Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 195 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 12th April 2024

Danielle S

Urban Natural 5 star review on 7th January 2024

Ethan &

Anonymous

Anonymous // 01/01/2019

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“Easy and as promised”

Helpful Report

Posted 1 year ago

“I had made many purchases before and loved the work, which was beautifully handcrafted with care. So, I ordered another Eastvold credenza. However, this latest credenza had uneven shelving, which was left that after white-glove delivery without a word. I had to call and get someone to remedy the situation. The response was to even out the shelving. But, now I have many more holes in the credenza that expected, the doors have a slight gap, and the book-matching is off. Plus my floor was left a mess after drilling new holes. No one called to see if I was satisfied. I am still disappointed and I look at the credenza every day with sadness. It was an expensive purchase, and I should have had a complete replacement offer or at least discount for a subpar piece of furniture. Very displeased.”

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Posted 1 year ago

“I don't know what I ordered from you?”

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Posted 1 year ago

Hi Gail! You ordered a lovely large round wood tray from Ethnicraft from us back in November around Black Friday! I know that's a busy shopping time so things can get lost in the shuffle. I hope the tray is great or it was a wonderful gift for someone in your life. If there is anything else we can do for you please let me know. Kind regards, Ali

Posted 1 year ago

“I like the selection of products, but when I bought 2 pieces of Luonto furniture the store was advertising 10% off, however, Luonto was excluded . Naturally I asked if Luonto ever goes on sale so I could wait and take advantage of the savings. I was told Luonto never goes on sale by the sales woman and got the speech about inventory delays for months if I didn’t order soon. The next month Luonto was discounted 10% and there have been several Luonto sales last year. When I spoke to the manager about that, I was simply brushed off. I felt taken advantage of by the store. It was my first experience and left me disappointed. I just retired and moved across the country to be closer to family. The savings would have come in handy.”

Helpful Report

Posted 1 year ago

Hi Olia, It would certainly never be our intention to make you feel taken advantage of! We appreciate your business and I apologize if you felt that way. When you ordered in April of last year, it is certainly true that we were having inventory delays and promotions from our workshop partners were very sparse. If it is any consolation, you ordered just prior to a large price increase from Luonto, and we did offer you an end of the year gift card that you were able to take advantage of. If there is anything we can do to remedy this for you, please feel free reach out to me at ali@urbannatural.com or over the phone at 201-330-1212, I am happy to help to the best of my ability. Kind regards, Ali 201-330-1212

Posted 1 year ago

“Bed frame is absolutely gorgeous - however it has started squeaking overtime that drives me insane every time I toss and turn throughout the night.”

Helpful Report

Posted 1 year ago

Hi Marlena, Thank you for your review -- is it possible your order was under another name? As we don't have a record of a bed order from you. If you can share your order number we'd be happy to take a look and see if there is any guidance we can give to remedy squeaking -- it is most likely an assembly issue that can be addressed with a few steps. Kind regards, Ali

Posted 1 year ago

“Since I live very far from Bloomfield, NJ, and have a household of furniture from Urban Natural (rugs, tables, chairs, sleeper sofa, office furniture, etc.) it is needless for me to vociferate about Ali and the store because I put my money where my mouth is! I love Urban Natural even though I can't afford to get everything I want.”

Helpful Report

Posted 1 year ago

“Sofa was listed as shipping within 5 days but took 3 months and I had to reach out to find out.”

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Posted 1 year ago

Hi Andrew, I do not see an order from you for a sofa, only for some swatches. Is it possible this order was placed under another name? I'd be happy to see if there is something we can do to make this right for you. Please feel free to reach out to me personally at ali@urbannatural.com. Kind regards, Ali 201-330-1212

Posted 1 year ago

“Had to wait a long time for production but it was worth it. Furniture from West Bros is fantastic quality. Service from Christin was very much appreciated.”

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Posted 1 year ago

“Most of my new townhouse is designed with furniture from urban natural, great variety, great quality and great staff r”

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Posted 1 year ago

“Joshua was so helpful in sending us sample fabrics and helping us order exactly what we needed. Terrific customer service.”

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Posted 1 year ago

“Staff is very helpful. As a repeat customer, we can see staff is making an effort to help us in every way they can”

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Posted 1 year ago

“The person? Who handled me when I placed the order was very attentive and polite. The second woman that I spoke with was not really trying to help me. I had been promised that the delivery could be adjusted since we travel back and forth to NC. However, this took much discussion to be sbke to arrange. I felt she was very patronizing. I’m sorry to write all this but it is how I fee. The pice is beautiful and the delivery was flawless, I wish I could say the same about my other contact.”

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Posted 1 year ago

“The sales staff were great.”

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Posted 1 year ago

“We recently purchased a floor model lounge chair and ottoman. The experience was perfect from beginning to end. The online sales rep was very helpful, shipping was quicker than expected, and the chair itself exceeded expectations. Thanks so much!”

Helpful Report

Posted 1 year ago

“Because of my location, I ordered entirely online with considerable assistance by telephone and email. Swatches were mailed, and advice was given--such as "this is the most comfortable dining chair in the store," making my experience fantastic. I am a veteran of Urban Natural, and can therefore by repetitive purchases be believed. Ali and his staff are amazing, and the products are beautiful and extremely well-made. I love this business and you will too.”

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Posted 1 year ago

“We've had our furniture damaged in delivery multiple times, which is not their fault, but their customer service never fails to be exceptional and everything is replaced.”

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Posted 1 year ago

“Best customer service I've ever received! They were extremely patient when I changed my order and couldn't do enough to help me.”

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Posted 1 year ago

“Urban Natural provides superior customer service, quality furniture and design.”

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Posted 1 year ago

“So pleased with my coffee table purchase from Urban Natural. An American Made quality piece carefully constructed and beautifully finished. Exceptional customer service. Christin was very knowledgeable and helpful. After my order was placed she kept me updated on the production status of my order and subsequent shipping.”

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Posted 1 year ago

“We purchased the Cisco April bed from Urban Natural. The customer service here is 100% , they are the best at communicating all details on the order, delivery, product information. We will be making more purchases in the future!”

Helpful Report

Posted 1 year ago

Urban Natural is rated 4.8 based on 195 reviews