UK Mobile Store Reviews

Name: UK Mobile Store
Address: 1585, Charleston Road, Mountain View
Rating: 4.45

4.5 Rating 7,574 Reviews

87 %

of reviewers recommend UK Mobile Store

Company Reviews

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Metrics

4.5

Based on 7,574 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Location:

1585, Charleston Road
Mountain View
94043

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UK Mobile Store 5 star review on 24th March 2024

Anonymous

UK Mobile Store 5 star review on 9th August 2023

Nancy Young

UK Mobile Store 5 star review on 17th June 2023

Derrick O Lonton

UK Mobile Store 5 star review on 13th April 2023

Jill C Patterson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with delivery very fast but they sent the wrong order”

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Posted 3 years ago

“I have already written review. saying not happy with product. the charging port would not stay in to charge. kept falling out not secure.”

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Posted 3 years ago

“The service was prompt and efficient, however the iPhone screen replaced, stopped responding properly to the touch and didn't seem to be fitted flush to the device. Had to get whole phone swapped out in the end.”

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Posted 3 years ago

“Got my wire on time etc it worked for about 2 days now it won't work and I can't listen to music with my headphones on.”

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Posted 3 years ago

“LG lead had wrong connector on for my LG phone.”

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Posted 3 years ago

“Item was poor quality service was good”

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Posted 3 years ago

“Slow service and was sent the wrong cable. They took ages to reply and didn't offer a returns label. Still waiting for the correct one to be sent.”

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Posted 3 years ago

“I thought I was being sent a lead for a galaxy tab 4 But was sent a tab 3 lead, I asked for the correct lead to be sent, I was shown pictures and asked for Model number, then redirected to the sales screen where I had to pay for another lead, no response on returning other lead and no offers of a refund. Make sure what you order is what you need, A tab 3 lead does not fit a tab 4 screen, not been offered a refund yet or how to return it, have asked but no reply.”

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Posted 3 years ago

“Had to pay a postage fee of £2 to receive my parcel because postage wasn't paid to Royal Mail (sticker on the envelope says "Reason for Surcharge: Account Suspended"). This explains why I still hadn't taken delivery 3 weeks after receiving the "order is on the way" notification. It would have been nice if you responded to the email I sent on 13th Feb letting you know I hadn't received my order. Could you please now contact me to reimburse me for the extra postage paid? Thank you”

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Posted 3 years ago

“when ordering dont pay any extra money as you dont receive the item when you want it. I asked for refund, according to their web page you get full refund. I sent back item as I refused it, when it arrived, as they told me to do that. So I posted it cack to them as return to sender. Still waiting on refund. will not use this company again, as they say all the time its shipped out, everytime you email them.”

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Posted 3 years ago

“Received one item I ordered a phone charger but have not received the battery that was ordered at the same time . I have emailed the seller for an update or to chase up the item but have received no reply .”

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Posted 3 years ago

“I received a card from Royal Mail as postage had not been paid, or had been underpaid, I had to pay £2.00 for the package at the sorting office, which kind of defeats the idea of ordering online, as I had to go out to get it.”

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Posted 3 years ago

“Had no feedback from you regarding undelivered item”

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Posted 3 years ago

“I have nt recieved the car phone charger yet”

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Posted 3 years ago

“It took 10days until product received. 3 - 5 working days advertised. More than a week elapsed before I received notification from your carrier that they had received the goods. The only good piece of news from that point the parcel arrived.”

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Posted 3 years ago

“Took the most-part of a month, for a next day (1st class) delivery, and several chases, but item eventually received. Considering lockdown being an issue and delivery unavoidably difficult at the moment, If they were more proactive in contacting me, or even more responsive about any issues with shipping I would have rated higher. Otherwise, Item ordered was received, seal was broken but item was in good condition and looked completely unused, works perfectly too. I would say the store is worth considering if you are in absolutely no hurry for your purchase.”

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Posted 3 years ago

“Battery work fine delivery I choose to pay 11.99 £ for next day delivery as stated on website item was ordered b4 4 pm Friday I didn't get it next day I have to wait till Monday what's point payin 11.99£ Shipping method Saturday Guaranteed Delivery (Same Day Despatch if order before 4pm on Friday)”

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Posted 3 years ago

“product supplied not as displayed”

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Posted 3 years ago

“The Battery needs to be recharged every 2-3 Days! Wondered how long it had been on the Shelves!!!”

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Posted 3 years ago

“Ordered what were advertised as genuine samsung chargers but according to my phone they are not as my phone still says connect original charger. Maybe just my phone”

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Posted 3 years ago

UK Mobile Store is rated 4.5 based on 7,574 reviews