50five UK Ltd Reviews

Name: 50five UK Ltd
Address: Unit 3B Broom Business Park, Bridge Way, Chesterfield
Rating: 3.24

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

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Metrics

3.2

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First appointment no show and NO phone call, when I phoned to ask where engineers were at 11.15am was told he was sick and whole office ill and no time to call me to advise even though I was the only installation they had to cancel that day. Illness happens but NO excuse not to advise me - I had taken day off work! New appointment over a week later. All girl kept saying was I do apologise and didn't seem to get that someone should have made the effort to call me. Over a week later engineers fitted new boiler, they were on time , polite and clean. When they left discovered heating wouldn't turn off, had to manually turn boiler off for heating to go off. Complete debacle what happened next! Too much to put in a review, I will be sending a complaint to the head of excellence - judging by reviews on here there is no excellence!! I have no complaint with engineers even though they forgot to take out a simple wire which lets controls speak to boiler. Its the office staff in the operations department, they don't have any understanding of boilers and only seem to be trained to say "I do apologise". I was left to continually phone the company - no one got back to me from the office. The problems were finally resolved by lovely engineer called Richard calling me and he sorted out an electrician and had a great customer service focus!! The girls in the office need better training, on simple boiler and control operations, (I seem to know more about these then them) communication and need to be more focused and seem interested in the customers. Its nearly a month since all this went on and no still one has bothered to ring from the office and ask if my problem was resolved - funny thing was the lovely engineer Richard rang and inquired. Shame on whoever runs this company - do you not look at your reviews? - do you not care? - please feel free to contact me and enquire about my experience and how you can improve!!!”

Helpful Report

Posted 7 years ago

“I had a new boiler & some adaptation to the gate get system installed nearly two years ago. Part of the team who installed were great the othertwo aere sloppy dix a poor incomplete job. Took many photos e calls & much discussion to get job finished with me doing the final buts like repairs to plaster etc. Servicing has been appalling...no one notifies you when it's due, it's practically impossible to get someone to answer the phone in that department...when you do get through they don't give you a ticket e but say they will get back to you. When you do get a time they don't show or both for let you know they're not coming wen you complain they are not bothered and don't even seem surprised nor do they seem able to arrange a other fime! I can't wait for my service contract to finish with them. Will NEVER use them again!!”

Helpful Report

Posted 7 years ago

“Terrible service. Not even had the new boiler 24 hours and it's leaking causing damage to my kitchen ceiling. Also the plumbers who fitted the boiler walked on my cream bedroom carpet with there dirty boots on without any consideration for my personal belongings. Made a hole in my daughters bedroom wall and filled it back in with filler without saying anything to me. Please read the reviews on Google regarding this company. I unfortunately only did this after they took my money. The reviews are terrible which speaks volumes about this company. I shall be taking legal action for the damage and just awful service I was provided with”

Helpful Report

Posted 7 years ago

“We had the Valiant boiler installation this time three years ago, the installation was proffesional and swift. However the after sales service is beyond very poor but we thought we would use the company that carried out the installation for any required repairs and the annual services to ensure we do not lose the ten year parts and labour warranty. Nothing but problems with the aftersales service since it has been fitted, to top it all we had booked an engineer to attend this afternoon to carry out its third annual service and a fault on the portable thermostat that talks to the boiler ( we had contacted the office and reported this some three weeks ago ). The engineer did not turn up and on us contacting the office to find out what's happening we were told that the engineer might not turn up as they are busy. Don't you think it would be good to have a phone call seeing as we stayed in from 12 noon on the day ( we both work full time ) This company really need to look at the customer service”

Helpful Report

Posted 7 years ago

“I received a very poor service. All in all in took the best part of 6 months for your company to fit my new boiler despite me having no heating and during a cold winter period.I had a small baby suffering with pneumonia at the time. When you eventually rolled up to install the boiler it was not commisioned by you installers and they told me to ring my landlord and get him to "sort it". I doubt I will receive any feedback from my comments but it would be most welcome.”

Helpful Report

Posted 7 years ago

“The worst experience of a firm in a long time , You are not at all organised , Wont deal with you ever again , Dreadful So I dont think for a min you will publish this review.”

Helpful Report

Posted 7 years ago

“I made the mistake of applying for a grant, for a new boiler which was successful and this is where the problems started. I didn't hear anything from Valley, so I rang them and was told that they were coming on 15/12/2016. Result,or so I thought, they turned up as expected, started the work finished after about 4 hours and I could not believe the mess they left, boiler is situated in cupboard at end of bathroom and bathroom floor was covered in mud and in the cupboard,not one bit of brick dust was cleared up. That was the installation day. I had no thermostat fitted and had to wait until the tenth of January for it to be done,after making ten phone calls and never having one returned. In the meantime I received aLPG bill for £500 pounds due to boiler not cutting out. Wireless wi-fi not working properly, so now am waiting for electrician to return. I am disabled and this is very stressful. AVOID”

Helpful Report

Posted 7 years ago

“HAD A NEW BOILER FITTED WAS LEFT WITH A BUSTED SHOWER HOLES IN WALL REFUSED TO COME BACK HAD TO GET PLUMBER OUT AT 9 OCLOCK AT NIGHT HAD TO HAVE NEW SHOWER”

Helpful Report

Posted 7 years ago

“Survayer removed old boiler case to look at data plate and left top screws out potential co leak. Fitters have fitted boiler but fit the magna clean filter on the wrong side put it on the flow when a filter should be on the return to protect your boiler. Also they fit a condensate pump but didnt wire in the safety cut off. Good job im a heating service and repair engineer or there could have been a incident. Would not recomend at all. When i phoned up about it i was spoke to very abruptly. I rectified there faults myself. All the engineers wanted to do was get it done as quick as possible and go home.”

Helpful Report

Posted 7 years ago

“You took over 6 months to sort the grant for my elderly father in law then you made 5 apps to fit and cancelled 3 and didn't turn up on 2 despite being told that he had no heating and hot water as boiler had stopped working. To leave a vulnerable person with no heating over xmas is unacceptable. subsequently my father in law passed away before you could fit but getting a refund of money already paid is proving to be a nightmare. Whilst your staff are always polite it has always been passed to someone else and they never return calls possibly the worst company i have ever dealt with !!!!”

Helpful Report

Posted 7 years ago

“What a disgrace. Floor covered in mud when they left, brick dust not vacuumed up and boiler not working properly. Electrician didn't turn up to fit a thermostat and I have rung five times and despite them saying somebody would ring back no such luck. Avoid”

Helpful Report

Posted 7 years ago

“Salesman was very quick to give me a quote and promised as I had no heating or hot water, that said boiler would be 'installed within a week'. I waited in for a whole day for a surveyor to come and survey - this was a no-show. Numerous telephone calls got me nowhere. This was rebooked for a week later with no explanation. By now I had been without heating or hot water for two weeks. I waited in another full day - finally after half a dozen telephone calls to the office with frequent apologies that someone was 'on their way', someone finally turned up at 7.30 pm that night - but only after I had threatened to take my business elsewhere. My boiler was finally installed later that week. The installers did a good job - within a day. However, they had to return three days later (after the weekend) to fit a magnafilter which was not on the van... I am waiting again for somebody to come from this completely inept company to 'assess' the boiler and finish off the electrics. DO NOT USE THIS INEPT COMPANY. I have never dealt with a company so inept in my life. The office does not seem to have a clue what is happening on the ground. AVOID”

Helpful Report

Posted 7 years ago

“If i could leave a minus points score i would. Shocking company and shocking service. Bunch of incompetent fools and cowboys. Stay well clear and save yourself heartache.”

Helpful Report

Posted 7 years ago

50five UK Ltd is rated 3.2 based on 168 reviews