UpgradeLights.com Reviews

Name: UpgradeLights.com
Rating: 4.27

4.3 Rating 334 Reviews

81 %

of reviewers recommend UpgradeLights.com

4.3

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

UpgradeLights.com 5 star review on 10th December 2023

Anonymous

UpgradeLights.com 5 star review on 15th June 2022

Bob Spaulding

UpgradeLights.com 5 star review on 30th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered these three months ago and still don’t have them. Such a scam.”

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Posted 3 years ago

“Wrong item sent.”

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Posted 3 years ago

“i didn't receive it? i think Walmart messed up the order. I was sent two small shades, but not barrels shaped shade? thank you, Caitlin Kelly”

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Posted 3 years ago

“I ordered a clip-on lamp shade and received one without the clip (although even the receipt describes it as a clip-on) so I have to return it. Also, the box was slightly damaged when it arrived and the shade was bent but I was able to bend it back straight. The shade is beautiful - I'm very disappointed that I can't use it.”

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Posted 3 years ago

“Never got package”

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Posted 3 years ago

“When package arrived at USPS it tinkled. Upon opening package both shades were broken into little pieces. No packing under them, only over them. Imagine the letdown after waiting 3wks to get them then this. I opened them infront of post office clerks and they were surprised by the packing. I need replacement or refund, let me know and I'll ship it back.”

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Posted 4 years ago

“Product piece missing.”

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Posted 4 years ago

“I have not received my order as of today, 9/29/19. Please help Thanks”

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Posted 4 years ago

“The product wasn't what I needed & I'd like to return it. But I have received no response from customer service.”

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Posted 4 years ago

“I have been trying to return these for weeks with no response.”

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Posted 4 years ago

“Aloha, I am still waiting on my lamps. I left a message and no one has returned my call. My order states it was shipping on 4/15 and today is 4/28/17. Thank you, Karen Ho”

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Posted 7 years ago

“I'm giving 1 star because part of my order was missing and I've called 3 times with no returned call.”

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Posted 7 years ago

“Product arrived quickly but didn't fit my shades/lamps. Needed to return product and it became difficult to do. No return shipping label included in package. No return information on web site. Had a customer service # but when called had to leave a message. Very concerned about the operation of this company. Don't think I would buy from company again for these reasons.”

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Posted 7 years ago

“I ordered one of something that I wanted six of. If I liked the one, I would buy the five more to complete my light set. I was so excited to find this! I couldn't wait to get them. I bought the one and got the shipping number to track purchase. A day or two later, I got a message that my order had been cancelled and my money refunded. Why?!!? I didn't cancel my order!”

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Posted 7 years ago

“I am extremely disappointed with my shopping experience with upgrade lights. I placed an order that was supposed to arrive 2 weeks ago and it never showed up. I've emailed customer service multiple times and received one response stating the tracking information shows the package was delivered. My last email has been ignored. If you're looking for a guarantee that your products will arrive and decent customer service, shop elsewhere.”

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Posted 7 years ago

“Item not beeswax as advertised. Customer service has not responded to request for return.”

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Posted 8 years ago

UpgradeLights.com is rated 4.3 based on 334 reviews