U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jay was my point of contact and took his time going over my policy to get me the best and cheapest quote... really impresses.”

Helpful Report

Posted 8 years ago

“I spoke to Jay Patel, he was extremely helpful and understanding of all my requirements and concerns! I am now recommending my sister and my brother to U Drive Cover. Hope to be insured by you guys next year as well!!!!”

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Posted 8 years ago

“BEWARE! Bought fully comp insurance from these people. Had an accident in November and it took them all the way into Jan to cancel my policy without discussion - two months after I had made a claim! As if that was bad enough, refused to pay for any repairs on the claim and having cancelled, they refused to refund my premium or even just part of it after only two months of cover. They made the excuse that I was using the car for business purposes, which is completely untrue. All decided on someones opinion, without any evidence (I have loads of evidence to prove the opposite, but they did not ask to see). Quite disgusting and now I have to go through the stress of the Ombudsman and court. PLEASE, BUYER BEWARE!”

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Posted 8 years ago

“Jay Got Me A Great Deal, Very Professional & Made Me Feel Very Welcome A 5* From Me 👍”

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Posted 8 years ago

“Jay was brilliant very attentive and friendly and professional”

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Posted 8 years ago

“It was fantastic deal. Im happy with that.”

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Posted 8 years ago

“Great service quick and easy. Xxx”

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Posted 8 years ago

“Jay Patel was very helpful. He took me through all available options and got the best insurance. I will always recommend Udrive”

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Posted 8 years ago

“The documents sent does not have accurate information. I am still waiting for the insurance documents stating all the drivers. The amount stated in the certificate of insurance doesn't match the amount charged”

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Posted 8 years ago

“Good customer Service by Mr Jameel Good prices very happy over all”

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Posted 8 years ago

“Brilliant Customer Service. Always available to help when contacted.”

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Posted 8 years ago

“I find it strange that all your reviews are only a month old. My experience with yourselves was dreadful. I asked for fully comprehensive insurance with being able to drive another car third party. You got it wrong and I am now left with 6 points and a fine. No reply to letters or emails regarding this. You were always chasing up information which had already been sent out to yourselves more than once. Any information I needed it took countless phone calls. A totally unreliable company.”

Helpful Report

Posted 8 years ago

Dear Mr Steven B, Thank you for your feedback and we are very sorry to hear about your experience. I have raised your complaint with one of our customer service supervisors to have a look into your query and get in contact with you as soon as possible. Kind Regards U Drive Cover

Posted 8 years ago

“Lovely young lady named Shanice she was very helpful went the extra mile”

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Posted 8 years ago

“Never use again this company”

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Posted 8 years ago

“Spoke with a girl called Shanice who was extremely helpful to me. Excellent service from her.”

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Posted 8 years ago

“DO NOT USE This company is run by crooks and these reviews on here must be false.The rip you off when ordering insurance online by not issuing a policy even though you have paid. I they find an anomaly with your insurance info then hold you to ransom for £50 unless you take the policy. Either way they win and you end up paying more than the advertised rate on comparison sites. DO NOT USE”

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Posted 8 years ago

“I spoke to a lady called Shanice. I called really frustrated because the previous person who I spoke to didn’t seem to help me enough. Shanice went out of her way to chase up information twice and called me back to let me know what is going on and eventually settled everything for me.”

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Posted 8 years ago

“Were easy to contact, honest and organised.”

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Posted 8 years ago

“Spoke to a customer service agent at U Drive cover called katie who helped me with a couple of changes to my policy, she was very helpful and professional and dealt with it quickly.”

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Posted 8 years ago

“After having several phone calls to my previous insurer Hastings Direct to obtain my proof of no claims to no avail I made one phone call to UDRIVE who then took control of the situation and resolved it immediately. Very good service from Shanica Kalia”

Helpful Report

Posted 8 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews