“Hi, I’m very pleased with my Durston tent, and your website is great.
The only constructive feedback I can give you is for when you sent me an email for Black Friday which stated: “This Friday, 29th November, we’re emailing you an exclusive 15% off sitewide discount code”.
I kept checking my inbox throughout the day but you never emailed the discount to me, and I was frustrated as I thought the item I wanted might sell out. Eventually I checked the website and the discount was right there and I used it immediately.
So it’s my own fault that I didn’t think to check the website earlier in the day, but it was because I was told it was being emailed to me.
Not a big deal, but you asked for feedback to help improve, so there it is…
I will certainly recommend you to others and will purchase from you in the future.
Thanks!
Sean”
“After bending one of my poles on my Nortent vern 1 ,I contacted valley and peak and without question they sent me me a complete new set of poles , free ! Brilliant costumer service and il definitely be using them in future for kit.”
“For so long in the uk many of us have had too look further afield for some of the better ultralight gear,you and your team have brought this stuff to ours shores,allowing folk to purchase the gear and have it the same week.Plus your always quick to reply with queries and have even found and brought in stuff we have asked you too source. Keep on the good work
Safe travels Peter”
“Great service, communication with Jim was very prompt. Easy to use website, fair prices and my Bella tent looks amazing and I can't wait to try it out in the mountains.
You will be my first point of call for future purchases, thanks Helen ⛺️”
“Bloody good service from Valley and Peak.
Am glad I came across this provider of specialist outdoor gear.
Looking forward to testing the new tent in the late winter and spring.”
