Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.78

2.8 Rating 164 Reviews

45 %

of reviewers recommend Monsoon Accessorize

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2.8

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Store assistant ordered a dress to be delivered to my home address. 2 weeks later I am still waiting. Phone customer service on hold for 20 mins and still no response. Go onto live chat to be told my ordered was never processed even though I paid. Was told someone will call me back to process a refund. I don’t want a refund I want the dress I ordered and paid for in good faith. I am still waiting for the refund phone call. That dress was for a wedding in 2 weeks. I now have to find time to go and find another dress, which probably now won’t be on sale. With a limited budget I feel cheated and let down. Poor, poor service and won’t be shopping there again 😡😡”

Helpful Report

Posted 7 years ago

“I order on line paid next day delivery, found out it was with Hermes wait home all day as they dont give you time slots, for nothing plus tracking number they provied was incorrect. Next day check my emails to find out they attemted delivery. At 8.53 which is not right as i was home at that time. Plus did not leave me any slips about attemting delivery. Contacked Monsoon customer care just to find out they will deliver next day. I rise my concern that my parcel might have been deliver to different adress, but advisor just told they will have anothet attempt next day! Really disapanted as paid 5.95 to have delivery next day. Looks like its more like 3 days delivery rather then next day. Strongly recommed not to use Hermes!”

Helpful Report

Posted 7 years ago

“Saw the bag I wanted on line on offer - went to store to buy it and it was full price. Assistant said, "Buy it online then" - no apologies for the time wasted and cost of parking. The website says offers on line and in store, but apparently it means online and possibly in store, if they feel like it. I ordered the bag because my daughter liked it, and had to pay next day delivery, which I suggested should be refunded as a gesture of goodwill. The only thing they gave me is 10% off the next order - as if I would shop with them again! Sadly another high street store with poor customer service that will no doubt blame online shopping for store closures”

Helpful Report

Posted 8 years ago

“I wanted to order a beach bag, but not open an account. When I had trouble doing this I asked customer service for thier assistance. They did not come back to me after several hours so I therefore open an account, in order to place the order. Then there was another problem, I could not pay and collect at Lakeside Thorrock. I raised another enquiry asking for advise. There was an offer that ended at midnight that night. The customer service came back with a reply after four days!!!!! In the meantime I had simply called the Lakeside branch and resolved the matter my self. The response was also INCORRECT!!!! they advsied that this item was not available for click and collect when infact IT WAS and I had already picked it up!!!! This is disscusting customer service. Two queries only one answered and the answer was incorrect.”

Helpful Report

Posted 8 years ago

Monsoon Accessorize is rated 2.8 based on 164 reviews