Van Arthur Florist Reviews

Name: Van Arthur Florist
Rating: 4.85

4.9 Rating 702 Reviews

97 %

of reviewers recommend Van Arthur Florist

Company Reviews

Metrics

4.9

Based on 702 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Van Arthur Florist 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

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“After confusing Mothers Day for being the week after, I had to place a late last minute order for a nice bouquet. Not only did it arrive early in the morning, but my mum was in shock as to how beautiful the arrangement was! You have found yourself a new customer”

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Posted 4 years ago

“Not happy with the flowers at all, the roses in the bouquet are dry and turning brown as well as some flowers bent and broken of their stems. I also had to chase twice in regards to where my order was, received very late in the day, i think for mothers day you bit off more than what you can chew and were overwhelmed as shown in your service and quality - personally I would like a refund!”

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Posted 4 years ago

Hey Afifa, firstly we would like to say thank you for choosing us. We have read your review and it does not make good reading. If you google the rose variety "Wham" you will see that the roses are grown this way, they are not browning, we can promise you that! In regards to your other comments, this year we stopped taking orders on Friday 12th March so that we could focus on giving our customers the best possible service and the freshest possible flowers. We know it's an incredibly busy time during Mother's day, that's why we only promise a delivery by 7pm. This is made clear on the product page, the delivery page, the confirmation page and finally your confirmation email. Your delivery arrived at approximately 4.45pm which was much earlier than the time promised. We know we can't promise customers timed delivery or an AM delivery, that's why we don't offer it. You did have the option to collect your flowers at a time that suited you instead, but you did not choose this option and went for delivery which made clear that deliveries could take up to 7pm. On one of the busiest days on the calendar, we also gave you the courtesy of ringing the driver whilst you were on hold, so we could give you a better ETA. We also phoned you back to give you a 5 minute heads-up on delivery to put your mind at ease. Nonetheless, we would be happy to offer a refund in full if you can return the flowers to us by 4pm on Tuesday (48hrs after delivery). It would not be fair to send a refund to you in any other circumstance, as we have given you the same same high quality product and service as all other customers who have all paid full price. We do hope you will find a different, more suitable florist in future, who can meet your demands. We stand by our promises made to you on your order which we have met to the high quality standard we expect our customers to receive.

Posted 4 years ago

“Ordered two bouquets one for delivery and one for collection. The delivery was perfect, the flowers stunning and my aunt was very happy. The collection was also beautiful! Sadly the flowers started to wilt by the afternoon. On inspection the water boule was almost empty. Having topped this up, the flowers started to perk back up. Hopefully it won’t have effected their lifespan. I’ve used Van Arthur’s for years and love their flowers, the quality is always very very good. ”

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Posted 4 years ago

Many thanks Anne, your support over the years has not gone unnoticed and we truly appreciate your orders. Please keep us posted on the status of your latest delivery, if there's something that needs addressing please do get in touch and we can put it right for you. Thank you!

Posted 4 years ago

“Amazing flowers every single time! I have been ordering for them for years for all occasions and never disappoint! Will be ordering for many more years to come, recommend to all!”

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Posted 4 years ago

Thank you Jana, that is an amazing review. Thanks so much!

Posted 4 years ago

“Highly recommended this wonderful florist!! The flowers are soo beautiful, service is amazing and you definitely get what you pay for. Have been ordering from them for the last 18months and would not go anywhere else. Keep up the amazing work all.”

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Posted 4 years ago

What a fantastic review, thank you so much Ann-Marie for taking the time to write this review for us!

Posted 4 years ago

“Easy to use website, so well presented. Flowers incredible. Will definitely be back!”

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Posted 4 years ago

Thank you Munraj for your recent order and lovely review!

Posted 4 years ago

“Amazing service, receiver was very happy!”

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Posted 4 years ago

“Very friendly, always helpful and accommodating”

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Posted 4 years ago

Thank you Sir! Your constant and continued support over the years has not gone unnoticed. We really appreciate you!

Posted 4 years ago

“Have been using them for some years now and always great service and fresh flowers and generous with them, I would recommend you try them out, and once you do you will stay with them for any occasion.”

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Posted 4 years ago

“Beautiful flower, quick and easy delivery!”

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Posted 4 years ago

“Very pleased with the service and the flowers ordered which arrived on time and were exactly as ordered. Thank you for dealing so competently.”

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Posted 4 years ago

“A lovely bouquet of flowers delivered as requested and for a fair price. Glad to support a local florist and would use again.”

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Posted 4 years ago

“It was great! Flowers arrived on time and look beautiful!”

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Posted 4 years ago

“Great”

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Posted 4 years ago

“Lovely fresh flowers, great presentation”

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Posted 4 years ago

“Very happy with the flowers and the follow up call.”

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Posted 4 years ago

“⭐️⭐️⭐️⭐️⭐️A kind and efficient service from start to finish during a very difficult time. The quality of the flowers and eye for design and detail was beautiful given the short turnaround from the time of ordering. Thank you for going out of your way to deliver the flowers even though we aren’t in the area that you usually service. Thank you.”

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Posted 4 years ago

That's a lovely review Ben, and nice of you to acknowledge the details. Really pleased that you were happy with the tribute that we put together for you. We are hoping for better times for you ahead. Many thanks, Van Arthur team

Posted 4 years ago

“Beautiful basket, very pleased, thank you”

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Posted 4 years ago

“Beautiful flowers! Beautiful arrangement, fast delivery”

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Posted 4 years ago

“Fantastic!”

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Posted 4 years ago

Van Arthur Florist is rated 4.9 based on 702 reviews