“I bought 6 bamboo lampshades and they were too small. Though I had to pay for shipping back UpgradeLights took them back without hesitation. I had my refund in 2 days. I ordered another 6 shades that were a little bigger. The shades came quickly, but 2 were damaged. UpgradeLights replaced the 2 damaged shades, which, I might add, I did not have to send back. Thank you UpgradeLights, this is a rare company in today's business world that is actually ethical and took care of their customer. I'd buy again from them in a heartbeat.
Thanks again UpgradeLights. Marilyn, Naples, FL”
“Shades are nicely made and arrived quickly. These were replacing a set I had received a few days before (needed a different color) The owner was extremely helpful and got the eggshell shades out to me in no time!”
“Outstanding customer service. I received an order today with a crack in a glass globe. A friendly staff person returned my call promptly and offered to send out a replacement globe right away, no questions asked. Thank you for the great customer service!”
“I love the lampshade I bought- it’s beautiful for my room! It’s a quality piece, square shape, covered in burlap, which brings a nice, rustic, homey touch. I like to mix up circular shapes and round shapes, to keep things interesting and the eye moving about the room, so I am very excited that it has worked out so well!”