U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance price quoted on comparethe market was incorrect. After paying my initial payment, I was advised that the insurance cover would actually be an additional £1000 per year. This policy was subsequently cancelled. However, I had a positive experience with Jamie at U Drive cover who helped me cancel the policy, and explain how he could help me with the costs.”

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Posted 3 years ago

“Great customer service and very helpful. Thanks”

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Posted 3 years ago

“Starting off with a premium to capture you promising the world but then within the first phone call after paying there is suddenly another £200 required because the insurance brokers have asked . Next there’s further documents and oh some more money is now required . I eventually asked to remove a driver which they wanted just short of £400 for or i could cancel the policy and lost 30% but actually i would only receive less than half of wha to paid for it less than a month ago . I believe they are absolute scammers sounds like they make up charges to suit the situation . Communication is poor its either harassment or non existent and unclear . I doubt they are ashamed of themselves for how they manipulate the customer . I was left with either losing £600 cancellations or paying another £381 to continue my policy that’s after paying £1200 for a provisional driver with one other named driver with many no points etc . I have asked for their complaints policy and procedure and received a link to nothing so about sums it up really . I would think the Financial Ombudsman will have already heard of these cowboy sellers .”

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Posted 3 years ago

“After having been messed about by two other insurance company's and automated calls and waiting in queues for hours on end..it was great to speak to a real human being who turned out to be very curtious polite and understanding. All my worries were eased and all my confusions laid to rest. Such a difficult situation was very well handled by your representative and I was left very happy and delighted. I have already spoken to all my family members of my experience and would not for a second hesitate to recommend your company and the wonderful person who helped me. Thankyou U Drive.”

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Posted 3 years ago

“Great customer service and very helpful”

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Posted 3 years ago

“The lady who I dealt with was extremely helpful and polite. Excellent customer service”

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Posted 3 years ago

“If your wanting 6 points on your licence for no insurance then this is the company to make that happen. I took out a policy at the end of October I paid down payment of nearly £100 and to continue with monthly instalments. Since this time I have not heard anything from u drive cover concerning my policy by email phone or post. I thought it abit strange I never received anything through the post but thought all must be ok. I then get pulled over by police stating I had no insurance. I got hold of u drive cover just today what with the bank holidays etc and I'm told the policy was cancelled because they could not reach me by email to confirm something about the policy. I said I had received nothing by email and what was wrong with letting me know by post if they could see that I was not answering to the alleged email ? They tell me they don't contact by post just email. The best part of it all is I have to pay which is already up around £250 + £50 a day after to get my car back, then the lovely little 6 POINTS to go on top of that, what a result I have had eh" So stay clear of these people they are bad news. S.J”

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Posted 3 years ago

“This is my third year with u drive, when I was struggling to get insured udrive were the only company to find me cover at a reasonable price, very polite staff who are happy to help whatever your situation is.”

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Posted 3 years ago

“Horrible customer service. Guy I spoke to gave for cancellation was really angry as I said I don’t want to share my details which I never have shared with any insurer for last 15 years!!! THEY ARE NOT NEEDED. He then said you can call us back on 03332001061 This is one of those premium rate adult line numbers. Well done UDrive for having such people in your cancellations team.”

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Posted 3 years ago

“Great customer service by Sean Mcdonnell”

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Posted 3 years ago

“Be careful, and don’t believe what you read on here, mainly the 5 star reviews I believe there business model is to reel you in with a cheap quotes, which will, almost certainly change for the worst when there verification checks come back, as stated in the negative reviews, charge cancellation fees for no service or insurance and continue to harass you for more money I lost £91 and they are chasing me for a further £207, for what? I do not know as I have stopped all contact with them. I took the hit of the deposit, and moved on We’ll see how that goes. AVOID!!”

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Posted 3 years ago

“Abysmal service, lack of professionalism and competency. I was told on 3 separate occasions I’d be called back only to then not hear from them for 3-4 days. Validation checks took up to 5 days. One staff member in particular was condescending and disrespectful, when I complained about her to her seniors I received a lengthy email from the complaints team of which addressed absolutely nothing I had complained about and painted me out to be angry about the cancellation fee as I had asked for a refund as I’d be taking my money elsewhere. Definitely would not recommend this organisation unless you are fond of being spoken to disrespectfully, poor communication and incompetence.”

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Posted 3 years ago

“thank you for your help sasha”

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Posted 3 years ago

“Thank you to Jamie today for his great friendly customer service. I had a car change today on my policy and it was sorted very quickly. Great company thanks Jamie.”

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Posted 3 years ago

“Vincent was very helpful and very polite i just like to say thanks. And merry christmas.”

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Posted 3 years ago

“The customer service advisor was very patient with me as I had to find some information he needed which I didn’t have to hand. He also made m comfortable on the phone. Thank you 10/10”

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Posted 3 years ago

“Absaloute joke take ur money on line then ring and tell u it’s gonna b more then I was a day late sending documents in and now there charging me £200 Absaloute joke wud I never ever went any we’re near this company”

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Posted 3 years ago

“Absolute fantastic service great help through struggling times at Christmas great understanding thank you so much for your help 👍🏻”

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Posted 3 years ago

“The gentleman that helped me was extremely polite and resourceful in helping me resolve my insurance issue.”

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Posted 3 years ago

“Friendly and helpful. Thanks!”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews