“We always buy our dental products from Spotlight, we have toothbrushes that last years and buy the replacement heads annually. Never had an issue with these, great products and reasonably priced.”
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our products and that they've been lasting well for you. It's great to know that you’ve had a positive experience with both the toothbrushes and replacement heads. We truly appreciate your continued support and look forward to serving you for years to come!
“I bought your toothbrush as a result of an article in the Daily Telegraph but sadly I didn’t do due diligence in researching your company on Trustpilot when I bought it because if I had I wouldn’t have bought it.
I’ve written a number of emails to your ‘info@spotlightoralcare.com’ email contact address requesting a refund for the reasons laid out below but the perceived wisdom on Trustpilot is that as a company you don’t respond to emails, so my mistake again. It goes without saying that I’ll be contacting the Daily Telegraph about your nil response to email complaints.
My reason for returning the toothbrush is that I overlooked the fact that it has a USB charger and since we’ve always used Oral B toothbrushes, which use 250V chargers, and we have a charger permanently wired into our bathroom cabinet, switching to a USB charger would require hiring an electrician to make the necessary changes to the bathroom cabinet, which would prove expensive for a a change of toothbrush, which we might decide we don’t like and don’t want to keep.”
Thank you for your review and for sharing your feedback with us. I’m truly sorry to hear that you’re disappointed with your experience, and I understand your frustration regarding the USB charger compatibility. We strive to offer the best possible products and service, and I truly regret that this situation hasn’t met your expectations. Unfortunately, we are unable to process a refund for the toothbrush as it has been used, as per our return policy. I fully appreciate that this is not ideal, especially given the inconvenience of needing to modify your bathroom setup. If there’s anything else we can do to help or any further questions you have, please don’t hesitate to let me know. We genuinely want to make things right for our customers and appreciate the opportunity to address your concerns.
“I have been meaning to get one of these for a while but took my time doing the research! This seemed to come out on top for me and I wasn't disappointed. It's pretty easy to use although it took me a while to get used to it and which setting was best for me. So far I'm very happy with it but let's see if my Dental Hygienist agrees when I next visit!”
“I've had many well known battery toothbrushes over the past 10 yrs, but spotlight sonic brushes are head and shoulders above the competition from build quality to cleaning ability 5 ⭐”
“I bought some tootbrush heads as Christmas gifts so cannot review these. However I have been using a Spotlight brush for about a year and only have good things to say aboiut it. Very Happy”
“All of the products are excellent, however its the outstanding customer service that really sets them apart from other companies. They make you feel like a valued customer which is rare these days. Well done and thank you.”
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our toothbrushes and products, and we really appreciate your feedback about our customer service. We're here to help anytime, and we look forward to continuing to serve you!
“I bought the water flosser. Had one years ago that left black mould in the water. The UV function was therefore important to me.
The flosser is easy to use, the parts are easily separated for cleaning/drying. An important addition to my oral care routine.”
Thank you for your wonderful review! We're so glad to hear that the water flosser has become an important part of your oral care routine and that the UV function is working well for you. We designed it with ease of use and cleaning in mind, so it's great to know you're enjoying those features. If you have any further questions or feedback, please feel free to reach out!
“Good product but inflexible when purchases need to go to a different address. The fact that it doesn't offer their Telefone No ((issues can be resolved at once). or if you give them yours,they do not call you either. I like the products but not sure about their Customer Services/ Satisfaction.
It seems to me that it is an American Co. trading from far away, hence purchases can only be to your address. This inflexibility makes the purchase really messy, because this only becomes aparent when the payment has been made! Then there is nothing to do but wory, worry,worr!
I'm sure adding a second address to the system can only be positive perck for everyboy.”
Thank you for sharing your feedback! We truly appreciate your comments and understand your concerns about address flexibility. We're sorry for any inconvenience caused. For any issues regarding your order or address, please don't hesitate to contact us directly. You can reach our customer service team at +353 87 466 2473 and we'll be happy to help resolve any concerns promptly.
“Love my toothbrush it’s the best I have used,that why I order more things for Christmas gifts.
The best of luck in ye business.
Happy Christmas to you both xx”
“I've been using the products for a couple of years. All are top quality and by far the best I've ever used. I purchased a multi pack deal for Christmas, increadible value. Very happy customer. (Have bought some as gifts to convert others!)”
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our products for the past couple of years and that you've found great value in the multi-pack deal. It's wonderful that you're sharing the love with others as well. We truly appreciate your support and look forward to continuing to provide you with top-quality products. Happy brushing! 😊
