UK Bathroom Store Reviews

Name: UK Bathroom Store
Address: Unit 4, Dennison Industrial Estate Middlegate, Morecambe
Rating: 4.59

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

4.6

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

Jon Bradburn

UK Bathroom Store 5 star review on 24th January 2022

Anonymous

UK Bathroom Store 5 star review on 17th February 2021

Penny Morgan

Anonymous

Anonymous // 01/01/2019

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“Reliable delivery. Bath/shower-screen quality excellent. User instructions for assembly not good enough for DIY enthusiast. Waiting for promised reply with improved helpful advice.”

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Posted 7 years ago

“Great products at great prices. Palletforce delivery emails and tracking logins need some work. Thanks!”

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Posted 7 years ago

“Excellent delivery on time”

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Posted 7 years ago

“I only give one star because zero stars is not possible. My goods were delivered efficiently with the correct paperwork included but the wrong product. Return of the wrong product and delivery of the goods was arranged but again the wrong goods were sent, this time in damaged packaging with loose bits. After sending photographs showing that the goods did not match the order it was agreed that I should repackage as best I could and the return was again carried out. Paperwork for repayment was sent to me but no repayment. When chased by telephone payment within 48 hours was promised. Again no sign (pending) of a refund to my bank account two and a half days later. Dreadfull for an order dated 24 March 2018.”

Helpful Report

Posted 7 years ago

I can only apologise for the for the error that you have experienced with this order. As you quite right suggest the correct item was on the order, the paperwork and the box that was received, unfortunately unbeknown to us the manufacturer had put the wrong label on the box and as such the goods you had received were not was ordered. Because the style of the tap that was received was so similar to the one that you wanted it was almost impossible for our warehouse staff to be able to identify this at the point of sending the goods and they had relied on the bar coding on the box itself. We have reported these issues to the manufacture who are now taking steps to make sure all these taps are correctly labelled and to work out how this occured in the first instance. I checked the payment system and can see the refund was made within hours of the goods being returned. I understand that this did not show in your account for a couple of days but this is down to the bank. Some banks show the funds immediately when the refund is done and others can hold the money for 48-72 working hours but unfortuantely we have no influeunce on this. Apologies for any inconvenience this may have caused.

Posted 7 years ago

“Replacement toilet flush dual button was shipped very quickly and was perfectly easy to fit once it arrived”

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Posted 7 years ago

“Very helpful, efficient staff member and Speedy delivery. What more can be asked for? The valves look amazing on my new bath! I chose this company because of the delivery charges added by other companies when I state where I live, which is just shocking and I never use these companies as these charges are uneccesary!”

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Posted 7 years ago

“Ordered Bauhaus chrome pipe covers to go over my existing copper pipes. They sent the wrong items and did not appear to stock the items they were advertising on their website. Twice I had to ring up to arrange collection only to wait in all day and no one turned up. Eventually they collected the third time of asking on the 19th March. Today is 7th April and I still have not received my refund. I have found this company totally incompetent and I would not use them again. Order no. 100055745 Collection no. 004447107”

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Posted 7 years ago

“Product good quality. However, although the site said 'in stock, 3-5 working days delivery', the item took 8 working days to be delivered and 14 days in total. Customer services weren't at all bothered and offered no discount on the £15 delivery charge. Had to cancel plumber and rearrange works, which have now been delayed by 2 weeks.... Not happy!”

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Posted 7 years ago

I am sorry to hear that the order was delayed and that you felt our service was not as you would have expected. We did contact you shortly after the order was placed to let you know that the item would be delayed by a few days so apologies if this information was not received. We do advertise on the website that the 3-5 days is an estimated delivery time on this item as it's not kept in stock but is brought in to order from the manufacturer. Apologies for any inconvenience this may have caused.

Posted 7 years ago

“goods arrived in good order and on time”

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Posted 7 years ago

“Very pleased with soap holder which arrived in very good time.”

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Posted 7 years ago

“Good prices, good communication and delivery”

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Posted 7 years ago

“Efficient service from start to finish. Excellent product. Delighted customers!”

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Posted 7 years ago

“Good choice ,good prices,excellent service”

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Posted 7 years ago

“I ordered my item which took almost 4 weeks to come, no one told me that it wasn’t in stock and I had to contact you 3 times to find out when it was going to get delivered NOT HAPPY AND NOT VERY HELPFUL”

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Posted 7 years ago

I am sorry to hear that your experience wasn't as good as it should of been. I have looked at this order and can see there was a long delay from the suppliers with this item. We did send out e-mail updates so apologies if these were not received, the items are now fully back in stock with the manufacturers.

Posted 7 years ago

“good delivery on time and product excellent,would use you again.”

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Posted 7 years ago

“I found the right products online very quickly and the delivery service was good, clear and efficient.”

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Posted 7 years ago

“Easy and efficient”

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Posted 7 years ago

“Prompt reliable service!”

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Posted 7 years ago

“The goods arrived promptly and in perfect condition. Very pleased with th service.”

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Posted 7 years ago

“Well priced, good quality, easy to order, excellent communication”

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Posted 7 years ago

UK Bathroom Store is rated 4.6 based on 1,187 reviews