“This is our second purchase of a half pallet of heat logs they are a great product light really easily and burn very brightly and give out a huge amount of heat.
We have found that you must store the logs in dry conditions not a garden shed or open garage. We found that thy easily absorb moisture and expand and then needed drying out to burn successfully, so hopefully storing the new half pallet in the house will keep them nice and dry. We use the heat logs with coal and wood on an open fire and it is a great mix and reviving a dying fire is there great strength along with the small amount of ash.
A great product and great service”
You are correct when you mention that they must be stored in a dry place, very important!!
Glad you like the product and we look forward to dealing with you in the future.
Regards
Christian Scott
Sales and Marketing Manager
“1st time ordering through UK Heat Logs. Thoroughly recommend them for excellent customer service and keeping us updated on our delivery status. Delivery driver was also most helpful!
Will definately order from them again.”
“As per usual the service was superb. My only complaint is that the delivery by Palletline is very difficult when you live on a narrow lane and have a steep drive! A smaller delivery vehicle would be more suitable for areas such as this.”
Hi Liz
Thanks for your comments regarding our service. I have contacted the freight company and conveyed your concerns.
We will aim to ensure its more hassle free next time.
Regards
Christian Scott
Sales and Marketing Manager
Hi David
We are sure we have the best heatlog available here in the UK and we try and keep "YOU" the customer informed all the way.
Glad your happy with your purchase.
Regards
Christian Scott
Sales and Marketing Manager
Hi Steve
Thanks for responding and the kind comments, we do try to be competitive on price and for a Woodsure HETAS approved fuel this offer is currently the best value on-line.
Regards
Christian
Sales and Marketing Manager
“i fist bought heatlogs from aldi or lidi at a good price and was inpressed at the heat output and time to burn.
you can buy simulor products from petrol garages 3 logs for five pounds etc or the pound shops at a pound for a little bigger log so if you have more money than sense keep burning it away !
heatlogs kept me warm last year at a good price 8 logs for less than above prices..
so this year ive bought a whole pallet you dont have to be enstien to work it out from order to delivery no problems a great service and i do recommend them to everyone good luck tony”
“Only tried my first Heat Log last night.
It lit well & burned consistently for an hour & a half.
As a single burn test in a cold system, this was quite impressive.
I look forward to really getting to grips with these this winter.”
“Ordered one pallet of heat logs and tried them out after reading more than several reviews,and am glad I did.They are the best value for money that I have tried ( and I,ve tried a few ).I have since purchased 4 more pallets and am looking foreward to this years colder weather.The staff at heat logs are all first class and a pleasure to deal with...all orders have arrived on time and in good condition..look foreward to many future years with this company...well done to Christian and the whole team!!!!! Alvin Brown Leicester”
“I had a very informative chat with Christian before I purchased UK Heatlogs.
Delivery was on time and trouble free (unlike a previous supplier) and I have
recommended you to two friends.
Thanks for excellent service and a good deal.”
“The logs burn well on a Morso Owl and a Dunsley Highlander. Very clean with little ash.
Delivery service is top class. The driver positioned the logs exactly as required using a pallet truck.”
Hi Keith
Very happy that your happy with your purchase, less moisture = more heat its that simple.
Glad you like them
Christian
Sales and Marketing Manager
“The heatlogs are fantastic, really do burn for a lot longer than a regular tree log, they seem to throw out a lot more heat as well. When finished there is very little ash . The company have been very efficient and delivery has been hassle free. Becky in the office is super.”
Hi Chris
Your right!! They burn hotter and longer than standard logs, less moisture = more heat.
And your correct again Becky is super...
Regards
Christian Scott
Sales and Marketing Manager
“An excellent product delivered on time and as ordered... Well worth the price because they burn for a long time & give out a lot of heat.
What more can I say?
My chimney sweep thinks heat logs are great!”
Hi Jackie
Thanks for the comments!! We really do appreciate them
Clean fuel = clean chimneys
So glad you like them!!
Regards
Christian Scott
Sales and Marketing Manager
“Great product. Doesn't crumble into a mess of sawdust like other products and burns well and for a long time.
Very fast and efficient delivery when ordered direct.
I would definitely recommend uk heat logs”
Hi Matt
Thank you for your kind comments.
They are excellent when you get them going!!
They deliver pure heat
Regards
Christian Scott
Sales and Marketing Mananger
“Delivery faster than quoted.
Product very good, well packed pallet,
Ordering quick, easy & polite.
Only problem (unresolved) another customers credit payment slip supplied
with paperwork.
Mr.T.P.L”
“Most impressed with the service, even though the delivery address was different to my billing address.
The delivery driver had no problems dealing with the delivery circumstances, behind a large gate, at the end of a cul de sac, even though the I was not present to accept delivery and gave instructions over the phone, delivery was swift informing when on way and when delivery had been effected.
would definitely use the service again!”
“my dealings with uk heatlogs have always been very positive,the product is good and the people there are always very friendly, and the customer service is spot on.
Long may this continue. Julian Phillips Carey Wood Products.”
“I find with an efficient wood burner I need dry wood otherwise, apart from the glass doors blacking up, you don't get the heat out of the stove. I used to collect and dry my own wood but heatlogs provides the quality of fuel of need without the hassle. I have therefore built a dry wood shed to store my heat logs and we enjoy the warm from our stove without having to worry about the quality of natural wood as a fuel. Keep it up Heatlogs.”
