UK Mobile Store Reviews

Name: UK Mobile Store
Address: 1585, Charleston Road, Mountain View
Rating: 4.45

4.5 Rating 7,574 Reviews

87 %

of reviewers recommend UK Mobile Store

Company Reviews

Questions

Metrics

4.5

Based on 7,574 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Location:

1585, Charleston Road
Mountain View
94043

Write Your review

Tell us how UK Mobile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UK Mobile Store 5 star review on 24th March 2024

Anonymous

UK Mobile Store 5 star review on 9th August 2023

Nancy Young

UK Mobile Store 5 star review on 17th June 2023

Derrick O Lonton

UK Mobile Store 5 star review on 13th April 2023

Jill C Patterson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damn right appalling service”

Helpful Report

Posted 1 year ago

“Battery didn't work.”

Helpful Report

Posted 2 years ago

“Ordered a product with them 12700119491 on 13th July, today is 11th August and I haven't received it. This is the 2nd time I am having issues with their delivery. last time same issue, waited for my product for over a month, asked for refund with so many emails. Not until I threatened to go to obdusman as I had enough evidence on how I had tried to contact them. thought I would give them a chance as mistakes happen but never again. You send emails and no one replies to you. poor customer service, used to be a good place to buy, not anymore... avoid avoid avoid! Please as you can see my order number can I have a refund?”

Helpful Report

Posted 2 years ago

“Goods returned and no refund issued. Thanks”

Helpful Report

Posted 2 years ago

“Sent the wrong item and instructed me to return the item, writing 'return to sender' on the packet. They claim they never received the item, and won't send me a replacement. No choice but to lodge a dispute with PayPal.”

Helpful Report

Posted 2 years ago

“Cable gone after a week”

Helpful Report

Posted 2 years ago

“Wont give me a refund on a faulty charger or send a replacement. what sort of customer service is this. Still waiting to see if you can do the right thing and refund me. Wont hold my breath”

Helpful Report

Posted 2 years ago

“sent me the wrong item, then took more than 10 days to send me a replacement, during which time I had no way of charging my phone, imagine being without your phone for 10 days, I was quite annoyed”

Helpful Report

Posted 2 years ago

“Still haven't received my order it been 4 weeks”

Helpful Report

Posted 2 years ago

“Wrong battery supplied and not replaced with correct battery after it was returned. Still waiting for a replacement, or credit or even a reply.”

Helpful Report

Posted 2 years ago

“Even after fully charging, the mobile phone battery I received was totally useless, as it ran out of power within hours.”

Helpful Report

Posted 2 years ago

“Bought charger from them and it doesnt work.emailed and now am not getting any response. States the charger is a genuine product but I very much doubt it.i have given them a few weeks now to get back to me and they have just ignored me.buy from somewhere else if I were you.obviously no customer service”

Helpful Report

Posted 2 years ago

“Disgusting. Told that an attempt to post battery on two different occasions to me that I did not receive and when I asked for a refund I had no reply.”

Helpful Report

Posted 2 years ago

“Have no evidence of having received my order and customer support service don't seem to be making any dead way as to where it is.”

Helpful Report

Posted 2 years ago

“I have never received the item I ordered- a charger for my mobile phone a Samsung Galaxy A52 5G Perhaps someone could remedy that. I have tried contacting UK Mobile Store but received neither answer nor acknowledgement of my complaint”

Helpful Report

Posted 2 years ago

“I paid an extra £5 for a 1-2 day delivery, as my battery had died & it took over a week to arrive !!! I emailed to ask for a refund of the additional postage paid & have heard nothing. I would not use this company again.”

Helpful Report

Posted 2 years ago

“Original item when received was faulty and therefore returned using their returns service. Still awaiting a replacement product or refund as yet... (What other review could I write?)”

Helpful Report

Posted 2 years ago

“I placed an order on the 28th June and I am still waiting for it to arrive and I have emailed them again so I hope they will still send it.”

Helpful Report

Posted 2 years ago

“Paid extra for next day delivery for a phone battery that was 'in stock'. 8 days later the battery still hadn't arrived so we cancelled the order. We purchased a battery elsewhere that arrived within 12 hours. 2 days later the battery from the UKmobile store arrived - it had been posted long after we had cancelled the order. We were finally refunded the cost of the battery but they refused to refund the postage. Appalling service and we're left out of pocket.”

Helpful Report

Posted 2 years ago

“Wouldn't provided a real postage lable for me to return a faulty item.”

Helpful Report

Posted 2 years ago

UK Mobile Store is rated 4.5 based on 7,574 reviews