Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.73

4.7 Rating 228 Reviews

93 %

of reviewers recommend Urban Natural

4.7

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

Write Your review

Tell us how Urban Natural made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Natural 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Company. Showroom Sales Reps. Customer Service and Delivery all top notch. The entire staff was professional and accommodating at every stage of our purchase experience. A pleasure to do business with.”

Helpful Report

Posted 3 years ago

“Great customer service. Very patient and worked with us until we were satisfied with our mattress choice! Sleeping so well now.”

Helpful Report

Posted 3 years ago

“I ordered a dining room table and Urban Natural always kept me informed of delivery dates and responded quickly to my emails. I would not hesitate to use Urban Natural in the future.”

Helpful Report

Posted 3 years ago

“The service and attention to detail is outstanding!”

Urban Natural 5 star review on 3rd April 2022

Helpful Report

Posted 3 years ago

“I love Urban Natural; it is my go to place for furniture. The quality is excellent and the sales team is top notch. All the products are made with integrity and are of wonderful quality.”

Helpful Report

Posted 3 years ago

“We purchased a sofa because from Urban Natural Home. Our adult children sleep on it when they visit. We have slept on one in their home. It is very comfortable, whether closed for seating or open for sleeping. The delivery of the sofa went very smoothly. The delivery people were very respectful if our home and property. I highly recommend Urban Natural Home and their products for quality and professionalism. The sofa-bed arrived when promised.”

Helpful Report

Posted 3 years ago

“Love my latex pillow and mattress!”

Helpful Report

Posted 3 years ago

“Great products and customer service.”

Helpful Report

Posted 3 years ago

“Urban Natural is one of the few stores remaining that has old-fashioned customer service. They were very helpful with fabric/leather samples, answered my questions before placing an order, and followed through with the delivery of our furniture. We are very pleased!”

Helpful Report

Posted 3 years ago

“We bought a dining room table and chairs, a queen-sized bed and night tables a d couldn’t be happier with the quality of the furniture and the service that Ali provided. He was so helpful and available to address any questions and requests.”

Helpful Report

Posted 3 years ago

“I placed an order for this lamp. Two weeks later was told it’s out of stock. Ok. So I waited 1 month to check in to see if it had been restocked. It’s now $1000 more than before! WOW! From price $1250 ish to $2300! So disappointed. I can appreciate price going up. All things are. BUT DOUBLE 👎👎👎”

Helpful Report

Posted 3 years ago

Hi, We have had many price increases from our Vendors over the last 3 months and your original order was unfortunately placed at an erroneous price. We are a small team and mistakes happen -- we apologize, which is why we sent you a gift card for the inconvenience. If you'd like to re-order the item, you can reach us at hello@urbannatural.com or 201-330-1212. You can ask for Ali, I will be happy to assist you. Kind regards, Ali

Posted 3 years ago

“Hoping to actually get our order. We ordered 2 sofas in July 2021 and the ETA is March 2022. And they’re holding our money because we paid in full not realizing it would take this long. Not happy so far.”

Helpful Report

Posted 3 years ago

Hi Beth, Thank you for your feedback. Because of supply chain issues, raw material delays, and labor issues, Cisco Home's production lead times have been extended to approximately 36-40 weeks for every order. I know long lead times are frustrating for you, we are equally frustrated and wish we could get your sofas to you ASAP. I can assure you, you will get your furniture, but we cannot control the manufacturer's supply chain. If you'd like to discuss this further and your options for your order, you may call us at 201-330-1212. Kind regards, Ali

Posted 3 years ago

“Urban Natural is THE BEST for superior quality items, excellent customer service and the smoothest process from ordering to delivery. I have my beautiful sofa and ottoman, delivered today, and I could not be happier. The Urban Natural crew is so helpful and cheerful. I look forward to filling my home with more Urban Natural!”

Helpful Report

Posted 3 years ago

“Urban Natural home was delightful to work with in ordering a couch where we were providing the fabric. The gunner couch design was the permit fit for our needs. There was a small problem with not enough fill in the back pillows...once we identified the problem, they made adjustments to meet our expectations. I would give them 5 stars for quality and service.”

Helpful Report

Posted 3 years ago

“Great shopping experience. Good communication regarding questions I had. Easy to work with on delivery schedule. High quality furniture. You can purchase with confidence from Urban Natural.”

Urban Natural 5 star review on 17th September 2021

Helpful Report

Posted 3 years ago

“I cannot imagine buying furniture from anyone else. Ali carries beautiful, very high quality furniture. And not only is Ali extremely knowledgeable, he also gives excellent customer service.”

Helpful Report

Posted 3 years ago

“Thank you for all of your input and guidance. Your time and wisdom are greatly appreciated!”

Helpful Report

Posted 3 years ago

“Love the great selection of Mid Century to Modern Furniture.”

Helpful Report

Posted 3 years ago

“Incredible serivce Great selection”

Helpful Report

Posted 3 years ago

“A great company with exceptional products. Cristin was very helpful throughout my purchase and delivery experience.”

Helpful Report

Posted 3 years ago

Urban Natural is rated 4.7 based on 228 reviews