Univar Specialty Consumables Reviews

Name: Univar Specialty Consumables
Address: USC House, Tame Park, Vanguard, Tamworth
Rating: 4.63

4.6 Rating 1,343 Reviews

91 %

of reviewers recommend Univar Specialty Consumables

4.6

Based on 1,343 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01827 255250

Email:

steven.davidson@univar.com

Location:

USC House, Tame Park, Vanguard
Tamworth
B77 5DY

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Univar Specialty Consumables 5 star review on 12th February 2021

John Hunter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my £900 sander to arrive. Stayed in last 2 days expecting delivery. ParcelForce tracking says they have had it at local depot for 48hrs + So not the happiest.”

Helpful Report

Posted 3 years ago

Good Morning Nick - one of our Customer Service team will be in touch shortly to give you an update on your order.

Posted 3 years ago

“Haven't even recieved my goods yet and your asking for a review”

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Posted 3 years ago

Good morning Paul, as previously advised, we were awaiting stock to arrive. Your order was despatched from us yesterday.

Posted 3 years ago

“Still not Recieved my complete order”

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Posted 3 years ago

Thank you for contacting us. Unfortunately we are still awaiting stock of the tape. I can offer you the option a refund if you cannot wait for it?

Posted 3 years ago

“Too slow”

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Posted 4 years ago

Good morning, I hope you are pleased with the goods you have received. We have had high volumes of orders recently and due to the current situation with the COVID-19 virus, we are experiencing some delivery delays as a result of this. We hope this explains the delivery delay.

Posted 4 years ago

“Very slow delivery and poor communication”

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Posted 4 years ago

“It has not arrived yet”

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Posted 4 years ago

We are disappointed that your delivery is not yet with you. Please be assured one of our Customer Service Team is currently looking into this and will advise you shortly.

Posted 4 years ago

“Really sorry to write a poor review about a company that has been so reliable in the past but I ordered my goods on a Sunday and did not receive until Thursday despite the claim of next day delivery. Don't know who's to blame supplier or courier but do know I had to buy similar items to use in the meantime to compensate for the late delivery.”

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Posted 4 years ago

“The item took about over 4 months to arrive”

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Posted 4 years ago

Thank you for your recent review. We are sorry you did not receive the level of service we pride ourselves in but unfortunately due to Supplier issues which were out of our control, this product was delayed several times. We apologise for any inconvenience this may have caused you.

Posted 4 years ago

“My order was accepted along with my full payment, including extra for a Saturday delivery, and I received an email confirmation. Then later on Friday afternoon I received a phone call to say that Saturday delivery was not possible although I had paid in full for that. It was duly delivered on Monday morning which left us without heating for the whole weekend. The online tracker showed that it was indeed at the Edinburgh depot on Saturday morning but no delvery until Monday Morning.”

Helpful Report

Posted 4 years ago

Good morning, we are sorry to hear that you did not receive your order as you expected. Our cut-off time on a Friday for a Saturday delivery is 1pm, unfortunately your order was not received until 1.30pm. As a gesture of good will, we will part refund your delivery charge. One of our Customer Service Representatives will be in touch shortly to take your details. Assuring you of out best attention all times.

Posted 4 years ago

“received wrong item, wasn't easy to sort it out.”

Helpful Report

Posted 4 years ago

We are sorry the items you received were not as described on our website, this has now been resolved but unfortunately we did not have the correct size available for your requirements on this occasion. We pride ourselves on our service and quality of information and thank you for your input which will help to improve our website.

Posted 4 years ago

“We placed this order with Univar because we were told we would get the delivery in one week? It didn't arrive so had to call when I was told it would take 4 weeks, as it wasn't a stock item? Didn't arrive after 4 weeks called again to be told it was another week no proper explanation. When it did arrive it had less than 3 months shelf life on the product yet it had been manufactured 3 months earlier? In which case why didn't we get delivery when requested? Called to enquire and was told it was standard as it has only a short shelf life anyway was offered a refund of 10%”

Helpful Report

Posted 4 years ago

We pride ourselves in delivering excellent customer service and as such, we are extremely disappointed to hear you have had some issues. Please be assured we are looking into this to help improve our service

Posted 4 years ago

“Your website says items in stock for next day dispatch, but they all weren’t in stock. The order was held back without contacting me so I had to call to find out where my order was. Part of the order was dispatched and I was advised the rest would be later in the week. When I chased further it turned out that times ordered 4th December would not be in stock until 17th December. No communication on the status of my order.”

Helpful Report

Posted 5 years ago

Hi James, we're really sorry to hear this as we always try to dispatch orders as quickly as possible. We have spoken with our team to ensure that this doesn't occur again.

Posted 5 years ago

“A mistake was made in the ordering, masking tape instead of picture framers tape. It has been difficult to resolve matters by telephone.”

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Posted 5 years ago

“The tape was advertised as being waterproof. However, it doesn’t appear to be any more waterproof than other tapes not advertised as such. Delivery was very swift.”

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Posted 5 years ago

“Order was 'lost' initially so 2 weeks passed and still no delivery even though i was told it was sorted. I then called again to enquire when i would be getting the order and was told no one could find the order. Not great service”

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Posted 5 years ago

“sorry to give a score at Poor but service so far has been. late deliveries, constant chasing with no feedback given. hoping this improves as we have won a contract based on spares from you and it has been compromised, Jessica”

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Posted 5 years ago

Hi Jessica, this is disappointing to hear as we pride ourselves on our service. We will take a look into this to see what has caused it and how we can improve this moving forward. Thank you for your feedback.

Posted 5 years ago

“I have placed two orders now with Univar and both have failed to be delivered on time”

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Posted 5 years ago

Hi Steve, we're really disappointed to hear this as we pride ourselves on our service. We will investigate why this has happened and come back to you shortly.

Posted 5 years ago

Univar Specialty Consumables is rated 4.6 based on 1,343 reviews