“I bought a triple bin screen nearly a year ago, its been great despite down the side of our house being like a wind tunnel it has done a fab job hiding unsightly bins this making everywhere look better. Great customer service, efficient and helpful staff too thank you UK Garden Supplies.”
“We have recently ordered from this company and was very impressed with the speed of the delivery and the follow up customer service. There was a slight problem with it, but when I contacted them it was rectified immediately and the replacement was received the next day. Brilliant . you can not ask better than that. Many thanks.”
“Absolutely exceptionally good service .ordered two garden arches on Wednesday and they were delivered the following week..and it was over a bank holiday”
“Completely got the wrong end of the stick.
My order actually arrived but my elderly mum just assumed they were for my sister so did not inform me.
I feel I have to come back to clear the air as I already wrote a poor rating.
I do apologise.
Yes, all my products actually arrived
My apologies all”
“Order delivered promptly but incomplete with brackets missing. Have given up waiting for them to send missing parts but would never order from them again”
“Having recieved the willow screening I ordered got to work on putting it in my garden.The problem was that the willow sticks kept falling out when I was trying to attach it to some trellis.The wire holding it together was not tight enough.This was very frustrating and I would not recommend buying any from this company.”
“We purchased a black metal garden arch which was very badly made. It was returned/collected on 9/8/23. We have emailed UK Garden supplies twice as no refund has been made as of 24/9/23 but unfortunately they haven’t responded and telephone goes straight to voicemail.
They have good ratings which is why we bought from them however, never again!”
“I put an order in back nearly 2 months ago and still haven't received the obelisk I paid for. I also have tried emailing and leaving messages but to no avail. I also wish I had checked these messages :(”
“Received goods promptly but cannot get a VAT receipt - 3/4 phonecalls where it was promised , numerous emails too. Told my email isn't working but clearly an excuse as their automated emails come through. Requested to have them posted - no response. If you cannot get a VAT receipt I am inclined to think the business is charging VAT, scamming their taxes & keeping the money. Due an HMRC audit I think.”
“Customer service is nonexistent - telephoned twice left message followed up by email - every time I call always asked to leave a message.
The items ordered were received badly packaged and broken.
I would not recommend this company to anyone based on my experience.”
“I wish I’d seen all this review, I would never have placed an order with this company.
Ordered 4 items, I have only received one which was delivered by a ‘ghost’ because I just opened my front door and package was just there !!
I’m yet to receive the rest of my order and customer support is almost non existent.
Please be warned- order at the risk of your mental health”
“Customer service is non-existent. Wrong parts delivered. Unable to get any form of response to either emails or telephone calls. I know these are difficult times but all I need is an acknowledgement that they are dealing with my problem. Shambolic!!”
“This company has taken over £220 from my bank account last month, and have not received either order confirmation of goods, or goods. Their shambolic website should have alerted me to the fact that they are not to be trusted. I wish that I had read the reviews before placing an order. I have been looking after my ill mother for 10 years, and thought that I knew the online market place pretty well.
If you value your sanity, then DO NOT deal with these people!! They are charlatans, and have no code of practice. REALLY!!
It is all very sad, as I do believe that their products are meant to be good. Wish that I could judge for myself!!”
