“Just exactly what you'd like to see from a company with such a reputation:
✅ Quality products from all over the world;
✅ Second-to-none customer service;
✅ Prompt & free delivery;
✅ UK exclusive supplier of many top brands;
✅ Big supporter of cottage industries.
You have a customer for life right here!”
“Jim went out of his way to personally help me with a small problem. He even upgraded the shipment to expedite delivery. Nice to get through to a real person rather than a chat-bot. Highly recommended. Very nice quilt to boot!!”
“Valley & Peak have been nothing short of exceptional, they have gone out of there way to answer questions and point me In the right direction, they priced matched for me (as I wanted to stay loyal to them but found item cheaper elsewhere) There stock levels and constant different things are brilliant, and if an item does go out of stock it's always quickly replenished.
10/10”
“First time here…
..and will say it was a very good if not excellent experience -shopping online.
Purchased higher end backpack, some quality pegs and few other accessories.
Honestly I was not convinced on being as happy as I actually was when I bought them as online shopping can be troublesome.
Once I opened and examined the quality however I was buzzing with joy.
The packaging was very very good so knew was going to be surprised either way!
Amazing!
Price was in all honesty very fair and as stated the quality I was more than thankful of.
Delivery was hyper fast and very grateful as was somewhat desperate for the bag.
Returns and refunds not necessary, feel assured that would have been just as above.
Will definitely be shopping with you again.”
“Excellent products, excellent prices and excellent customer services when I had to swap an item due to ordering the wrong size. A big Thank You to Jim and the team : )”
“I've been engaged in outdoor adventurous activity for nearly 4 decades & have had many years of experience working in the outdoor retail sector. I've seen countless outdoor businesses come & go, both the good, the bad & the shockingly abysmal. I'm sure you all have your own opinions about the current cartel of main high street players. The bench mark for great customer service in MHO was set years ago by Bob & Rose Cartwright, the former owners of Backpacking Light. So, it's with much anticipation I watch to see if V&P will raise the bar further & continue to offer exceptional customer service. Let's not forget, loyalty is earn!
To be fair, this firm is already on top of their game. V&P already offer very competitive pricing, delivery & returns etc., in contrast to their competitors. Some may say that I'm a fussy fella. But, simply put, I like to shop & spent my hard earned with businesses that I like, where I'm looked after & I enjoy the experience. You too may want to drop some of your hard earned on top quality, outdoor gear here at V&P”
