Very helpful and polite”

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Posted 5 years ago

Thanks Daniel for a great review! We're happy to help! 😄

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews