“Ordered a Nortent Vern 2, back ordered as they were waiting on a resupply. Of course I was impatient and to my shame ‘bust their chops’ asking when, when,when. Jim especially was always grace personified and gave me constant updates. Once the tent came in it was with me so quickly. Super company. Second purchase from them. My go to for camping gear now. Highly recommended.”
“Always have a good experience shopping here. There is so much information provided on the products, and the descriptions feel impartial and genuine. Prices are good and shipping reliable.”
“Valley and Peak have quickly become my first stop for outdoor gear with a great selection of products and some you won't find anywhere else in the uk”
“Very impressed with my purchase journey. Easy to navigate and very quick delivery. No issues at all when buying things and would definitely use again”
“Paid extra for 24h shipping. It was indeed sent with Royal Mail 24h eventually, but it took Valley and Peak over 24 hours to dispatch the item so the package arrived a day late.”
Hi,
Thank you for your review.
We ship Monday - Friday up until 3pm each day. If you order outside of this window then it won't be next day that you receive this.
As your ordered at 3:57pm, you missed the cut off.
This is explained in our delivery terms that are available throughout the checkout and on the main site.
We have never missed shipping an order and will never do so.
Please let me know if I can clarify anything for you by emailing support@valleyandpeak.co.uk
Many thanks,
Jim
“Had my order packed by Luke. Absolute top class service, I mentioned I liked stickers so he popped a load in my parcel. So happy. Great selection of gear and really quick delivery. Brilliant all round. Going to be lots of items on my Christmas list from here!”
“Always excellent customer service and product knowledge - they’re so quick to respond to questions and you can tell they’re knowledgeable and really care about their products. Also, I’ve been able to source items I can’t usually find in the U.K. (Kula cloth!)”
“I never worry when ordering items from Valley and Peak because I know from experience that it's a great Company with excellent customer service.
A shout out to Jim who answered an email query straight away and had a replacement item sent out for delivery instantaneously. Thank you. Fabulous!!!”
“My first time buying from Valley and Peak - a fast, trustworthy service indeed. I purchased a Durston x mid 1 groundsheet as I had forgotten to pick one up on my trip to the States. At first I was sceptical as it's hard to find easy to access Durston gear in the uk but the price was not overly inflated, the delivery was incredibly swift and the item was perfect. No faults. Will buy again and definitely share with my thru hiking friends.”
“I love dealing with this company they make things easy keep you well updated if you have any problems let them know and they get back to you as soon as I already have recommended valley and peak to friends and people who are in to this sort of thing pure pleasure. Ps free sweets wiv ya order 👍👍”
“Absolutely love reviewing hiking and camping gear here, great product range, better than fair pricing and excellent service second to none..
Well done - Team Valley + Peak.
Keep it up,
Len”
“I cannot fault Valley and Peak. Most shops are helpful when you are spending money. Valley and Peak are when something goes wrong too. They have been helpful, responsive and friendly whilst they sorted out a warranty claim.”
