US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received expert, kind, and thoughtful assistance from two US Mobile Reps. Sarosh and Sharoz Ali. They are the best. And displayed considerable patience when helping me set up my account. Kudos to US Mobile for having such great staff members.”

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Posted 3 years ago

“We switched to US Mobile from our pricey VZW post-paid plan based on US Mobile’s competitive no-contract pricing and especially after reading lots of Reddit testimonials emphasizing great experiences with their real live support agents. In most phone support situations it is rare enough to get hold of a live agent, let alone one who can actually help you. One of our devices had some bizarre, once-in-a-blue-moon type complications in the transfer of service. We were escalated to upper tier technical support fairly quickly and we experienced some really superb service. The issue we had was an extraordinarily odd and rare problem, nonetheless our assigned agent, Nobel, did everything possible to get things working. He spent about 3 or 4 hours on the phone with me (which I was told was an extremely unusual occurrence, all the usual problems are solved in MUCH less time) Nobel worked through every possible solution with me, well past the designated end of his shift. He immediately called me back the several times we got disconnected or had to power devices off for testing and he remained extremely patient, courteous, and hospitable for the entirety of this saga. The issue was fixed in the end and Nobel comped some free stuff for us for all the trouble. Despite these initial hurdles, I can say we are definitely pleased with our initial experience with US Mobile based on the support we received from Nobel and the rest of the Technical Support team we interacted with.”

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Posted 3 years ago

“Excellent customer service! Thank you!”

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Posted 3 years ago

“Thank You! Ghazanfar Ali, for your time and patience for helping me thru port-in process. Appreciate that. Knowledgable customer service. Price and Plan models looks better that most of the competitors.”

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Posted 3 years ago

“Absolutely wonderful…. completely helpful”

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Posted 3 years ago

“The customer service representative is very helpful and knowledgeable. I'm really happy with the services and plans”

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Posted 3 years ago

“Ghazanfar Ali was extremely polite and very helpful. My problem had a fairly tedious solution, but Mr. Ali was very patient with me and was able to resolve my text messaging issue.”

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Posted 3 years ago

“Thank you US Mobile for your quick and very efficient case resolution. Had the pleasure getting Nobel on the phone and he was fantastic. Resolved our issues trying to get our two NZ phones online and usable. Very happy and highly recommended.”

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Posted 3 years ago

“Nobel helped me today to switch my provider to US Mobile after a horrible experience with a previous one. He was patiently on the phone with me for over an hour! I’m so happy that my new phone is up and running with everything switched over from my old one.”

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Posted 3 years ago

“Excellent Service! Support representative was very knowledgeable and helpful in quickly resolving my issue. Was able to talk to someone very quickly.”

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Posted 3 years ago

“Ghazanfar Ali provided excellent service, he had to spend quite a bit of time on the phone with me trying to resolve my issue. He was very patient with me as I am not very tech savvy.”

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Posted 3 years ago

“Ghanzanfar Ali was very helpful and solved the issue I was having with my voicemail.”

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Posted 3 years ago

“Amir was a Product Experience Analyst who answered my call about some activation issues. He was incredibly kind and patient with all my errors and mistakes. I apologized and his response is "This is my job. We will get it worked out" AMIR is a gem of an employee to not be in a hurry and to calmly walk me through things. He is a Rock star employee due to his kindness and patience with a non tech person. I so wish all companies employed such reps. THANK YOU OVER AND OVER AGAIN TO AMIR.”

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Posted 3 years ago

“I switched our cell phone service from Verizon to US Mobile. No difference at all in the quality of our service. When we switched, I had a problem with text messages on one line and got a tech support pro named Anum who was brilliant. She resolved this in 15 minutes. She was professional, personal and patient. I recommend this phone service and their customer support.”

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Posted 3 years ago

“I had issues with connecting my phone while visiting my son in New York City, he called customer service and Zakria Farooqi was so helpfull and fixed the problem right away.”

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Posted 3 years ago

“Syed Ihsaan gave excellent phone support.”

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Posted 3 years ago

“In general, US Mobile is a decent brand. The problems with a quality of the provided customer service. It took 5 connections - via chat and phone calls, to figure out the root cause of the reported problem with the service. To add a broken promise from the supervisor to arrange the call with a manager. Likely, the last call was addressed by Usman Ahmed. He was not only willing to spend time to understand the issue carefully, but, was able to solve it. For that I'm very grateful. (Keep my fingers crossed, the service will be still operational going forward.)”

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Posted 3 years ago

“When i called to figure out why my phone would not conect after going through the activation process Zeeshan helped me change the settings and the phone works perfectly now thanks to his know how”

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Posted 3 years ago

“Great service wonderful customer service”

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Posted 3 years ago

“I just gave you 5 stars because Razvan makes my day happy, he is a very nice person and very helpful. Thank you.”

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Posted 3 years ago

US Mobile is rated 4.7 based on 2,643 reviews