“I think it's the first time I've bought from Valley & Peak. I was very satisfied with my purchasing experience. They kept me informed on the progression of my order. I've got no hesitation on putting them on my list for future purchases.”
“Valley and Peak customer service is excellent, very easy and simple process in regards to communication between customer and the company.The price for the item I purchased
(an Outdoor Research Sun Hoodie)was more then half the price Amazon was asking, so was a bargain. Delivery was exceptionally quick and all the information on returns and refunds is easily accessible on their website. I would definitely order again from Valley and Peak.”
Hi there.
Thank you for getting in touch and sharing your concerns.
Upon review, we can confirm that only one email was sent requesting a review of your recent purchase. However, we appreciate that this may not have aligned with your preferences and have ensured you will no longer receive such requests.
As a small, family-run independent business, feedback is invaluable to us. Negative ratings, especially when based on misunderstandings, can significantly impact businesses like ours and we hope this experience encourages thoughtfulness when sharing feedback with other independent businesses in the future.
Best regards,
Valley and Peak
“I asked the guys at V&P about the expected delivery time of a Nortent Vern 1 tent, which they had on pre-order the website as non were in stock. They gave me an honest and realistic timescale so I placed the order on the back of their reply. The tent arrived well ahead of the expected timescale and was well packaged etc. The cuatomer service was great and I'd happily order anything from V&P again.
The Nortent Vern 1 is an excellent tent, standing up to some Scottish driving rain and winds without issue. It's a slightly heavier tent than some other 4 season tents but the little extra weight is well worth the piece of mind when the weahter comes calling. Having used it a good amount already I'd definately buy the same tent again for winter use.”
“Stock brands that would otherwise need to be shipped direct from the US. Rapid response when I had questions, and returns were dealt with quickly and without fuss.”
“The ordering process is very easy and when I have any queries the team at Valley and Peak always get back very quickly. I like to buy here because they have the personal touch, and my last purchase the Soto thermostsack is another great piece of kit”
