50five UK Ltd Reviews

Name: 50five UK Ltd
Address: Unit 3B Broom Business Park, Bridge Way, Chesterfield
Rating: 3.24

3.2 Rating 168 Reviews

52 %

of reviewers recommend 50five UK Ltd

Company Reviews

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Metrics

3.2

Based on 168 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 612 5050

Email:

sales@50five.co.uk

Location:

Unit 3B Broom Business Park, Bridge Way
Chesterfield
S41 9QG

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50five UK Ltd 5 star review on 10th April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New boiler fitted and functional is good time as proposed and quoted”

Helpful Report

Posted 7 years ago

“Our overall experience of Valley heating Services has been good albeit after a few hiccups. On the appointed day a dynamic young team drove down from Sheffield to our home in Wales. Ours was a challenging task as we are on three floors and they had to work on scaffolding to insert the flue. It was Jason, Sean and Stephanie. When they arrived they hit the ground running and worked solidly without a real break until the boiler was installed and up and running. We kept them readily supplied with tea; coffee, biscuits, sandwiches and cakes. They ate on the hoof and worked for seven hours. They protected our wooden floors with a special floor covering and cleaned up after themselves with a vacuum cleaner before they left. At the end of the installation they were exhausted but one of the pipes sprung a leak. Jason found the leak and repaired it. They left us with a neatly installed boiler in full working order with the minimum of disruption. Obviously there's always going to be some level of disruption and mess. Installing a new boiler is always a major event. So it's a good idea to prepare as well you can for the engineers. Well done Jason and the Argonauts! You did a great job. Lack of communication at Valley heating was extremely frustrating at first but as time went on they got better. The electrician arrived a week later and wired the thermostat in. Our latest challenge is trying to set the correct time on the SALUS thermostat. If you have problems go to the SALUS tech help desk and they will talk you through it over the phone. There is also a video workshop by Bardsley plumbers on YouTube. Bonne Chance!!”

Helpful Report

Posted 7 years ago

“They installed the excellent Valliant boiler which has operated trouble free for the last 2 years.”

Helpful Report

Posted 7 years ago

“New. Boiler 29/11/2016.Freindly engineer,neat work,,but apparently not correct coding ,so would not reach reasonable heating temp ,had to call Vallaint engineer to rectify,took 30 seconds with knowledge.”

Helpful Report

Posted 7 years ago

“I had new boiler fitted last year valley heating services are very good answering any questions and quick to help if you have a problem”

Helpful Report

Posted 7 years ago

“New boiler fitted last year which is far ,better than the old one No more worries now See what its like after the first service”

Helpful Report

Posted 7 years ago

“Had a few issues early on but all sorted. Boiler install was quick with no problems. Thank you”

Helpful Report

Posted 7 years ago

“The people I have dealt with were very good, but the communication was very poor. A courtesy call would have been very helpful when I called regarding a leak the day after my new boiler was fitted”

Helpful Report

Posted 7 years ago

“The engineer that fitted the boiler was brilliant but was let down by their office. An extra radiator I asked for never made it on to the order. It took a month to get the electrician to come and wire it in properly. Calls to head office result in being told they will ring you back. They never do. Receipts and paperwork from the office never arrive.”

Helpful Report

Posted 7 years ago

“I am not said I am very happy with your services. The timer control is not good, it is difficult to use.My friends said it is the cheaper product.and other thing is how many years for guarantee.”

Helpful Report

Posted 7 years ago

“I am not to please with the way you are show how to operate the boiler and set up the timer box's, this is nothing against the gentleman who fix's the boiler in as he done a really go job, but their is no way of turning it of on the boxs if to hot or to over-ride it if you want to turn it on early, very poor. Mr D Thorn”

Helpful Report

Posted 7 years ago

“My boiler keeps loosing pressure I couldn't get hold of valley heating so I phoned the boiler makers who told me if they came out and there was nothing wrong with the boiler they would charge me £ 90 for the call out . I then got hold of valley heating who said they would find out how much it would cost to have a controll put in my cupboard so I could top the pressure up myself.This was months ago still not heard a thing. My boiler is in the attic and it's ajob to get anyone to go up there to look at the boiler.”

Helpful Report

Posted 7 years ago

“New boiler fitted 9th September 2016. Jason the fitter arrived, inappropriately dressed. T-shirt with semi-naked ladies on it. Was told, before new boiler was fitted, that all the radiator valves would be replaced, but they were not. Outside pavement flag broken during drilling process. I asked for it to be replaced. STILL WAITING. Phoned several times, no reply to my complaint about flag being replaced. Broken flag is uneven and there is a danger of myself or others tripping. Room where boiler was fitted was left in a very dirty state. I was left to clear and clean the fitters mess up after him. I reported all these matters to Paul who came to check the job afterwards. He said he would report back and get the flag replaced, STILL WAITING. Would I recommend Valley Heating Services to anybody, NO. Not if this is an example of their workmanship”

Helpful Report

Posted 7 years ago

“little disappointed as we were rang just under a year after fitting to arrange for a free first year service, we could not do the date given and was told they would ring back with alternative date, but heard nothing more”

Helpful Report

Posted 7 years ago

“My fitting of this boiler was done on time one year ago on the 16/2/2016, but now need the one year service , have tried to phone you several times but can never get through, in the past i have again tried to contact you for help with the boiler controls etc without success, iam hoping tis will improve with your new website, please contact me for the service i need very soon. paul buckton 31 sutherland ave leeds ls8 1by mob 07974799983”

Helpful Report

Posted 7 years ago

“Update to last post. Received the call from the supervisor they said they would make within the hour (will done again VHS, communication has improved) and he assured me the flow problem with the shower was not the boiler but the 'old' shower and that would be sorted out when we had the property upgraded, but couldn't advise as to what to do in the meantime. So it looks like upgrading to a new boiler can cause unforeseen problems to us, the consumer. So why didn't VHS mention this or indicate replacing the boiler could lead to these problems, information is key to helping us make choices and prepare for potential problems. Please take note VHS! What to do now though?”

Helpful Report

Posted 7 years ago

“Update from my previous post. Had a call from VHS, (didn't get the name of the young lady unfortunately as she was extremely helpful) about setting up a time for the electrician to install the internet thermostat so I mentioned the problems I was having with the poor flow in the shower. She was genuinely concerned and immediately sent an email to their installation supervisor who she said would contact me today, so waiting for the call. As I said in the last post, it's about how problems and concerns are dealt with, so will update this post later.”

Helpful Report

Posted 7 years ago

“Had my boiler installed by these guys through E-on. Combi boiler and air is still getting trapped in the system. After being told by R-on that 50five will call me to send an engineer out (as still under warranty) im still waiting for these calls and an engineer! its like water torture the noise.”

Helpful Report

Posted 5 years ago

“The installation was not as per the quotation, I have since discovered the installation was faulty and that seals in the exhaust flume pipe were damaged at the time. This resulted in water leaking from the pipe and excess noise from the boiler. I reported this at the first service and nothing was done about it.”

Helpful Report

Posted 6 years ago

“Tried to book a 2nd year service, no one turned up on the booked day, no communication from office to say why and wont respond to further requests for a service. I will be getting someone else to do the work.”

Helpful Report

Posted 6 years ago

50five UK Ltd is rated 3.2 based on 168 reviews