“There's not much needs to be said. The batch of UK logs we ordered recently are a better product than the European version we used last year, in that they were better packed and less susceptible to damp over a number of weeks. The order process is easy and there's a human to discuss any issues with, so that if anything does go awry, it can be dealt with quickly. I'll happily recommend UK Heat Logs to anyone with a wood burner for the uniformity of burn and output and the minimal ash to be cleared out.”
“Very easy to order and they delivered as requested. Product is very heavy which shows just how densely packed it is. Easy to light and lasts a long time. Burns very clean. Highly recommend and I will buy again (and again)”
“Great service from the time that you place your order to the time that your pallet is delivered to your door 3 days later, also the Heat Logs are a great product, clean to,use and giving a good heat on a low draught on my fire.”
“We are very pleased with your heat logs and use them in the woodstove every night, along with traditional logs. There were problems with your delivery firm (see earlier email to John Evans Transport, copied to you) but hopefully the next delivery will go OK. Otherwise, excellent.”
“I found your web-site very good . The young Lady on the phone very helpful, the deliver O.K. after a small mistake which was put right in a very short time.
On the whole very good services
I shall be using this company again”
“The Heatlogs burn very cleanly, are easy to use and store (as long as they are kept dry , of course!). The delivery was very quick. Having been promised them on Friday they came a day before but although I knew they were coming, I didn't get a phone call to give a time but hey ho the driver worked very hard to get them close to my garage.
All the staff I spoke to at Heat logs were very friendly and helpful. A fab company!”
“Hi, what a super service, from order to delivery. On time, as it said it was. Just how it should be , hope other companies take a leaf from your book. Thanks Becky.
Totally recommend and will order again with confidence”
Hi Gordon
Thanks so much for the kind words regarding our service.
We look forward to dealing with you again as well
Regards
Christian Scott
Sales and Marketing Manager
“We have used heatlogs now for several years, tried another supplier once but sooon came back to heatlogs. Recommend the logs which burn efficiently and economically. The suppliers have very good customer care too”
“The online ordering process from the company was easy and efficient and couldn't be faulted. The only slight problem lay with the carrier whose vehicle broke down on the day of the intended delivery, which meant waiting in for two days instead of one, but I guess that's a one-off!”
Hi Bob
Firstly, thanks for your comments regarding our on-line ordering. With regards to the carrier sadly breakdowns can happen and I have spoken with the freight company to ensure they keep customers updated.
All sorted now and I am sure you will be nice and warm this winter.
Christian
Sales and Marketing Manager
“First rate product - which I have used before - and one which compares very favourably with natural timber logs on both cost and efficiency.
A particular thanks to Becky for her helpful and positive approach.”
Hi Mike
Thank you for your kind comments regarding our products and services.
You are right!!
Becky is excellent at what she does!!
Christian Scott
Sales and Marketing Manager
“Ordering was brilliant- every effort was made to meet my deadline.
The driver was very helpful in stacking the whole palette where I wanted it.
I did wonder why each box is not covered in plastic?”
Hi Mike
Thanks for responding!!
With regards to our product being shrink wrapped this is something we are looking at for next year..
Glad your happy!!
Regards
Christian Scott
Sales and Marketing Manager
“Have ordered these before and are very good. Communication as always exceptional from ukheatlogs re delivery. Also overcame the issue with my drive which although only raised an inch up from the road did mean the pallet truck could not get up last time. Made a ramp this time with some old bits or wood and ply, straight in the garage this time.
Will keep them for the next time. Very happy thanks”
