“BEWARE - UKBride are a predatory and untrustworthy company.
They will hound you to sign up contractually for a '6 month free trial'. If you don't cancel it you will potentially be billed £2000+ and threatened immediately and aggressively with legal action if you do not pay.
Furthermore they do not render a valid service. We have received over 100 'enquiries' through their platform and have not had a single response. When submitting our own test enquiry via their platform it doesn't come through to our inbox. It is my opinion that their leads are at best worthless, at worst entirely fake.
We are one of many businesses to have been caught out by them. If you are reading this because you are thinking of signing up - AVOID AT ALL COSTS. If you are reading this because you are in the same position as us do not worry. Search for the group 'Wedding Industry Inequities' on Facebook and get in touch with Steve Shields there. He has dealt with over 300 businesses also being preyed on my UKBride and is a friendly and helpful resource.”
“Don't accept the free trial, not unless you want to pay £2300 after 6 months !!!!
Rubbish customer service!!!
Please, be careful! They are only after your money, nothing else!”
“Scam, avoid at all costs. They Offred a free trial and then don't tell you its up even though they said they would and make you pay. They say you have had bookings and we haven't. I am now going to take this to trading standards”
“BEWARE = AN ABSOLUTE SCAM WEBSITE & SHAMBLES OF A COMPANY -
AN ABSOLUTE SCAM WEBSITE = TOTALLY DISHONEST COMPANY WHO WRITE FAKE ENQUIRIES & FAKE REVIEWS FROM FAKE CUSTOMERS WHICH ARE IDENTICLE FAKE ENQUIRIES = WAS PROMISED A 6 MONTH FREE TRIAL .
AFTER 4 MONTHS I SAW THAT THESE ARE NOT GENUINE ENQUIRIES & REQUESTED OVER 5 TIMES TO CANCEL FREE TRIAL AND LEFT NUMBEROUS MESSAGES WITHOUT ANY RESPONSE. NO DECENCY / BASIC MANNERS AND PROFESSIONALISM TO CALL BACK .I CALLED & SPOKE WITH MANDY & EMAILED TO CONFIRM CANCELATION MY FREE SUSCRIPTION 2 MONTHS AGO.
I KEEP GETTING EMAILS THAT MY ADVERT WILL AUTO RENEW SO I CALLED UP AGAIN TO ASK WHATS GOING ON ... I MADE IT VERY CLEAR THAT I DONT WANT NOTHING TO DO WITH UK BRIDE VERBALLY & BY EMAIL 2 MONTHS AGO ..
I NOW SPOKE TO CLOE & PAUL ROBINSON - MARSH WHO SAID QUITE BLUNTLY THAT I AM 5 DAYS OVER THE AGREED 6 MONTH TRIAL & THAT I AM NOW "" STALE MATE "" . AND ALSO SAID THAT I CANNOT CANCEL NOW & THE CONTRACT IS AUTO RENEWED & I CANNOT CANCEL UNLESS IF I DONT PAY THE YEARS SUSCRIPTION UPFRONT OF £1999 PLUS VAT THEN THEY WILL GO DOWN THE LEGAL ROUTE .THIS IS AN ABSOLUTE RIP OFF & SHAMBLES OF A COMPANY .
STAY WELL CLEAR & BEWARE OF THIS SCAM COMPANY AND ANY ONE WANTING TO ADVERTISE WITH THIS BOGUS COMPANY THEN CONTACT ME BEFORE YOU DO AND I SHALL CONFIRM ALL OF THE ABOVE IS TRUE & I HAVE ALL THE CONVERSATIONS RECORDED AS PROOF . BRING ON THE LEGAL CHALLENGE UK BRIDE & I LOOK FORWARD TO SEEING YOU IN COURT .
I HAVE REPORTED THIS SCAM COMPANY TO TRADING STANDARDS & WATCHDOG AND I URGE EVERYONE TO STAY WELL CLEAR OF UKBRIDE AS THEY ARE NOT GENUINE .
Javed Iqbal
Events Consultant
The Mayfair Venue
0203 583 5520
07897 257 436
1078 - 1082 High Road
Chadwell Heath
Essex
RM6 4BD”
“Terrible company, providing fake leads and trapping small business in deceptive contracts that are almost impossible to get out of.
Their many fake 5 star reviews (reviews.io have got rid, Trustpilot have not as yet) are from website browsers who are asked for a 5 star review to win a honeymoon.
The true customers are the small companies and venues, not the browsing brides on the website.”
“AVOID AT ALL COSTS. UK Bride are a scam company and make their money from suppliers by using a subscription trap. They pressure businesses into signing up for their free 6 month trial, but they don’t explain how difficult/impossible they make it to end the contract, meaning that when the 6 month trial is over, they sting you with a £2000 bill and bully/scare/threaten you into paying for another year of their services, which are entirely useless. The “leads” they provide are plentiful, but of a very low quality. Despite responding to every single enquiry received, we did not receive a single response from anyone and certainly did not gain a single booking via UKBride during the 6 month campaign. Overall, they are immoral, dishonest and deceptive company. Directors should be ashamed of themselves.”
“Just like so many other reviews of UKBride, my advice is to AVOID ANY DEAL offered by them. They are a completely dishonest firm, who specialise in trapping small businesses in very expensive contracts, that are of no benefit.”
“Absolutely appalling sales tactics and treats their suppliers terribly.
If you are a wedding Venue please take my advice and never sign up to a free trial or for a yearly advertising contract - it will be a waste of time and money and they will try to trap you into contract you do jot want and threaten you with legal action if you challenge it- instead of working with suppliers and making sure they are happy they just extract your money and move on to the next unsuspecting venue.”
“Dishonest and aggressive
You don't have to look far to see that UKBride have left a trail of unhappy suppliers with their Free Trial.
I'm yet another seriously unhappy person who was duped into signing up, believing that they were a reputable business - i now know that this is not the case. Please just hang up is they call you - its not worth the world of stress and hassle.”
“WARNING TO ADVERTISERS
We wish we had read all the reviews before advertising with UKBride.
They contacted us and we set up a free six month trial.
We have had very few contacts from the advert and as others have said we believe the contacts we had to be fake. At the end of the trial they auto renewed and sent us an invoice for £2500 after the auto renewal and to pay within 7 days. Now they are threatening us with court action.
Please do not sign up. We need to boycott this unscrupulous company so they change their ways of doing business.”
“AVOID AT ALL COSTS. UK Bride are a scam company and make their money from suppliers by using a subscription trap. They pressure businesses into signing up for their free 6 month trial, but they don’t explain how difficult/impossible they make it to end the contract, meaning that when the 6 month trial is over, they sting you with a £2000 bill and bully/scare/threaten you into paying for another year of their services, which are entirely useless. The “leads” they provide are plentiful, but of a very low quality. Despite responding to every single enquiry received, we did not receive a single response from anyone and certainly did not gain a single booking via UKBride during the 6 month campaign. Overall, they are immoral, dishonest and deceptive company. Directors should be ashamed, even more so after what has been a very difficult time for the wedding industry.”
“Stay well away from this company
Stay well away from this company. Whitespace publishers trading as UK Bride have to be the worst company we have ever had to deal with. I won't bother going into full details of our case as it pretty much replicates others you will have read on this site but in a nutshell, UKbride will make contact and do a hard sell of a "no obligation free trial" generally on someone within your company who has NO AUTHORITY to sign the company up. You will then receive numerous fake enquiries and then all will go quiet meaning you sort of forget about them. Within days of the free trial being over you will receive a phone call demanding a full years subscription. Check them out on company's house. They actually state they specialise in un-cancellable contracts. The company will then send you letters stating that they will force you into insolvency quickly followed by a letter from an ambulance chasing solicitor. We have internal emails from this company that we were inadvertently copied into stating they have a policy of ignoring customers. So when they tell you the only way to get out of the contract is to ask for a STOP code or pay up for a service you wont receive, just remember they will just ignore you anyway as they want to ensure you don't receive that elusive stop code.
Make sure you get everything in writing and keep dates as they will ignore you. We persistently asked UKbride to remove our advert and like many other companies we have it in writing that they will only remove the advert it we pay in full. Is that sounding like a ransom to anyone else???
In 6 months we received 193 enquiries. Not a single one of those enquiries responded to us. Compare that with other platforms we are on whereby 90% of initial enquiries we have responded to receive a return and 50% who responded booked. How is it that out of 193 enquiries we didn't so much as get an 'out of office response" let alone a real couple looking for a service.
UKBride work on a bullying method trying to scare hardworking individuals and businesses to pay them through a range of scare tactics. This includes fake court summons for one.
You will also notice in some of their responses that they will claim you have received bookings worth £1000's through them. They acutally sent us a printed flyer stating we have received £13000 of bookings through them. When we asked them to justify this they pointed us to 2 wedding couples who had left reviews on our page. BOTH OF THESE WEDDING BOOKINGS HAD BEEN TAKEN 2 YEARS PRIOR TO US BEING PLACED ON UK BRIDES WEBSITE. UKbrides answer to this.......if they left a review on UKbride then the booking was through them. What a load of codswallop fantasy b@llsh@t.
For a contract to be lawful a number of things have to be proven. UKbride work on the premise that business to business contracts don't have the same protection as consumers HOWEVER you do have rights and if you are one of the many companies about to be taken to court by UKbride don't stress and don't pay them. Due to the increasing number of people coming forwards there is now a growing body of individuals and companies working together to prevent this company from putting more companies and individuals through the hell they seem to think is a reasonable way to make money.
UKBride have caused untold misery to a lot of people and companies. If you are thinking of signing up DON'T do it. If you have and are on the receiving end of their bullying then you are not alone. Feel free to contact me and you will find out you arent alone. Trading Standards need your evidence too. Sonja de Rijk”
“Big UKBride Problem. Please Take The Time To Read
Like other small businesses on this review site, my business in May 2020 was offered and took up a "Rescue Package" free 6 months offer by Whitespace Publishers T/A UkBride, believing them when they said that a large strong business wanted to help small businesses struggling to survive during the pandemic.
UkBride said the package "usually sells for £999 + VAT and provides 6 bookings per venue (on average), and 100 leads per month that haven't booked their venue yet."
However, although on May 7th 2020 I'd sent the requested "I agree to the order form and I am happy to be bound by the terms and conditions. " with my name, I was too trusting and as the terms and conditions was an 18 page A4 attachment, I didn't check the content of the attached order form which mentioned automatic renewal, and as during the 6 months my business didn't receive a single enquiry, let alone a booking, and I was busy getting our site prepared to reopen in July 2020 (having been closed for 9 months due to winter closedown followed by the pandemic), and was then busy with peak season, I forgot all about UKBride.
On June 2nd 2020 I received an email from UkBride's Sales Manager confirming that my business had been uploaded to their site, and I then received no communication from them until 6 months after the start date when I received a demand for £999 + VAT. I immediately asked to cancel, as the 6 month package had been a complete waste of time with nothing to show for it, but their response to not wanting the service, was that I must pay, or Whitespace Publishers T/A UkBride would sue my business in court, and we would then get a County Court Judgement, and be liable for costs, as well as £999 + VAT.
Although the "Rescue Package" had been worthless, to be rid of the stress of being threatened with all of this, I offered them by email on several occasions (firstly on 3/2/21 to UkBride Senior Accounts manager) payment for 3 months i.e. £249.75 + VAT, but never received any acknowledgement of this.
They commenced legal action, and in September 2021 mediation occurred. I again offered £249.75 + VAT, but the only compromise UkBride would make was a payment plan for the full amount plus costs. So I now await the date to attend court.
So there it is - a large strong business claims to want to help smaller businesses financially suffering due to the pandemic, but instead in my opinion they act like a very mercenary business, providing in our case a worthless service to contractually trap us into a £999 + VAT obligation, and then it's pay the full amount in one payment or in instalments or you'll be sued. I would have thought that a service that delivers nothing amounts to an unfair contract.
If you can offer any support or help, or I can help you, please email me via our website asap. THANK YOU. David Ager, Yurtcamp Devon”
“UKbride, part of Whitespace publishing are a business that uses hard sell to offer businesses “Free” adverting which they claim is without commitment. The actual process you sign up to commits you to a 12 month non cancelable contract at the end of your “free” six months unless you have requested a stop code. They give no notice that your “free” trial is ending and then hit the business in question with a invoice, in many cases over £2,000, for the next 12 months regardless of whether the business wished to continue advertising.
UKbride take a super aggressive stance with businesses receiving solicitors letters, threats of insolvency, threats of debt collection and court action if they do not immediately settle the invoice that is sent. They have even been known to send out fake court documents to deliberately bully and intimidate as well as making fake claims as to sales and leads generated. If you ask them to cancel they will state they will only stop the advertising if you pay the invoice (we have this in writing) which is demanding money to not provide a service. There are even instances of people trying to cancel, UKbride refusing to let them cancel, and if the dispute hits the anniversary of the disputed contract they then invoice the client again for a further year.
UKbrides business practices seem to be based on hard sell, deception and threat and are causing untold misery to dozens of wedding related businesses throughout the UK.
There is a now a large group of individuals and companies from the wedding industry who are working together, sharing information and experiences, to expose this organisation and fight them if necessary through the courts. If you need help dealing with UKbride then google Steve Shields and I will be delighted to help.”
“well we didnt want to advertise with uk brides as we were just going into the pandemic and about to close our hotel, but they kept pushing the free trial. they said why not take the free trial it is free. so in the end we decided to take it. we didnt sign any think but sent an email thanking them for the free trial. we didnt get any enquiries but afterall we where in the pandemic. well the trial came to an end and we got invoiced on the day we received the invoice we contacted them and said they had invoiced us by mistake but they said we should have cancelled the free trial. and we needed a pass code to cancell but they wouldnt give the pass code until we paid the invoice. we had just gone in by a few days of the roll over so we offered to pay for the month we where in. but they said no it was the full amount which is
over 1200. and still wont give us the code. what a scam, i wish we could warn all future business s about these con artist. but unfortunatly its only when they come to write a review like this
and see all of the other reviews. they will realise they to have been conned. i suggest you get in touch with other hotels or business s on there site so that we can bring a case against them
believe me there are a lot of people that have been conned and of course they threaten court and they will make you bankrupt”
“As a wedding venue we suffered massive income losses last year due to the pandemic and thought this company was genuinely trying to help out with six months free advertising. I attempted to cancel the advert before the trial period ended but was not told I needed a code to do so until after it had ended. I have been harnessed with emails and letters threatening court procedures! They are acting fraudulently as they are breaching the Misinterpretation Act 1967 by denying I tried to cancel before the end of the six months! A bunch of fraudsters!!
If anyone would like to contact me we can support eachother and stop the bully tactics.”
“They do not tell you about the auto renewal and certainly do not advise you they are going to help them selves to £1200. All wedding venues have had a dreadful 18 months and UK bride didn't show any compassion they just insisted they want your money and will take legal action if you don't pay. We didn't even get one booking from their website. They are conmen and hide behind bad business practices to rip your hard earned money off.”
