Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 195 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

Write Your review

Tell us how Urban Natural made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Natural 5 star review on 12th April 2024

Danielle S

Urban Natural 5 star review on 7th January 2024

Ethan &

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and customer service.”

Helpful Report

Posted 2 years ago

“Urban Natural is one of the few stores remaining that has old-fashioned customer service. They were very helpful with fabric/leather samples, answered my questions before placing an order, and followed through with the delivery of our furniture. We are very pleased!”

Helpful Report

Posted 2 years ago

“We bought a dining room table and chairs, a queen-sized bed and night tables a d couldn’t be happier with the quality of the furniture and the service that Ali provided. He was so helpful and available to address any questions and requests.”

Helpful Report

Posted 2 years ago

“Urban Natural is THE BEST for superior quality items, excellent customer service and the smoothest process from ordering to delivery. I have my beautiful sofa and ottoman, delivered today, and I could not be happier. The Urban Natural crew is so helpful and cheerful. I look forward to filling my home with more Urban Natural!”

Helpful Report

Posted 2 years ago

“Urban Natural home was delightful to work with in ordering a couch where we were providing the fabric. The gunner couch design was the permit fit for our needs. There was a small problem with not enough fill in the back pillows...once we identified the problem, they made adjustments to meet our expectations. I would give them 5 stars for quality and service.”

Helpful Report

Posted 2 years ago

“Great shopping experience. Good communication regarding questions I had. Easy to work with on delivery schedule. High quality furniture. You can purchase with confidence from Urban Natural.”

Urban Natural 5 star review on 17th September 2021

Helpful Report

Posted 2 years ago

“I cannot imagine buying furniture from anyone else. Ali carries beautiful, very high quality furniture. And not only is Ali extremely knowledgeable, he also gives excellent customer service.”

Helpful Report

Posted 2 years ago

“Thank you for all of your input and guidance. Your time and wisdom are greatly appreciated!”

Helpful Report

Posted 2 years ago

“Incredible serivce Great selection”

Helpful Report

Posted 2 years ago

“A great company with exceptional products. Cristin was very helpful throughout my purchase and delivery experience.”

Helpful Report

Posted 2 years ago

“Ali and Christin were great at every turn and could not have been more helpful in answering our long list of questions, including in-depth inquiries regarding all materials, sources and manufacturing processes. They were extremely knowledgeable and happily reached out to manufacturers when they didn't and the perfect blend of personable and professional! When a problem arose, Ali responded immediately to correct the issue. Thank you, Ali and Christin, and we love our new Berkley Madison mattress and pillows! We just wish we new about Urban Natural before we bought our new sofa last year.”

Helpful Report

Posted 2 years ago

“With the pandemic in full swing, we took a chance and ordered a beautiful bedroom set from Urban Natural. I was a little apprehensive because the pictures were beautiful but I couldn't feel the quality of the wood or the upholstery. Delivery took several months because of the closures and manufacturing slow down from COVID, but it was well worth the wait. The furniture exceeded our expectations and we couldn't be happier with the set. Ali was very helpful through out the process...from ordering through delivery. I will definitely purchase from Urban Natural again!”

Helpful Report

Posted 3 years ago

“Working with Ali at Urban Natural was a wonderful experience. He went out of his way to make sure what I was looking for was exactly what I ordered. My expectations were met, and my family is enjoying the beautiful and comfortable sectional. Thank you Ali for all of your help. I love your style.”

Helpful Report

Posted 3 years ago

“I'm happy that I discovered Urban Natural when I did - I was looking for a new dining room table and ended up with a gorgeous hardwood table from Copeland. Ali and his team really know their products and were happy to help answer all of my questions.”

Helpful Report

Posted 3 years ago

“I loved shopping at Urban Natural for our new Cisco Brothers Sectional. I ordered free swatches and worked with an experienced designer from Urban Natural to build my dream custom sectional.”

Helpful Report

Posted 3 years ago

“I ordered a coffee table from Urban Natural and had a great experience. I received regular updates on when to expect my table and the White Glove Delivery Service was outstanding!”

Helpful Report

Posted 3 years ago

“Ali and his team take the time to help you find exactly what you need. I love my new mattress!”

Helpful Report

Posted 3 years ago

“Urban Natural has an amazing selection and a great customer service team! I used the online chat on their website to help find the right size chairs for my dining room. Would absolutely recommend!”

Helpful Report

Posted 3 years ago

“The service was fabulous, and the communication and customer service was something that is sorely lacking in today’s society. I highly Reccomended shopping with then. Delivery of my sofa was earlier than promised and came off without a single problem. The price was $1,000.00 less for the same sofa than I could find anywhere, even in my own city with delivery across town!”

Helpful Report

Posted 3 years ago

“I purchased the Invigo sit-stand desk from Urban Natural. I was looking for a desk for my home office and was sold on the customizations of the Invigo desk by Copeland. Urban Natural's customer service is what really made the entire process smooth. They explained what all the modifications were and worked with me to build my dream desk. Thank you, Urban Natural!”

Helpful Report

Posted 3 years ago

Urban Natural is rated 4.8 based on 195 reviews