U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal service, lack of professionalism and competency. I was told on 3 separate occasions I’d be called back only to then not hear from them for 3-4 days. Validation checks took up to 5 days. One staff member in particular was condescending and disrespectful, when I complained about her to her seniors I received a lengthy email from the complaints team of which addressed absolutely nothing I had complained about and painted me out to be angry about the cancellation fee as I had asked for a refund as I’d be taking my money elsewhere. Definitely would not recommend this organisation unless you are fond of being spoken to disrespectfully, poor communication and incompetence.”

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Posted 3 years ago

“thank you for your help sasha”

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Posted 3 years ago

“Thank you to Jamie today for his great friendly customer service. I had a car change today on my policy and it was sorted very quickly. Great company thanks Jamie.”

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Posted 3 years ago

“Vincent was very helpful and very polite i just like to say thanks. And merry christmas.”

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Posted 3 years ago

“The customer service advisor was very patient with me as I had to find some information he needed which I didn’t have to hand. He also made m comfortable on the phone. Thank you 10/10”

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Posted 3 years ago

“Absaloute joke take ur money on line then ring and tell u it’s gonna b more then I was a day late sending documents in and now there charging me £200 Absaloute joke wud I never ever went any we’re near this company”

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Posted 3 years ago

“Absolute fantastic service great help through struggling times at Christmas great understanding thank you so much for your help 👍🏻”

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Posted 3 years ago

“The gentleman that helped me was extremely polite and resourceful in helping me resolve my insurance issue.”

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Posted 3 years ago

“Friendly and helpful. Thanks!”

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Posted 3 years ago

“Very polite young man”

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Posted 3 years ago

“................”

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Posted 3 years ago

“Jamie and Charlotte at Udrive are honestly 2 of the best customer service agents I've ever spoken to they were personable, informed and honestly just a pleasure to deal with and made an incredibly frustrating situation a breeze”

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Posted 3 years ago

“One of the workers at udrive cover provided outstanding customer service. Very polite and helpful with excellent communication skillls within 20 seconds got me sorted what I needed. This guy name is Jamie Griffiths. He definitely deserves to be promoted as he’s so professional. 5 stars definitely deserved and well earned. Keep up good work very satisfied.”

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Posted 3 years ago

“Extremely difficult to deal with. Cut me off 3 times trying to transfer me to the right dept.”

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Posted 3 years ago

“I sorted my mothers insurance out as her technology skills and english is not that good. Yet when it came to discussing the policy and/or cancelling it you refused to discuss it with myself. Your advisor refuses to give a pro rata refund and I will be taking this further. Very poor service”

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Posted 3 years ago

“Thank you for your prompt and kind services”

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Posted 3 years ago

“Dan was extremely helpful today with the difficulty I'm going through helped me big time”

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Posted 3 years ago

“Charlotte was very helpful over the phone and handled the call very professionally. She was able to answer the questions and dealt with my query in a very short time.”

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Posted 3 years ago

“I spoke to Sean today. I was in a state of flux having forgotten most of what I needed to send. He kindly and patiently went through everything with me, I was not rushed or made to feel dim!! It was a joy to be treated so well and with such kindness and patience. He is an asset to your company! Thank you Sean and thank you U Drive Cover Limited!”

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Posted 3 years ago

“Perfect customer service from sasha on my phone call today thankyou”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews