“Very happy indeed. There has been a re-packaging since a few years ago which is great because each heat log is a bit smaller and more manageable. They are packed vertically rather than horizontally in the box which is better for stacking as the weight is in the direction of the sawdust compression of the logs. Need to think carefully about the pallet size you are buying in case the delivery man cannot get the pallet out in one go with the fork-lift. Then you need to resort to manually doing it. I had a sack-barrow on hand for delivery of a third of a pallet and it worked fine. Well done for providing a nice product.”
“Very helpful company and staff exceptionally easy to deal with. Delivery was bang on time, pallet very securely packed. Will buy again as the logs are great quality. Thank you Christian and becky.”
Hi Linda
Once again thanks for the lovely comments, just glad your happy with your purchase.
Have a Merry Christmas and Happy New Year
Regards
Christian
Sales and Marketing Manager
“My second pallet this year, Great deal with the half pallet free.
Really impressed by the speed of the delivery.
The heat logs are easy to handle, burn really well and give off plenty of heat -
around three hours between refuelling per two logs.
Thanks again Becky and Christian,
All the best for Christmas and New Year.
John”
Hi John
Glad you are pleased with your purchase and also our service.
Have a Merry Christmas and Happy New Year
Regards
Christian
Sales and Marketing Manager
Hi Robin
Glad you are pleased with your purchase and thanks for spreading the word.
Have a Merry Christmas and Happy New Year
Regards
Christian
Sales and Marketing Manager
“I bought 10 boxes last year from Aldi and was very impressed with the heat output.
This year l bought direct from UK heatlogs if you buy in bulk it works out very good
value plus free delivery.”
“From ordering to lighting, excellent, kept informed of delivery right up to an hour before arrival, helpful driver and good customer service throughout.
Logs burn well with excellent heat output, will be ordering next year as well”
Hi Brian
Glad you are pleased with your purchase, they do generate a lot of heat.
Have a Merry Christmas and Happy New Year
Regards
Christian
Sales and Marketing Manager
“We have been using kiln dried logs for over five years but found the quality variable. Sometimes they were not as dry as they should have been or the consignment contained logs that were rotten. Having heard about heatlogs recently I phoned Chris who sent me a complimentary set of boxes to use on our range cooker. They produced more heat than kiln dried logs; were easier to handle and store in the garage. I subsequently ordered a full pallet and we are enjoying more consistent Central Htg temperature from our cooker.
Thanks Chris and the team.
Regards,
Simon B”
Hi Simon
Thanks for your kind words regarding our products and services. So glad your happy with your purchase.
Have a lovely Xmas
Regards
Christian
Sales and Marketing Mananger
“We have been using UK heatlogs for the past 3 years. Normally we purchase from Aldi@£2.99 per box, and was so disappointed to find that Aldi were not selling them this year (2014). However, we were more than delighted, after discussing with Chris at UK heat logs, that a special offer meant we could have 44 boxes delivered on a pallet straight onto our drive at about £3.05 per box. Well worth the extra few pence and saving time and effort at Aldi.
With regard to the logs, they are clean, easy to handle, and strong burning. The glass on our burner just needs a quick wipe over each morning. They will burn slowly when the controls are turned right down. We have a large chalet bungalow, well insulated, and so far this year we have used CH only in the morning. The fire lit at midday warms the house throughout until we turn in. A really excellent product. I do hope Chris can maintain the offers, which clearly passes benefit to him and his customers rather than Aldi!”
Hi Ian
Thanks for your kind comments, we do try and pass savings on to you the customer. We believe in our products and services and we are in this for the long haul.
Regards
Christian
Sales and Marketing Manager
“Excelent company to deal with, speedy delivery and great comunication this is the second time of dealing with this company. And will do so again highly recomend”
“I was a bit apprehensive when researching heat logs versus normal logs. I had used ordinary logs in New Zealand for the last 11 years and experienced problems with heat output with moisture content (usually caused by the way the logs were stored by the trader or getting wet whilst being delivered).
I have been pleasantly surprised with these UK heat logs. The order and delivery process was easy with the logs delivered on a pallet in conveniently wrapped packs of 3 and dry because they are delivered in closed transport.
If I hadn't purchased the heat logs then I would have gonefor the kiln dried logs because wet or high moisture content logs just don't give the heat and whilst they may be cheaper they can work out dearer in terms of efficiency and heat given.
I will order more UK heat logs for the winter and the loyalty bonus discount makes them an even better purchase.”
Hi Michael
You are bang on when you say moisture effects heat output. Less moisture equals more heat, our logs carry approx 6% by where as a kiln dried log is 20%.
Glad that you like our heatlogs.
Christian
Sales and Marketing Manager
“A great service all round. The heatlogs arrived when they were supposed to, the boxes are easy to stack and store coming in a convenient size, the kindling and easy-lighters get going really quickly and the briquettes themselves give off a lot of heat with very little ash. All-in-all, a clean, simple product that delivers all that it promises. I will definitely re-order.”
“The logs are brilliant. They give out more heat than ordinary wood logs. I was able to book a delivery on a day, which I chose. I have received couple of very friendly but yet very informative e-mails from Becky prior to the delivery. So thank you for your service!”
“Great service very polite helpful staff to deal with. Good old fashioned customer focused service. Hope other companies take a couple of leaves from their book. Becky is a star.
Will order again and told my neighbour who ordered within two days.”
