Ulta Beauty Reviews

"The worst Customer Service experience I have ever had.I bought something from them and I shipped it out to my mom. It didn\u2019t work over there there because they don\u2019t support the app. It took a while to bring it back to the states. The item was never been used. I didn\u2019t ask for a refund. I just asked the exchange it for another one will be used overseas. They didn\u2019t want to exchange anything and they got so nasty with me. And very disrespectful. And now I have to live with that. the price of item was $600. I have no use for this item right now. Never again."

"I went to get a full highlight foil, platinum blonde, and I come out a dirty ash blonde this was at the San Marcos, California location. Three months ago prior to that I went to the Oceanside location and the same thing happened. It\u2019s not the toner they\u2019re not using the right developer or the bleach. I have been going to Ulta for many years. I am completely unsatisfied. I paid $225. That includes a tip and I am not happy. I work a full day to make that amount of money Amber who did my hair she was kind and sweet. She did do a lot of work, but she clearly did not get me. I brought pictures of how I\u2019ve had my hair done in the past for the last 25 years. I\u2019m actually taking this to corporate and I\u2019m going to demand my money back and I\u2019m gonna fight hard because I\u2019m tired of getting screwed over by people that don\u2019t know what they\u2019re doing. I added a photo of how my hair is platinum blonde and I come home a dirty blonde."

"Happy with my hair at the New Bern NC Ulta but not the moldy walls where the wash station is! The walls are taped with what looks like packing tape. This is an immediate health danger. I have allergies and am highly allergic to mold. This is unacceptable for client's health. This needs to be repaired right away!"

"I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that\u2019s why I love doing DoorDash keep up the great work Skhai"

"I had a horrible experience at Ulta! I went in to get a haircut and dye my hair. When Jenna put the dye on my hair and two minutes later my scalp started burning. I let Jenna know and she just handed me a comb. After 30 minutes later Jenna washed my hair and it was burnt. It smelled burnt. It took me months to get a refund. They advise me instead of getting the refund to get a gift card and purchase stuff from their store to fix my hair but in the end they knew they were wrong and I ended up getting my refund."

"I had a horrible experience at Ulta! I went in to get a haircut and dye my hair. When Jenna put the dye on my hair and two minutes later my scalp started burning. I let Jenna know and she just handed me a comb. After 30 minutes later Jenna washed my hair and it was burnt. It smelled burnt. It took me months to get a refund. They advise me instead of getting the refund to get a gift card and purchase stuff from their store to fix my hair but in the end they knew they were wrong and I ended up getting my refund."

"I loved getting my hair updo by Ashley and my makeup by Breana Cross before going to my first Mardi Gras Ball yesterday evening. My hair and makeup has never looked so beautiful in my life. If you need someone to make you more beautiful for any event I recommend Breana Cross. I am sorry I didn\u2019t get Ashley\u2019s last name but he did an awesome job."