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UK Mobile Store Reviews

4.5 Rating 7,574 Reviews

87 %

of reviewers recommend UK Mobile Store

Company Reviews

4.5

Based on 7,574 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Location:

1585, Charleston Road
Mountain View
94043

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UK Mobile Store 5 star review on 24th March 2024

UK Mobile Store 5 star review on 24th March 2024

UK Mobile Store 5 star review on 24th March 2024

UK Mobile Store 5 star review on 24th March 2024

UK Mobile Store 5 star review on 9th August 2023

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UK Mobile Store 5 star review on 17th June 2023

Derrick O Lonton

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UK Mobile Store 5 star review on 13th April 2023

Jill C Patterson

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give a zero rating if it was possible. Still haven't received my order after several weeks. Royal Mail (fail) tracking number is a made up number and is not recognised. I have emailed several times with zero response. AVOID! this company at all costs 🤬.”

Posted 3 years ago

“Ordered Samsung fast charge cable...got slow one....sent message to inform them....no reply.....wont use again.”

Posted 3 years ago

“Reported issue with battery 1 week after receiving. Asked for order number, responded and no further communication”

Posted 3 years ago

“You lied about the product, it is not an official Samsung battery and it doesn't have NFC. I have been trying to get a refund but your support team appear to ignore emails and are not based in the UK. If I do not here back soon, I will be going to trading standards.”

Posted 3 years ago

“The Nokia battery they sold me was poor quality and didn't hold charge. It was obviously not genuine as they claimed, but they brushed off my complaint.”

Posted 3 years ago

“The product has not been delivered!!!!!!!”

Posted 3 years ago

“My order turned up not genuine when the photos showed a genuine product. They have already partially broke within a matter of 3 uses”

Posted 3 years ago

“Charger for my phone did not work emailed company they didn't even reply won't be using this company again”

Posted 3 years ago

“Ordered a Samsung phone lead never received it. So I was told they would send out another, I havent received that either.”

Posted 3 years ago

“I paid for same day delivery received after 3 days”

Posted 3 years ago

“The battery they sent me wasn't the correct one they were showing on the internet I explained to them the problem they just play silly games I wouldn't recommend them shop somewhere else”

Posted 3 years ago

“Wrong cable sent”

Posted 3 years ago

“Ordered Samsung Galaxy S5 battery 11/3/21 for £10.99 + £4.99 for express (aim of 1 to 2 days for delivery). It reached Hermes but wasn't delivered. As this had happened with 2 other suppliers in last 2 years (who then sent replacements by Royal Mail which arrived quickly), I asked Mobile Store to do same. They sent replacement with another carrier, it did not arrive. I have repeatedly asked for battery to be sent by Royal Mail. They don't communicate with me now, hence this feedback. I hate having to give such feedback - this is only 2nd time in 22 years that I have done so. £15.98 gone to waste. Steer clear.”

Posted 3 years ago

“I ordered fast charge cable and you guys sent me normal charging cable which is not good at all ... I am disappointed with the improper charger cable”

Posted 3 years ago

“Ordered item from website. Seems to be ok, I have received email after 2 days that my purchase is packed and labeled ready for courier company for collection and I should await email with tracking number. After another 4 days I have asked question in email what is happening with my parcel. I got reply that item has been damaged and company can offer me refund. 7 days delay for not so important item and it could wait but it wouldn't be ok if something would be urgent. Not cool”

Posted 3 years ago

“Awaiting a refund, messaged them and still they don't reply.”

Posted 3 years ago

“The mobile battery supplied would not charge. I ordered from another company and their battery was fine.”

Posted 3 years ago

“ordered a specific phone cable but they sent the wrong item - didn't fit : requested a return / refund which they refused & just sent a link for something else. Obviously I didn't re order from these people : sent the useless cable back with a copy of the original order but never got a response. I am now out of pocket & still need the correct cable.”

Posted 3 years ago

“Didn't receive package they confirmed they received it back and after several emails I have still not had refund and now when I email them again they sent me one back to review my experience instead of answering my question absolute joke”

Posted 3 years ago

“Nearly 3 weeks been ordered dispatched still waiting.I am going for refund to PayPal.”

Posted 3 years ago

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UK Mobile Store is rated 4.5 based on 7,574 reviews