Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 195 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 12th April 2024

Danielle S

Urban Natural 5 star review on 7th January 2024

Ethan &

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the exceptional service I received online and with the product delivered. All of my many questions were answered promptly and my salesperson couldn't have been nicer.”

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Posted 1 year ago

“Love our beautiful Cisco Louis sofa!! We had long delays due to Covid/supply chain stuff (out of Urban Naturals control) and Christin was great to work with graciously keeping us updated all along the way.”

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Posted 1 year ago

“Great quality mattresses and customer service to match”

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Posted 1 year ago

“Great product, great service. A+”

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Posted 1 year ago

“Ordered a sofa from Urban Natural. Great to work with. Prompt to call and email. Haven’t received the sofa yet but also not ready for it yet.”

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Posted 1 year ago

“Great Experience. Sales staff was professional, provided multiple updates on order completion, as furniture had to be manufactured, and they delivered the finished product within the designated timeframe. Top tier quality furniture and would buy from them again.”

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Posted 1 year ago

“What I most appreciated about working with Urban Natural was their commitment to service. When there was a mixup with price of the lamp I purchased, and then when the wrong glass arrived, Ali and Christian worked closely with me to make it right. My new floor lamp is beautiful.”

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Posted 1 year ago

“Great Company. Showroom Sales Reps. Customer Service and Delivery all top notch. The entire staff was professional and accommodating at every stage of our purchase experience. A pleasure to do business with.”

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Posted 1 year ago

“Great customer service. Very patient and worked with us until we were satisfied with our mattress choice! Sleeping so well now.”

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Posted 1 year ago

“I ordered a dining room table and Urban Natural always kept me informed of delivery dates and responded quickly to my emails. I would not hesitate to use Urban Natural in the future.”

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Posted 2 years ago

“The service and attention to detail is outstanding!”

Urban Natural 5 star review on 3rd April 2022

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Posted 2 years ago

“I love Urban Natural; it is my go to place for furniture. The quality is excellent and the sales team is top notch. All the products are made with integrity and are of wonderful quality.”

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Posted 2 years ago

“We purchased a sofa because from Urban Natural Home. Our adult children sleep on it when they visit. We have slept on one in their home. It is very comfortable, whether closed for seating or open for sleeping. The delivery of the sofa went very smoothly. The delivery people were very respectful if our home and property. I highly recommend Urban Natural Home and their products for quality and professionalism. The sofa-bed arrived when promised.”

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Posted 2 years ago

“Love my latex pillow and mattress!”

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Posted 2 years ago

“Great products and customer service.”

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Posted 2 years ago

“Urban Natural is one of the few stores remaining that has old-fashioned customer service. They were very helpful with fabric/leather samples, answered my questions before placing an order, and followed through with the delivery of our furniture. We are very pleased!”

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Posted 2 years ago

“We bought a dining room table and chairs, a queen-sized bed and night tables a d couldn’t be happier with the quality of the furniture and the service that Ali provided. He was so helpful and available to address any questions and requests.”

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Posted 2 years ago

“I placed an order for this lamp. Two weeks later was told it’s out of stock. Ok. So I waited 1 month to check in to see if it had been restocked. It’s now $1000 more than before! WOW! From price $1250 ish to $2300! So disappointed. I can appreciate price going up. All things are. BUT DOUBLE 👎👎👎”

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Posted 2 years ago

Hi, We have had many price increases from our Vendors over the last 3 months and your original order was unfortunately placed at an erroneous price. We are a small team and mistakes happen -- we apologize, which is why we sent you a gift card for the inconvenience. If you'd like to re-order the item, you can reach us at hello@urbannatural.com or 201-330-1212. You can ask for Ali, I will be happy to assist you. Kind regards, Ali

Posted 2 years ago

“Hoping to actually get our order. We ordered 2 sofas in July 2021 and the ETA is March 2022. And they’re holding our money because we paid in full not realizing it would take this long. Not happy so far.”

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Posted 2 years ago

Hi Beth, Thank you for your feedback. Because of supply chain issues, raw material delays, and labor issues, Cisco Home's production lead times have been extended to approximately 36-40 weeks for every order. I know long lead times are frustrating for you, we are equally frustrated and wish we could get your sofas to you ASAP. I can assure you, you will get your furniture, but we cannot control the manufacturer's supply chain. If you'd like to discuss this further and your options for your order, you may call us at 201-330-1212. Kind regards, Ali

Posted 2 years ago

“Urban Natural is THE BEST for superior quality items, excellent customer service and the smoothest process from ordering to delivery. I have my beautiful sofa and ottoman, delivered today, and I could not be happier. The Urban Natural crew is so helpful and cheerful. I look forward to filling my home with more Urban Natural!”

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Posted 2 years ago

Urban Natural is rated 4.8 based on 195 reviews