UpgradeLights.com Reviews

Name: UpgradeLights.com
Rating: 4.28

4.3 Rating 357 Reviews

81 %

of reviewers recommend UpgradeLights.com

4.3

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

UpgradeLights.com 5 star review on 2nd April 2025

Anonymous

Anonymous // 01/01/2019

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“Item was packed well and arrived in 1 new piece shipped and received promptly Thank you”

Helpful Report

Posted 5 days ago

“I ordered a hex shaped chimney style lampshade which was promptly delivered to me and boxed with great care. However, once received I realized that I ordered a size too small. I contacted UpgradeLights and explained that I wished to return the one I had and replace it with a larger size and at an additional charge. Since the shade was boxed so well I did not worry with the return that it would be harmed in shipping. Again, I promptly received the correct shade and am delighted with the quality and enjoyment I have with a lamp that I grew up with in my parent's home. I would not hesitate to recommend UpgradeLights and will use them again for any other lampshade needs.”

Helpful Report

Posted 1 month ago

“Ordered replacement glass lamp shade for 50 year old floor lamp. I got exactly what I was looking for. After it arrived, I had a question about the fitter and sent email through their website and got immediate response.”

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Posted 1 month ago

“I really love the quality of this replacement lampshade. It looks just like I expected. Great quality, both in the lampshade itself and the brass fitting. It fits my lamp perfectly. The shipping was timely and the lampshade came well packed. Will definitely order here again if I need more replacement shades.”

Helpful Report

Posted 2 months ago

“I am so glad to have found a replacement shade for my grandmother's floor lamp! It's a very hard-to-find lampshade. My lamp takes a uno screw on shade. It was shipped promptly and arrived safe and sound. I am very pleased!”

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Posted 2 months ago

“Absolutely amazing quality in replacing a shade worn out over 80 years of use. It's a dead match.”

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Posted 2 months ago

“Have not yet received my order….”

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Posted 2 months ago

“Just what I wanted. Professionally packed. Am happy with purchase.”

Helpful Report

Posted 2 months ago

“I can't say enough about how good this shade is as a replacement. Materials quality is tops. The shade is almost a dead ringer for the 100 yr old shade it is replacing. I've recommended Upgradelights.com to my mother who has several old lamps getting a bit long in the tooth.”

Helpful Report

Posted 2 months ago

“Your products are great. Your customer service could use a lot of help. And I was shocked you don’t cover returns. For me, I needed to buy 3-4 different shades to see what fit, make my decision, and return what didn’t. I paid $19 to return these to you, and that to me Is pretty unacceptable. Your customer service team also emails very rude .”

Helpful Report

Posted 3 months ago

“Longer than expected wait time but when received reflector shade fit perfectly.”

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Posted 3 months ago

“Great!”

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Posted 4 months ago

“I love it .Exactly what I wanted”

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Posted 4 months ago

“I love the look of the shade but hate the poor design. The "holder" which sits on the bulb is recessed 6 inches ( it's normally near the top) and with the weight of the shade constantly falls off. I even purchased magnets to help weigh it down, but that didn't work. I also tried different size bulbs. The shade will not stay put. I'm very frustrated.”

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Posted 5 months ago

“Happily, I was able to find the specific, unique part I needed. Delivery was prompt.”

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Posted 6 months ago

“Exactly what I needed. This was the only website that offered the measurements of my chandelier candles. Quick delivery, too.”

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Posted 6 months ago

“Very happy with the broad selection and various price points. My items arrived safely and quickly, exactly matching the product description. I would definitely shop with Upgrade Lights again!!”

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Posted 6 months ago

“Needed to replace the shade for an ancient floor lamp. Found exactly what I needed at UpgradeLights. Price was fair, delievery fast. Definitely keeping them at the top of my list of places for lampshades.”

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Posted 7 months ago

“The shade was exactly what we wanted & the quality was apparant. I would highly recommend UpgradeLights to anyone looking to change their lighting look.”

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Posted 8 months ago

“bought a shade for a vintage baldwin bouillotte lamp, was a perfect fit. very pleased.”

Helpful Report

Posted 8 months ago

UpgradeLights.com is rated 4.3 based on 357 reviews