Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 196 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

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Urban Natural 5 star review on 12th April 2024

Danielle S

Urban Natural 5 star review on 7th January 2024

Ethan &

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Cisco Brothers chair online and was in contact with Ali until the chair arrived. I am very happy with the chair and appreciate the communication.”

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Posted 3 years ago

“Super helpful staff and well-curated showroom. Highly recommend.”

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Posted 3 years ago

“Very happy with my experience from ordering online to their White Glove Delivery service.”

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Posted 3 years ago

“I really love the furniture in this store, and Ali helped us design and purchase two beautiful pieces (in the SOHO design) for our dining room.”

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Posted 3 years ago

“Nice people to deal with. I like how they send swatches and are very knowledgeable about materials. Our bed looks great. Very happy with it.”

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Posted 3 years ago

“I found Ali to be very helpful and a pleasure to work with . Des Wisniski”

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Posted 3 years ago

“This is where I get all my furniture! High quality / great value for money.”

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Posted 3 years ago

“Exellent service!”

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Posted 3 years ago

“I loved my Copeland Furniture. The quality was amazing and the Service Received from Urban Natural was absolutely amazing!”

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Posted 3 years ago

“The store has beautiful furniture and wonderful customer service. We are very happy with our dining room set and look forward to being customers again in the future. Every step of this big purchase from shopping to delivery was first rate. Thank you Urban Natural for being a part of our every day table gatherings!”

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Posted 3 years ago

“Extremely displeased, which is unfortunate because PREVIOUS experiences with this company have been outstanding! This last order, although uncomplicated has taken well over 3 months and counting! In MY opinion, this is NOT the way to treat a returning EXCELLENT customer!”

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Posted 3 years ago

Hi, I do apologize your bed has been taking longer than expected. All our furniture is made in the USA by skilled craftsmen. With both the COVID-19 outbreak, coupled with unprecedented demand, all our workshops are experiencing unforeseen delays. We would love nothing more than to get your bed to you as quickly as possible, but unfortunately our hands are tied. If there is anything else we can do for you, please contact me at ali@urbannatural.com or call me at 201-330-1212.

Posted 3 years ago

“So glad to find a natural furniture store. Love there nontoxic pillows and mattress we got.”

Helpful Report

Posted 3 years ago

“We have purchased bedroom, kitchen and family room furniture from Urban Natural. Each time the buying process has been fun as the staff is so friendly and knowledgeable. But what matters even more is that the products last because they are so well made. We love this store!”

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Posted 3 years ago

“My family purchased a floor model Copeland Audrey Extension Dining Table and also placed an order through Urban Natural Home with Copeland for six chairs and a bench. Everything was great--service including delivery was stupendous and the quality of the product from Copeland is beautifully amazing! The professionalism at Urban Natural Home is unmatched. As long as I live in the greater Tri-state (NY/NJ/CT) area, I WILL do business with them again.”

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Posted 3 years ago

“The quality of their products and the entire purchase, delivery and installation process was handled flawlessly. They communicated well and were responsive to our needs and timeline. Terrific company.”

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Posted 3 years ago

“We bought a set of dresser from the store. The staff is very professional and helpful. Delivery is quick. Recommend!”

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Posted 3 years ago

“I purchased pillows at Urban Natural last year, and am writing this review following an appointment during COVID times to visit the showroom and explore options for expanding my work-from-home setup. You will not be overwhelmed by endless choices here-- instead, furniture and more has been carefully curated and vetted for craftsmanship, and for sustainability, still with a wide range of styles and options on display. The furniture is incredibly high quality and I wish I could makeover my entire home here! My budget doesn't allow that, sadly, but there are a range of prices for those looking to invest in furniture that is elegant, contemporary, functional, and durable. So impressed by the selection and by the customer service and care!”

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Posted 3 years ago

“We purchased a Kids' Mattress and it is very natural so that our son does not inhale harmful chemicals. One sleeps many hours in their lifetime and that is a lot of hours of breathing. The mattress is affordable, natural, and very comfortable. My husband and I often end up in the kids' beds and it is comfortable for us as well. Enough spring and padding to make it just right.”

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Posted 3 years ago

“Very easy process ordering a large, expensive piece of furniture. The salesperson was terrific and helped me navigate the credit application, sent multiple samples, and made changes to my order even though it should have been too late to do so.”

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Posted 3 years ago

“They took alot of time to answer all of our questions about the different brands they carry. They also seamlessly coordinated delivery and setup. We were very happy and will definitely purchase from them again!”

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Posted 3 years ago

Urban Natural is rated 4.8 based on 196 reviews