UK Mobile Store Reviews

Name: UK Mobile Store
Address: 1585, Charleston Road, Mountain View
Rating: 4.45

4.5 Rating 7,575 Reviews

87 %

of reviewers recommend UK Mobile Store

Company Reviews

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Metrics

4.5

Based on 7,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Location:

1585, Charleston Road
Mountain View
94043

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UK Mobile Store 5 star review on 19th February 2025

Marble Newman Jeffworth

UK Mobile Store 5 star review on 24th March 2024

Anonymous

UK Mobile Store 5 star review on 9th August 2023

Nancy Young

UK Mobile Store 5 star review on 17th June 2023

Derrick O Lonton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous service from this so called company I asked for next day delivery paid £8.00 for but it didn't arrive there website states Dpd will deliver it turns out its whistl I refused the delivery as arrived late and would you believe 8 emails sent to the company not one was replied to. The parcel was sent back out to me 4 days later shoved through my door do not buy from this company shocking customer service and I'm now left with something I ended up buying elsewhere”

Helpful Report

Posted 4 years ago

“Failed to acknowledge in a timely fashion that the order was not in stock / lost as the carrier still lists the order received but no parcel received. You did however refund the cost After several emails on the subject. Still no apology about the delays in dealing with my order.”

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Posted 4 years ago

“Terrible service and follow up”

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Posted 4 years ago

“very slow in replying back been waiting 2weeks for a refund sent me same email twicw asking me to send order number .Delaying tactics”

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Posted 4 years ago

“The product I bought never arrived.”

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Posted 4 years ago

“I ant even got my plug what I 0rdered”

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Posted 4 years ago

“I don't recommend to use this site. Never received my product. Contacted customer service and was told that it was delivered few streets away from me and was told to go and collect it myself.”

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Posted 4 years ago

“Item ordered 14 days ago and still not received. Poor effort all round and not like it was cheap either.”

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Posted 4 years ago

“On 31st March I emailed about a wrong item being sent to me and was asked to send a photo of the item delivered on 7th April. I sent the photo last Wednesday on 7th April and was emailed immediately to let me know there was no photo. I replied that the photo was in the email and that the person replying needed to scroll down but there has been no reply after 3 days. If they can reply even if it is to let me know that the need me to resend as an attachment I would be grateful. I appreciate that the email was sent just before the Easter holiday. I would really like this resolved now please.”

Helpful Report

Posted 4 years ago

“Quick delivery bur wrong item sent and refused accept responsability”

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Posted 4 years ago

“Product didn't work!”

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Posted 4 years ago

“Very bad service. I paid extra for a 2 working day even on Saturday delivery so that i can get my power bank before i leave the UK. The email service was slow and rude. The delivery took time even though i paid extra and i had to leave and catch my flight before the power bank got delivered .Plus there was no power bank delivered to my mail box when my friend went to check. Still have not gotten any refund back or an email back”

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Posted 4 years ago

“My wore doesn't work I will not be buying from the site again”

Helpful Report

Posted 4 years ago

“3rd Time I've done this as You don't bother with negative reviews if about You. Wrong item sent, required in 3 days so no time to return for replacement of correct item, also no printer so no returns label, informed you of this and you kept replying to return item, as it was part of an order from me which I therefore couldn't fulfill I lost £150 as You didn't trust me to return, when able & if you supplied me a returns label, for a £3.90 item. All Your mistake & all I got in the end was- we will no longer respond to your emails that are too long, Very Rude, poorest Customer services I've ever seen, & you couldn't differentiate between a black cable ordered as you sent a white one, no use to me. YOU DID NOTHING TO RECTIFY YOUR MISTAKE, NOT EVEN POLITE, Especially as My 'Long emails were due to show all the issues to whoever was reading them, or not bothering reading all of it as not actioned either appropriately or with Respect. Not 1 star but No Stars is my review.”

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Posted 4 years ago

“To date no delivery of item, no refund and also poor communications.”

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Posted 4 years ago

“Ordered a Oneplus dash charger with UK plug. Both are knock-offs. They work, but there's no dash charge feature - the site is either misleading or a scam.”

Helpful Report

Posted 4 years ago

“Fake product received that did not work have refunded it using track delivery and they have it and still not refunding. Avoid shopping here .”

Helpful Report

Posted 4 years ago

“sirs Delivery in 7 days ok . but my 5 e mails to you asking to change it as it was not what I wanted were never answered and you do not answer your telephone at all . so that part of your promise is all rubbish. I will bet you do not take a blind bit of notice of this and will not have the courtesy of a prompt reply. David G Milner Retired company managing director”

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Posted 4 years ago

“I requested a refund on the 16/03/21 was sent refund label and returns form! They have received back the S7 cover and keyboard in prestige condition and I HAVE NOT RECEIVED MY £124 REFUND. Do not purchase anything from this company they are THIEVES”

Helpful Report

Posted 4 years ago

“Absolutely terrible company. Sent out both a fake oneplus charger abd a fake oneplus cable. They denied these were fake, then they tried to tell me they wouldn't work with my oneplus phone. I sent the item back to them a week ago and still no update. Escalated to Paypal. Company bot responded since. Avoid the hassle and get genuine products elsewhere and avoid this mob.”

Helpful Report

Posted 4 years ago

UK Mobile Store is rated 4.5 based on 7,575 reviews