US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mukesh was very patient and helpful.”

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Posted 6 years ago

“So the customer service is going from strength to strength. Today I was helped my Mohammed and Sarfraz. Both were exemplary. If only all customer service could be like this. I used the chat function. They can do everything you need and no requirements for supplementary logins to confirm your identity. This was porting a number i'd just ported onto their network so it could access a different package. It went swimmingly. I got disconnected from Mohammed. My fault I was browsing auto insurance at the same time. I was reconnected to Sarfraz who picked up where we left off and made sure I had everything I needed. I've gone from two lines on T-Mobile to 4 one USMobile and its still less than the T-Mobile cost. Highly rate these folks - get in touch and move your number.”

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Posted 6 years ago

“Always helpful. Have used Chat a few times, works great!”

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Posted 6 years ago

“Amna answered all my questions professionally and clearly. Will be transitioning to US Mobile within the week.”

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Posted 6 years ago

“Haroon was so helpful. I asked a lot of questions and he answered them thoroughly and patiently. Also, unlike ATT, he didn't give me any bs by trying to sell me something I don't need. Love the customer service at US mobile. They get in touch with you quickly and you talk to a real person, not a bot. Thanks Haroon!”

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Posted 6 years ago

“Qirat was such a great help! He gave me great help as well as awesome advice! He knew how it talk though chat. Most representatives don’t respond like he does, he showed a lot of personality and I think that’s a crucial part of helping to resolve an issue without having the client get upset or irritated.”

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Posted 6 years ago

“Thanks to a wonderful person name Omema, I got up and running in minutes. Thank you sooo much. The sign up process is so easy and the prices are unbeatable.”

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Posted 6 years ago

“Omema was such a pleasant helpful person! We need more people like her in customer service!!”

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Posted 6 years ago

“Qirat was amazing helping me through my activation issues! Above and beyond my expectations!”

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Posted 6 years ago

“Chat was very helpful, after having a confusing issue with texting, Mukesh Kumar was very helpful and listened to my issue. Solved my issue within 10 minutes”

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Posted 6 years ago

“The customer service response was excellent. Adil Saad was able to resolve the issue I had very quickly and professionally. Very impressed!”

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Posted 6 years ago

“Where to start? I tried US Mobile just to see if it worked as advertised. IT DID! Extremely flexible plans, low cost, and EASY transfer. After the trail, I wanted to change numbers and a gentleman named Haroon walked us through easy as could be. He was wonderful. Hard to find customer service like that. Highly recommend this company. Thanks US Mobile and Haroon.”

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Posted 6 years ago

“I had the pleasure of corresponding with an individual identified as "Sarfraz" utilizing the "chat" function on the US Mobile website. Despite the fact that I am woefully deficient in terms of understanding various terms, coupled with the fact that the phone about which I was calling is just now being released by Jethro, this individual was courteous, professional, patient, understanding and very thorough. An EXCELLENT ambassador for US Mobile.”

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Posted 6 years ago

“Great customer service.”

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Posted 6 years ago

“Customer service at this carrier is always available and fast, Ayesha provided answers quickly and kindly.”

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Posted 6 years ago

“Great customer service.”

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Posted 6 years ago

“Chatted with Amna, who answered my questions about porting existing a number from another carrier. Was very helpful, took time to completely understand my concerns.”

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Posted 6 years ago

“Ayesha was really very helpful. Very responsive service. I appreciate it.”

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Posted 6 years ago

“great service, great prices and always helpful untill i met ms Omema. that she didn't even waste a min to ask me about my number to look at my account before she answer my question. and when she checked she gave me some poor information. she ended the chat with out hearing me back . never had any bad experience with this company till i met ms omema .”

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Posted 6 years ago

“Absolutely stunned with the costumer's service! They are super friendly, managing everything in a timely manner. I wish more international students knew about your plans and promotions. Thank you so much”

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Posted 6 years ago

US Mobile is rated 4.7 based on 2,643 reviews